Restaurant Manager

Dunkin' is a renowned leader in the coffee and baked goods industry, established in 1950 and widely recognized as America's favorite all-day, everyday stop for coffee and treats. The company has set industry standards with its diverse menu offerings, including hot regular, decaf, and flavored coffees, as well as donuts, bagels, and muffins. Dunkin' has consistently earned the top spot for customer loyalty in the coffee category, a testament to its commitment to quality, service, and innovation. With over 13,100 restaurants spanning 41 countries worldwide, Dunkin' operates as a prominent franchise system committed to delivering excellent guest experiences and supporting franchisees with strong operational frameworks. Headquartered in Canton, Massachusetts, Dunkin' is part of the larger Dunkin' Brands Group, Inc. family of companies, emphasizing both growth and community engagement.

The role of Restaurant Manager at Dunkin' is pivotal in ensuring the overall success and smooth operation of a single restaurant location. This leadership position requires a dynamic individual who can provide strong, positive leadership to their team to consistently deliver exceptional guest experiences. The manager is responsible for upholding Dunkin's high operational standards and franchisee policies, ensuring compliance with all relevant laws, and fostering an environment that supports profitability and top-line sales growth. The Restaurant Manager will lead through example, demonstrating strong business acumen and analytical skills to drive operational excellence across all facets of restaurant functions.

Key to this role is the ability to build and maintain an enthusiastic and competent team, creating a culture that is guest-focused and dedicated to quality. Responsibilities include conducting team meetings, delivering training, enforcing brand standards, and implementing safety, food safety, and sanitation protocols. The manager will also handle important operational aspects such as inventory management, labor scheduling, cost control, and cash handling to maximize profitability. Additionally, the manager will stay engaged with Dunkin' Brands Field Operations, ensuring alignment with broader company goals and initiatives.

The ideal candidate for this role brings prior leadership experience in retail, restaurant, or hospitality settings, coupled with excellent communication skills in English and basic financial management knowledge. While a college degree is preferred, it is not a strict requirement. Dunkin' offers opportunities for full-time and part-time employment at this on-site position, providing a supportive environment for learning and professional growth. A willingness to embrace change, problem-solve effectively, and motivate others is essential for success in this position. With physical demands that include standing for extended periods, performing repetitive motions, and lifting when necessary, the role requires a hands-on leader ready to contribute actively to the restaurant’s operations and team development.