Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
bonus
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
KFC of Polly's is a well-established fast-food restaurant known for its delicious fried chicken and commitment to quality service. As part of a reputable brand, Polly's KFC stores uphold high standards in food preparation, customer service, and operational excellence. The chain is dedicated to delivering a memorable dining experience that balances speed, quality, and friendliness. Serving a diverse clientele, Polly's KFC consistently aims to exceed customer expectations through innovation, community involvement, and a passionate team-oriented environment. Employment with Polly’s KFC offers dynamic opportunities for growth within the restaurant industry, focusing on leadership development, operational management, and customer satisfaction.
The General Manager role at KFC of Polly’s is a critical leadership position responsible for overseeing all aspects of store operations at a single location. This employment is full-time and includes eligibility for bonuses contingent on store performance. The General Manager leads the store team by demonstrating accountability and ownership in managing day-to-day functions spanning from front-of-the-house guest interaction to heart-of-the-house kitchen management. They are tasked with balancing P&L responsibilities, conducting sales projections and analysis, and driving marketing initiatives. As the face of the establishment in their community, the General Manager embodies the company’s commitment to delivering the promise of "Fresh, Friendly, Above and Beyond Expectations," through continuous value addition to both team members and guests.
In this role, the General Manager plays an essential part in workforce planning and human resource management, including recruitment, onboarding, education, and coaching. They ensure that all policies and procedures aligned with the KFC corporation and Polly’s Inc. standards are implemented effectively to maintain service excellence. Leadership skills are crucial for managing labor, scheduling, monitoring performance, enforcing company policies, and fostering a positive and productive workplace environment. The store’s long-term success depends heavily on their ability to support and develop management-level staff, holding them accountable for their contributions toward team and company goals.
Operationally, the General Manager is responsible for maintaining high-quality standards in food, beverage, and guest service offerings by regularly auditing and initiating improvements. They must strictly adhere to cash handling policies, ensuring financial integrity through proper cash management, cashier balancing, and accurate bank deposits. Utilizing all available tools to optimize production, quality, and guest service, the General Manager sets targets and drives the team toward achieving them. Financially, they manage sales forecasts, controllable profits, and expense budgets, making necessary business adjustments to meet and exceed fiscal objectives.
The role also involves strategic marketing and public relations efforts, including local store marketing recommendations and community involvement initiatives designed to enhance brand visibility and attract business. Inventory management, procurement, and waste control are pivotal responsibilities, supporting efficient food and supply ordering and storage management. Compliance with operational standards, safety regulations, and sanitation requirements is enforced to pass internal and external inspections, ensuring a safe environment for team members and guests. Communication and collaboration with the Area Director are essential for keeping leadership informed and taking corrective actions as needed.
This position requires dedication to working varied hours, including weekends, holidays, dinner rush shifts, and closing shifts, as the business demands flexible scheduling to meet peak operational periods. The General Manager is expected to execute people management duties that involve coaching, conflict resolution, labor law compliance, and fostering a team culture based on trust and accountability. Overall, the General Manager at KFC of Polly’s is the cornerstone of operational excellence, customer satisfaction, and profitable growth.
The General Manager role at KFC of Polly’s is a critical leadership position responsible for overseeing all aspects of store operations at a single location. This employment is full-time and includes eligibility for bonuses contingent on store performance. The General Manager leads the store team by demonstrating accountability and ownership in managing day-to-day functions spanning from front-of-the-house guest interaction to heart-of-the-house kitchen management. They are tasked with balancing P&L responsibilities, conducting sales projections and analysis, and driving marketing initiatives. As the face of the establishment in their community, the General Manager embodies the company’s commitment to delivering the promise of "Fresh, Friendly, Above and Beyond Expectations," through continuous value addition to both team members and guests.
In this role, the General Manager plays an essential part in workforce planning and human resource management, including recruitment, onboarding, education, and coaching. They ensure that all policies and procedures aligned with the KFC corporation and Polly’s Inc. standards are implemented effectively to maintain service excellence. Leadership skills are crucial for managing labor, scheduling, monitoring performance, enforcing company policies, and fostering a positive and productive workplace environment. The store’s long-term success depends heavily on their ability to support and develop management-level staff, holding them accountable for their contributions toward team and company goals.
