Restaurant Manager

Harlingen, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

flexible schedule

Job Description

Church's Chicken is a well-established quick service restaurant chain with over 60 years of history dedicated to providing real comfort food to its customers. Known for its value-oriented dining experience, Church's Chicken has built a reputation for offering high-quality meals in a welcoming and friendly environment. The brand prides itself on creating opportunities for hardworking individuals to grow their careers while delivering exceptional service. As an equal opportunity employer, Church's Chicken promotes diversity and inclusivity in its hiring practices, ensuring compliance with legal standards prohibiting discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected factor.

The General Manager at Church's Restaurant plays a critical role in the success of each restaurant location. The RGM is responsible for overseeing all business operations within their assigned restaurant and ensuring that guests receive superior and memorable dining experiences. The position demands a leader who is passionate about quick, accurate, and friendly customer service delivered in a clean and safe environment. The General Manager is accountable for reaching sales goals while controlling expenses to meet or exceed the budget. Furthermore, the role requires building a motivated and engaged team through effective training, coaching, and leadership, ensuring team members are encouraged to develop their skills and deliver exceptional service consistently.

In this leadership position, the General Manager supervises an Assistant Restaurant General Manager and/or Shift Leaders, with team size varying based on sales volume and the restaurant's geographic location. Key responsibilities include creating an environment where team members strive for excellence, feel rewarded for their performance, and enjoy their work. The General Manager ensures strict adherence to federal, state, and local laws and regulations and enforces company policies and procedures related to labor practices, safety standards, and operational efficiency. They manage restaurant inventory, maintain equipment through routine maintenance and repairs, and prepare operational reports for review.

The Church's Restaurant General Manager position offers a dynamic, fast-paced, and rewarding career path with opportunities for growth within the company. The ideal candidate is expected to work a flexible shift including weekends, often totaling 50 to 55 hours per week, and demonstrates excellent interpersonal skills for interacting professionally with team members and guests. Completion of all required training and passing relevant assessments are mandatory to ensure the highest standards of management are upheld. This role represents an exciting opportunity for individuals passionate about the restaurant industry and committed to providing excellent customer experiences while developing strong management capabilities within a supportive and inclusive company environment.

Job Requirements

High school diploma or GED required
Must have 1 years of supervisory experience working in the restaurant industry
Successfully complete all training and make a passing score on all applicable tests

Job Qualifications

Must have a valid driver’s license and proof of valid insurance
Must be able to work a minimum of 50-55 hours per week
Must be available to work a flexible shift including weekends
Knowledge of all restaurant policies, practices and operational and human resources procedures
Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally
Basic computer skills
Knowledge of profit and loss statements
Ability to implement policies and procedures
Skilled in developing employees by coaching, counseling, and building strong work habits
Continuously working to improve customer satisfaction
Knowledge of recruiting and interviewing potential team members
Ability to supervise others
Manage conflict resolution
Create and maintain a positive work environment

Job Duties

Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service
Builds team understanding and commitment to guest service standards
Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities
Assists and resolves all guest complaints in-person or by phone
Apply the listen, apologize, satisfy and thank model to all guest complaints
Ensures all incoming calls are handled in a prompt, courteous, and professional manner
Directs and conducts regular training with team members
Provides regular feedback to all team members and identifies areas for improvement
Works with direct reports to cross-train and assist in the development of new skills
Creates a work place where team members strive to do their best, are rewarded for performance, and have fun
Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced
Maintains a clean and safe restaurant for guests and team members
Responsible for budgets and makes adjustments as needed
Ensures compliance with labor laws
Understands, enforces and adheres to all company policies and procedures
Maintains restaurant inventory and ensures accessibility and organization
Responsible for routine maintenance and repairs on all equipment
Prepares and analyzes operation reports
Performs other duties as assigned