Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
Dunkin Donuts is a leading global quick-service restaurant brand known for its delicious coffee, baked goods, and friendly customer service. With a strong commitment to quality and consistency, Dunkin Donuts operates thousands of locations, providing convenient and satisfying experiences to customers every day. The company prides itself on fostering a positive work environment where employees are valued and teamwork is encouraged. By focusing on innovation, community involvement, and operational excellence, Dunkin Donuts continues to grow as a trusted name in the foodservice industry across the globe.
The Restaurant Manager role at Dunkin Donuts is a critical position responsible for overseeing the entire restaurant operation while ensuring that brand standards are met and guests receive exceptional service. This position involves leading a team of dedicated individuals to deliver outstanding guest experiences and maximizing profitable sales performance. The Restaurant Manager must promote a positive team environment, foster effective communication, and provide coaching and feedback to develop the staff continuously. Key responsibilities include hiring, training, and managing team members to meet staffing needs and operational demands efficiently.
In addition to team leadership, the Restaurant Manager drives operational excellence by maintaining high standards of cleanliness, food safety, and service quality. They act as a role model by demonstrating guest-focused behaviors and cultivating a culture centered on satisfying customers with a sense of urgency. The Manager also ensures compliance with all relevant brand, franchisee, and legal policies, including mandatory training such as ServSafe certification.
Profitability is another core focus area, where the Restaurant Manager oversees sales growth by implementing marketing initiatives and controlling costs related to labor, food, and cash. They utilize data analysis and business insights to set goals and develop actionable plans that improve the restaurant's performance. Maintaining safety and security for both guests and employees is paramount, as is ensuring preventative maintenance of the facility.
This full-time position requires a high level of responsibility, strong leadership skills, and the ability to manage various operational and financial aspects simultaneously. The successful candidate will be at least 18 years old (where applicable), possess a high school diploma or equivalent, and have relevant supervisory experience in the restaurant or retail industry. Proficiency in verbal and written English communication, basic math skills, and financial management capabilities are essential.
Overall, the Restaurant Manager at Dunkin Donuts plays a vital role in driving the restaurant's success by blending effective team management, guest satisfaction, operational discipline, and financial oversight. This role offers an exciting career opportunity for motivated individuals passionate about hospitality and leadership within a dynamic, fast-paced environment.
The Restaurant Manager role at Dunkin Donuts is a critical position responsible for overseeing the entire restaurant operation while ensuring that brand standards are met and guests receive exceptional service. This position involves leading a team of dedicated individuals to deliver outstanding guest experiences and maximizing profitable sales performance. The Restaurant Manager must promote a positive team environment, foster effective communication, and provide coaching and feedback to develop the staff continuously. Key responsibilities include hiring, training, and managing team members to meet staffing needs and operational demands efficiently.
In addition to team leadership, the Restaurant Manager drives operational excellence by maintaining high standards of cleanliness, food safety, and service quality. They act as a role model by demonstrating guest-focused behaviors and cultivating a culture centered on satisfying customers with a sense of urgency. The Manager also ensures compliance with all relevant brand, franchisee, and legal policies, including mandatory training such as ServSafe certification.
Profitability is another core focus area, where the Restaurant Manager oversees sales growth by implementing marketing initiatives and controlling costs related to labor, food, and cash. They utilize data analysis and business insights to set goals and develop actionable plans that improve the restaurant's performance. Maintaining safety and security for both guests and employees is paramount, as is ensuring preventative maintenance of the facility.
This full-time position requires a high level of responsibility, strong leadership skills, and the ability to manage various operational and financial aspects simultaneously. The successful candidate will be at least 18 years old (where applicable), possess a high school diploma or equivalent, and have relevant supervisory experience in the restaurant or retail industry. Proficiency in verbal and written English communication, basic math skills, and financial management capabilities are essential.
Overall, the Restaurant Manager at Dunkin Donuts plays a vital role in driving the restaurant's success by blending effective team management, guest satisfaction, operational discipline, and financial oversight. This role offers an exciting career opportunity for motivated individuals passionate about hospitality and leadership within a dynamic, fast-paced environment.
Job Requirements
- At least 18 years of age (where applicable)
- High school diploma or equivalent
- Restaurant, retail, or supervisory experience
- Ability to communicate clearly in English verbally and in writing
- Basic math and financial management knowledge
- Completion of required training including ServSafe certification
- Ability to lead and develop a team effectively
Job Qualifications
- High school diploma or equivalent
- Restaurant, retail, or supervisory experience
- Able to clearly express oneself verbally and in writing (English)
- Math and financial management skills
- Guest focus to anticipate and understand guests needs and exceed their expectations
- Passion for results by setting compelling targets and delivering on commitments
- Problem solving and decision making skills based on analysis, experience and judgment
- Building effective teams by enabling people to make decisions and celebrate success as a team
- Conflict management abilities to resolve disagreements constructively
- Developing direct reports and others by providing honest feedback and coaching
Job Duties
- Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively
- Hire, train, and develop the right people and plan staffing levels to meet guest and business needs
- Hold themselves and team accountable for responsibilities and results
- Lead by example and promote an environment where there is a sense of urgency to satisfy guests
- Ensure brand standards and systems are executed
- Drive sales through effective execution of restaurant standards and marketing initiatives
- Delegate and lead processes to control labor costs, food costs, and cash
- Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness
- Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals
- Comply with all restaurant, brand, and franchisee policies
- Complete all required training including ServSafe certification
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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