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Restaurant Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling

Job Description

Dunkin' is a leading global restaurant brand, renowned for its commitment to providing high-quality coffee, baked goods, and breakfast items. The company has a strong presence in the quick-service restaurant industry, known for its vibrant culture and customer-focused approach. Dunkin' franchises operate under rigorous standards to ensure consistency, operational excellence, and guest satisfaction across all locations. The franchise system allows individual restaurant owners to manage daily operations while adhering to Dunkin's renowned brand standards and policies. This creates a dynamic environment where franchises thrive on delivering exceptional service and quality products to their customers.

The role of a Resta... Show More

Job Requirements

  • high school diploma or equivalent
  • previous leadership experience in retail, restaurant or hospitality
  • basic computer literacy
  • proficiency in English communication
  • basic math skills
  • ability to stand for long periods
  • capability to perform repetitive motions including bending, stooping and reaching
  • ability to lift packages as applicable
  • willingness to work in small spaces
  • readiness to wear headset if applicable

Job Qualifications

  • basic computer skills
  • fluent in spoken and written English
  • basic math and financial management skills
  • previous leadership experience in retail, restaurant or hospitality
  • college degree preferred
  • strong analytical skills and business acumen
  • ability to work well with others in a fast-paced team environment
  • punctuality, honesty and a positive attitude
  • willingness to learn and embrace change
  • ability to train and develop a team
  • guest focused mindset
  • time management skills
  • problem solving skills
  • ability to motivate others

Job Duties

  • perform all responsibilities of restaurant team members
  • lead team meetings
  • deliver training to restaurant team members
  • ensure brand standards, recipes and systems are executed
  • create and maintain a guest focused culture in the restaurant
  • review guest feedback results and implement action plans to drive improvement
  • communicate restaurant priorities, goals and results to restaurant team members
  • execute new product roll-outs including training, marketing and sampling
  • maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements
  • control costs to help maximize profitability
  • complete inventory on a periodic basis as determined by franchisee
  • complete weekly labor schedule ensuring all shifts are staffed
  • complete DCP and other vendor orders
  • conduct self-assessments and corresponding action plans
  • ensure restaurant budget is met
  • manage cash over/short and ensure team members follow cash management policies
  • engage with field operations team as appropriate
  • recruit, hire, onboard and develop restaurant team members
  • plan, monitor, appraise and review employee performance
  • coach team members to drive sales, improve profitability and guest satisfaction

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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