Job Overview
Employment Type
Full-time
Compensation
Salary
Range $37,300.00 - $52,700.00
Work Schedule
Standard Hours
Benefits
competitive salary
monthly bonus program
Employee meal discounts
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Job Description
Quality Brand Group LLC is a renowned multi-store franchisee of Dunkin', operating numerous locations across Arizona, Colorado, Florida, Nevada, and Texas. With a strong commitment to fostering personal growth and providing opportunities for career advancement, Quality Brand Group is dedicated to creating an environment where passionate individuals are trained and empowered to deliver exceptional customer experiences daily. This family-oriented franchise values respect, dignity, and a friendly work atmosphere that promotes teamwork and mutual support among all team members and guests. As a prominent franchisee, Quality Brand Group has built a reputation for its high standards of operational excellence, consistent quality service, and dedication to customer satisfaction, making it a sought-after employer in the food service industry. The company’s emphasis on professional development ensures that every team member has the tools and support needed to thrive and progress within the organization.
The Restaurant Manager position at Quality Brand Group plays a pivotal role in overseeing the effective recruitment, development, and performance management of store team members. This role requires an individual capable of ensuring the seamless application of operational standards related to quality service and cleanliness, while managing store profitability and sales targets. The Restaurant Manager is held accountable for the full profit and loss (P&L) statements of the store, operating the restaurant as though they are the owner. With a strong focus on leadership, this role demands continuous engagement with both customers and employees to foster a positive store environment that consistently enhances the guest experience.
The Restaurant Manager is responsible for managing all aspects of store operations during their assigned shift, including product preparation, service delivery, and team leadership. This position involves direct supervision of Shift Leaders and Assistant Managers and includes responsibility for employee counseling, promotion, discipline, or termination decisions. Effective communication, coaching, and motivational skills are essential to successfully lead the team toward achieving financial goals and maintaining operational excellence. Ideal candidates will have prior experience in food service, possess Food Safety and Serve Safe Certification, and demonstrate a hardworking and independent mindset. Quality Brand Group offers a competitive full-time position that includes a comprehensive benefits package, a monthly bonus program, and opportunities for career growth within a dynamic and supportive organizational culture. This role is perfect for proactive, enthusiastic leaders eager to contribute to a thriving franchise with a strong focus on guest satisfaction and team success.
The Restaurant Manager position at Quality Brand Group plays a pivotal role in overseeing the effective recruitment, development, and performance management of store team members. This role requires an individual capable of ensuring the seamless application of operational standards related to quality service and cleanliness, while managing store profitability and sales targets. The Restaurant Manager is held accountable for the full profit and loss (P&L) statements of the store, operating the restaurant as though they are the owner. With a strong focus on leadership, this role demands continuous engagement with both customers and employees to foster a positive store environment that consistently enhances the guest experience.
The Restaurant Manager is responsible for managing all aspects of store operations during their assigned shift, including product preparation, service delivery, and team leadership. This position involves direct supervision of Shift Leaders and Assistant Managers and includes responsibility for employee counseling, promotion, discipline, or termination decisions. Effective communication, coaching, and motivational skills are essential to successfully lead the team toward achieving financial goals and maintaining operational excellence. Ideal candidates will have prior experience in food service, possess Food Safety and Serve Safe Certification, and demonstrate a hardworking and independent mindset. Quality Brand Group offers a competitive full-time position that includes a comprehensive benefits package, a monthly bonus program, and opportunities for career growth within a dynamic and supportive organizational culture. This role is perfect for proactive, enthusiastic leaders eager to contribute to a thriving franchise with a strong focus on guest satisfaction and team success.
Job Requirements
- Must be able to fluently speak/read English
- Math and writing skills
- Restaurant, retail, or supervisory experience required
- Guest focus - anticipate and understand guests' needs and exceed their expectations
- Passion for results - set compelling targets and deliver on commitments
- Problem solving and decision making - make good decisions based on analysis, experience and judgment
- Building effective teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team
- Be physically and mentally capable of learning to operate standard restaurant equipment
- Must be able to lift 30 to 50 pounds and use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists
Job Qualifications
- Fluently speak and read English
- Strong math and writing skills
- Restaurant, retail, or supervisory experience required
- Ability to anticipate and understand guests' needs and exceed their expectations
- Set compelling targets and deliver on commitments
- Make good decisions based on analysis, experience and judgment
- Get the right people in the right places, enabling them to make decisions and celebrate success as a team
- Physically and mentally capable of learning to operate standard restaurant equipment
Job Duties
- Leading operational excellence
- Keen focus on 100% guest satisfaction
- Understanding the importance of training and development of team members
- Achieving financial goals such as sales projections and controlling expenses
- Utilizing effective communication and coaching skills
- Managing purchasing, scheduling, sales, training and physical facilities maintenance
- Providing leadership, direction, and motivation to the store team
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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