Restaurant Manager

Dunkin' is a leading global brand recognized as America’s favorite all-day, everyday stop for coffee and baked goods since its founding in 1950. With over 13,100 locations in 41 countries, Dunkin' has established itself as a dominant force in the beverage and quick-service restaurant industry. The company is known for its wide selection of hot and iced regular, decaf, and flavored coffees, as well as popular baked goods such as donuts, bagels, and muffins. Dunkin' has earned a number one ranking for customer loyalty in the coffee category for 14 consecutive years according to Brand Keys. Headquartered in Canton, Massachusetts, Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies, upholding stringent standards related to quality, service, and compliance.

The role of Restaurant Manager at Dunkin' is pivotal in maintaining the reputation and operational excellence of the establishment. As a Restaurant Manager, you will be responsible for leading and mentoring your team to deliver outstanding guest experiences. This involves not only operational oversight but also fostering a positive, guest-focused culture that drives profitable top-line sales. You will ensure that all operations within the restaurant comply with Dunkin' Donuts standards, franchisee requirements, and all pertinent legal regulations, including food safety, sanitation, and workplace safety guidelines.

In this fulltime position, you will have the opportunity to shape the team environment by hiring, training, coaching, and developing employees, setting clear expectations and managing performance through evaluations and constructive feedback. As the operational leader, you will guarantee the restaurant is appropriately staffed for every shift, execute timely marketing promotions, manage cost controls to meet profitability goals, and participate actively in launching new product offerings.

This managerial role demands strong business acumen, including understanding profit and loss statements, tracking sales goals, analyzing financials, and implementing strategies to optimize productivity and guest satisfaction. You will also be responsible for maintaining brand consistency, completing audits, and driving ongoing improvements aligned with Dunkin’s values.

Candidates must be fluent in English, possess a high school diploma or equivalent, and have supervisory or restaurant experience. The ability to lead with passion, address challenges decisively, communicate effectively, and create an engaging workplace culture is essential. The position offers a competitive safety bonus and bonus pay to reward performance, as well as comprehensive benefits including flexible scheduling, paid time off, and health, dental, and vision insurance.

This is an exciting opportunity to be part of a globally recognized brand with deep roots in the community and a proven track record of excellence in customer loyalty and operational success. If you thrive in a fast-paced environment where leadership, teamwork, and guest service come first, Dunkin' invites you to bring your talents to this rewarding managerial role.