Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
flexible schedule
Job Description
This Dunkin' Donuts/Baskin-Robbins restaurant is an independently owned and operated franchise, licensed by DD Franchising LLC and BR Franchising LLC respectively. Unlike working directly for Dunkin' Brands, Inc., employment here is with the franchisee, an independent business owner responsible for setting unique wage and benefit programs. This fosters an entrepreneurial environment where employees contribute directly to the local business's success. The Dunkin' Donuts and Baskin-Robbins trademarks, logos, and designs are used under license from their respective owners, ensuring brand consistency and high standards across all locations.
As a franchisee-operated Dunkin' Donuts/Baskin-Robbins restaurant located at 1270 Spring St. NE, Atlanta, GA, this establishment embraces community values while offering exceptional food and beverage experiences. Proudly serving both Dunkin' Donuts coffee and baked goods alongside Baskin-Robbins ice cream and desserts, the restaurant is dedicated to delivering great guest satisfaction, quality products, and a friendly atmosphere. The team-oriented culture here emphasizes respect, growth, and open communication among staff members and between employees and management. This fosters a positive workplace where professional development and customer-focused service remain paramount.
The Restaurant Manager position plays a crucial role in upholding these values and leading the team to success. As the leader responsible for the overall restaurant operation, the Manager ensures that all Dunkin' Donuts and Baskin-Robbins brand standards are met with precision and consistency. They are instrumental in developing a dedicated team that delivers exceptional guest experiences, promotes a culture of accountability, and meets profitability goals. This role requires a committed, hands-on leader who empowers their staff through effective coaching, feedback, and recognition.
Responsibilities in this role cover several key areas: creating a strong team environment, operational excellence to maximize guest satisfaction, and diligent management of profitability. The Manager must foster respect among employees, provide ongoing training, and plan staffing levels strategically to meet business needs. Effective communication and conflict resolution skills are essential, alongside a commitment to continuous learning and knowledge sharing. Maintaining high standards of cleanliness, safety, and preventative maintenance ensures the environment is secure and welcoming for both guests and team members.
Operational excellence hinges on placing guests as the highest priority, demonstrating exceptional service, and encouraging a sense of urgency in fulfilling guest needs. Adherence to brand systems and standards is critical, paired with motivating the team to develop innovative solutions that improve business outcomes. Required training, including ServSafe certification, supports adherence to food safety and quality guidelines.
From a financial perspective, the Restaurant Manager drives sales by executing marketing initiatives and managing costs related to labor, food, and cash handling. They analyze restaurant performance data to identify areas for improvement and work collaboratively with the team to set and achieve goals. Compliance with all restaurant, brand, and franchise policies rounds out the managerial responsibilities.
Overall, this is a rewarding leadership opportunity for a motivated individual with restaurant or retail supervisory experience, who thrives in a dynamic, team-oriented environment. The establishment values age 18 and above with a high school diploma or equivalent, and skills including verbal and written communication, math and financial management, and a passion for delivering great guest experiences. By joining this franchise, the Restaurant Manager will be integral to the ongoing success and growth of a beloved community food and beverage destination, while fostering an engaging and supportive workplace for their team.
As a franchisee-operated Dunkin' Donuts/Baskin-Robbins restaurant located at 1270 Spring St. NE, Atlanta, GA, this establishment embraces community values while offering exceptional food and beverage experiences. Proudly serving both Dunkin' Donuts coffee and baked goods alongside Baskin-Robbins ice cream and desserts, the restaurant is dedicated to delivering great guest satisfaction, quality products, and a friendly atmosphere. The team-oriented culture here emphasizes respect, growth, and open communication among staff members and between employees and management. This fosters a positive workplace where professional development and customer-focused service remain paramount.
The Restaurant Manager position plays a crucial role in upholding these values and leading the team to success. As the leader responsible for the overall restaurant operation, the Manager ensures that all Dunkin' Donuts and Baskin-Robbins brand standards are met with precision and consistency. They are instrumental in developing a dedicated team that delivers exceptional guest experiences, promotes a culture of accountability, and meets profitability goals. This role requires a committed, hands-on leader who empowers their staff through effective coaching, feedback, and recognition.
Responsibilities in this role cover several key areas: creating a strong team environment, operational excellence to maximize guest satisfaction, and diligent management of profitability. The Manager must foster respect among employees, provide ongoing training, and plan staffing levels strategically to meet business needs. Effective communication and conflict resolution skills are essential, alongside a commitment to continuous learning and knowledge sharing. Maintaining high standards of cleanliness, safety, and preventative maintenance ensures the environment is secure and welcoming for both guests and team members.
Operational excellence hinges on placing guests as the highest priority, demonstrating exceptional service, and encouraging a sense of urgency in fulfilling guest needs. Adherence to brand systems and standards is critical, paired with motivating the team to develop innovative solutions that improve business outcomes. Required training, including ServSafe certification, supports adherence to food safety and quality guidelines.
From a financial perspective, the Restaurant Manager drives sales by executing marketing initiatives and managing costs related to labor, food, and cash handling. They analyze restaurant performance data to identify areas for improvement and work collaboratively with the team to set and achieve goals. Compliance with all restaurant, brand, and franchise policies rounds out the managerial responsibilities.
Overall, this is a rewarding leadership opportunity for a motivated individual with restaurant or retail supervisory experience, who thrives in a dynamic, team-oriented environment. The establishment values age 18 and above with a high school diploma or equivalent, and skills including verbal and written communication, math and financial management, and a passion for delivering great guest experiences. By joining this franchise, the Restaurant Manager will be integral to the ongoing success and growth of a beloved community food and beverage destination, while fostering an engaging and supportive workplace for their team.
Job Requirements
- At least 18 years of age
- High school diploma or equivalent
- Restaurant, retail, or supervisory experience
- Able to clearly express oneself verbally and in writing
- Math and financial management skills
Job Qualifications
- Able to clearly express oneself verbally and in writing (English)
- Math and financial management
- Restaurant, retail, or supervisory experience
- At least 18 years of age (where applicable)
- High school diploma (or equivalent)
- Guest focus - anticipate and understand guests needs and exceed their expectations
- Passion for results - set compelling targets and deliver on commitments
- Problem solving and decision making - make good decisions based on analysis, experience and judgment
- Building effective teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team
- Conflict management - use interpersonal skills to confront tough issues and resolve disagreements constructively
- Developing direct reports and others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals
Job Duties
- Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively
- Hire, train, and develop the right people and plan staffing levels to meet guest and business needs
- Lead by example and promote an environment where there is a sense of urgency to satisfy guests
- Ensure brand standards and systems are executed
- Engage and empower team to develop solutions that drive business results
- Drive sales through effective execution of restaurant standards and marketing initiatives
- Delegate and lead processes to control labor costs, food costs, and cash
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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