Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and Development
performance bonuses
Retirement Plan
Job Description
Twin Peaks is a well-established restaurant and sports bar chain known for its unique lodge-inspired atmosphere, exceptional hospitality, and consistently high-quality food and beverage offerings. Renowned for creating an inviting ambiance where guests can enjoy a distinctive dining experience, Twin Peaks combines rustic charm with impeccable service to stand out in the competitive casual dining and sports bar market. Employing talented individuals who embody the spirit of hospitality, Twin Peaks focuses on delivering memorable experiences that foster guest loyalty and community connection. As a high-volume establishment, it demands strong operational standards, rigorous management practices, and a commitment to quality in every aspect of service. The company prides itself on upholding strict adherence to health codes, safety guidelines, and responsible alcohol service, ensuring all guests enjoy a safe and welcoming environment.
The Manager role at Twin Peaks is a pivotal leadership position responsible for overseeing the daily operations of the restaurant and bar. This full-time role demands a dynamic individual with previous leadership experience in fast-paced, high-volume restaurant or bar settings who thrives in managing teams and driving sales performance. The manager directs the work of various store employees, including kitchen staff and servers known as 'Twin Peaks Girls,' to maintain a profitable and smoothly run store environment. A significant part of the role involves upholding the company's high standards for cleanliness, safety, and hospitality while ensuring legal compliance and proper documentation of employment and incidents. This position also requires the manager to spearhead local marketing initiatives, recruit and develop talent, and enforce image and costume guidelines integral to Twin Peaks' brand identity. The manager's responsibilities extend from coaching and motivating the team to executing rigorous inventory and scheduling controls. A successful candidate will be adept at fostering a positive, respectful workplace free from discrimination and harassment, effectively training staff and maintaining organized training programs. The role requires physical stamina, as managers often stand for long shifts and handle various operational tasks, including cash management and compliance with performance-based scheduling practices. Overall, the Twin Peaks Manager acts as a role model by dressing professionally and leading by example to inspire their staff in delivering exceptional guest experiences and maintaining the distinct culture that Twin Peaks is celebrated for.
The Manager role at Twin Peaks is a pivotal leadership position responsible for overseeing the daily operations of the restaurant and bar. This full-time role demands a dynamic individual with previous leadership experience in fast-paced, high-volume restaurant or bar settings who thrives in managing teams and driving sales performance. The manager directs the work of various store employees, including kitchen staff and servers known as 'Twin Peaks Girls,' to maintain a profitable and smoothly run store environment. A significant part of the role involves upholding the company's high standards for cleanliness, safety, and hospitality while ensuring legal compliance and proper documentation of employment and incidents. This position also requires the manager to spearhead local marketing initiatives, recruit and develop talent, and enforce image and costume guidelines integral to Twin Peaks' brand identity. The manager's responsibilities extend from coaching and motivating the team to executing rigorous inventory and scheduling controls. A successful candidate will be adept at fostering a positive, respectful workplace free from discrimination and harassment, effectively training staff and maintaining organized training programs. The role requires physical stamina, as managers often stand for long shifts and handle various operational tasks, including cash management and compliance with performance-based scheduling practices. Overall, the Twin Peaks Manager acts as a role model by dressing professionally and leading by example to inspire their staff in delivering exceptional guest experiences and maintaining the distinct culture that Twin Peaks is celebrated for.
Job Requirements
- Must have leadership experience in high-volume restaurants and/or bars
- ability to effectively communicate in the English language
- ability to apply common sense and understanding to carry out simple and multi-step instructions
- ability to deal with quickly changing situations with many variables
- ability to mathematically compute proper change, employee checkouts, and bank deposits
- must attend orientation and agree to policies and procedures
- must attend and successfully complete Twin Peaks manager training program prior to unsupervised shifts
- must successfully complete any required training in compliance with local and state regulations including food and/or alcohol service certifications
- physical ability to stand for up to 10 hours, walk, use hands and fingers, talk and hear
- ability to lift and/or move up to 40 pounds
- ability to work in environments exposed to fumes, humidity, and noise
- must maintain an atmosphere free from intimidation, discrimination, harassment, poor attitude, or poor work performance
Job Qualifications
- Leadership experience in high-volume restaurants and/or bars
- ability to effectively communicate in English
- Spanish communication skills are a plus
- ability to coach, teach, motivate, and counsel team members
- knowledge of health and safety regulations
- understanding of responsible alcohol service requirements
- proficiency in cash handling and banking procedures
- ability to manage inventory and scheduling
- experience in recruitment and talent development
- strong interpersonal and conflict resolution skills
- familiarity with performance-based scheduling
- commitment to upholding company policies and standards
- ability to maintain a professional demeanor and serve as a role model
- successful completion of Twin Peaks manager training program
Job Duties
- Follow proper Twin Peaks Girl Audition Guidelines
- uphold standards of cleanliness per Health Code and periodic Quality Assurance Checks
- ensure that alcohol is always served responsibly and in accordance with the law
- drive sales by working with all team members to execute excellent operations, local store marketing, and recruiting efforts
- hold kitchen staff accountable to standards, safety, and sanitation guidelines
- responsibly handle cash including assigning drawers, computing employee checkouts, and bank deposits
- respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy
- maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance
- effectively coach and counsel
- effectively teach, motivate, and coach all team members including kitchen crew and Twin Peaks Girls
- proactively recruit and cast Twin Peaks Girls that meet or exceed the requirements in the Audition Guidelines
- ensure that Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table
- hold team members accountable to standards and correct standards not met including Image & Costume Guidelines
- maintain organized and updated training schedules, programs and materials for new employees
- effectively execute training and development programs including personal development
- consistently manage the execution of Performance Based Scheduling
- practice sound inventory control
- dress and act professionally each day to set a good example for all employees
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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