Restaurant Manager

Hammond, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

flexible scheduling

Job Description

Dunkin Donuts is a leading global quick-service restaurant brand known for its delicious coffee, baked goods, and friendly customer service. With a strong commitment to quality and consistency, Dunkin Donuts operates thousands of locations, providing convenient and satisfying experiences to customers every day. The company prides itself on fostering a positive work environment where employees are valued and teamwork is encouraged. By focusing on innovation, community involvement, and operational excellence, Dunkin Donuts continues to grow as a trusted name in the foodservice industry across the globe.

The Restaurant Manager role at Dunkin Donuts is a critical position responsible for o... Show More

Job Requirements

At least 18 years of age (where applicable)
High school diploma or equivalent
Restaurant, retail, or supervisory experience
Ability to communicate clearly in English verbally and in writing
Basic math and financial management knowledge
Completion of required training including ServSafe certification
Ability to lead and develop a team effectively

Job Qualifications

High school diploma or equivalent
Restaurant, retail, or supervisory experience
Able to clearly express oneself verbally and in writing (English)
Math and financial management skills
Guest focus to anticipate and understand guests needs and exceed their expectations
Passion for results by setting compelling targets and delivering on commitments
Problem solving and decision making skills based on analysis, experience and judgment
Building effective teams by enabling people to make decisions and celebrate success as a team
Conflict management abilities to resolve disagreements constructively
Developing direct reports and others by providing honest feedback and coaching

Job Duties

Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively
Hire, train, and develop the right people and plan staffing levels to meet guest and business needs
Hold themselves and team accountable for responsibilities and results
Lead by example and promote an environment where there is a sense of urgency to satisfy guests
Ensure brand standards and systems are executed
Drive sales through effective execution of restaurant standards and marketing initiatives
Delegate and lead processes to control labor costs, food costs, and cash
Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness
Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals
Comply with all restaurant, brand, and franchisee policies
Complete all required training including ServSafe certification

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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