Operationally, the General Manager is responsible for maintaining high-quality standards in food, beverage, and guest service offerings by regularly auditing and initiating improvements. They must strictly adhere to cash handling policies, ensuring financial integrity through proper cash management, cashier balancing, and accurate bank deposits. Utilizing all available tools to optimize production, quality, and guest service, the General Manager sets targets and drives the team toward achieving them. Financially, they manage sales forecasts, controllable profits, and expense budgets, making necessary business adjustments to meet and exceed fiscal objectives.
The role also involves strategic marketing and public relations efforts, including local store marketing recommendations and community involvement initiatives designed to enhance brand visibility and attract business. Inventory management, procurement, and waste control are pivotal responsibilities, supporting efficient food and supply ordering and storage management. Compliance with operational standards, safety regulations, and sanitation requirements is enforced to pass internal and external inspections, ensuring a safe environment for team members and guests. Communication and collaboration with the Area Director are essential for keeping leadership informed and taking corrective actions as needed.
This position requires dedication to working varied hours, including weekends, holidays, dinner rush shifts, and closing shifts, as the business demands flexible scheduling to meet peak operational periods. The General Manager is expected to execute people management duties that involve coaching, conflict resolution, labor law compliance, and fostering a team culture based on trust and accountability. Overall, the General Manager at KFC of Polly’s is the cornerstone of operational excellence, customer satisfaction, and profitable growth.
Job Requirements
- Minimum high school diploma or equivalent
- 1 to 5 years related supervisory experience
- Valid driver’s license and auto insurance
- Knowledge of store operations, scheduling, cost control and inventory policies
- Basic computer proficiency with POS and Microsoft Office
- Food preparation skills
- Up-to-date food safety and health code compliance
- Customer service skills
- Ability to work independently or in a team
- Completion of management training program (MIT)
Job Qualifications
- Minimum high school diploma or equivalent
- 1 to 5 years of supervisory experience in restaurant or related management role
- Strong knowledge of store operations and management principles including scheduling, cost control and inventory management
- Basic computer skills including POS systems and Microsoft Office
- Up-to-date knowledge of food safety and health regulations
- Proven food preparation skills relevant to the restaurant business
- Excellent customer service and interpersonal skills
- Ability to work independently and as part of a team
- Completion of company management development training (MIT program) is preferred
- Valid driver’s license and proof of auto insurance
- Effective leadership and team development capabilities
Job Duties
- Deliver high quality results through workforce planning including recruitment, selection, onboarding, education and coaching
- Manage store operations through application of policies, service standards and continual improvement of procedures
- Demonstrate effective leadership and efficient labor/team member management including scheduling, monitoring and enforcing policies
- Support team building through rapport, coaching, delegation and development
- Develop and hold management staff accountable for team and company objectives
- Support management-level staff with leadership, training and business knowledge growth
- Build relationships with guests by monitoring and improving food, beverage and service offerings
- Uphold cash handling policies ensuring proper cash management and accountability
- Lead store to achieve targets through optimizing production, quality guest-service standards and productivity
- Align store operations with strategic forecasts, budgets and financial controls
- Drive brand initiatives and local marketing programs to retain and attract business
- Develop and implement strategies to increase store sales
- Adhere to service level standards to control costs including labor, food, beverage and utilities
- Manage P&L responsibility including sales forecasting and profit control
- Oversee cash control, security, inventory control and take corrective actions
- Estimate food and beverage costs, coordinate provisioning and purchasing
- Control waste through proper portion control and inventory monitoring
- Ensure timely completion of financial, invoice, audit and payroll duties
- Maintain compliance with operational standards, laws and regulations
- Enforce proper security procedures to protect team, guests and assets
- Certify sanitary standards and maintenance for regulatory compliance
- Ensure a safe environment minimizing accident and injury risks
- Maintain communication with Area Director and act on issues or corrective needs
- Provide coaching and timely feedback to motivate and direct team
- Work with Human Resources on attendance, counseling, conflict resolution and discipline
- Comply with wage and hour laws and work required shifts including varied hours, weekends, holidays and closing shifts
- Participate in management development training programs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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