Job Overview
Employment Type
Full-time
Compensation
Salary
Range $41,200.00 - $58,200.00
Work Schedule
Rotating Shifts
Standard Hours
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
performance bonuses
training programs
Retirement Plan
flexible schedule
Job Description
Twin Peaks is a renowned chain of sports bars and restaurants known for its unique combination of rustic mountain lodge décor, a friendly atmosphere, and a commitment to delivering top-tier dining and hospitality experiences to its customers. Established as a high-volume entertainment and dining venue, Twin Peaks prides itself on providing best-in-class service, exceptional food, and a welcoming environment where guests feel valued and catered to. With locations across various regions, Twin Peaks has become a favorite among families, sports fans, and casual diners alike, known for its signature menu items and engaging customer service.
The role of the Manager at Twin Peaks is a critical leadership position that involves overseeing daily operations to ensure the store runs profitably and maintains the highest standards of service and hospitality. This position carries responsibilities that span from direct staff supervision and motivation to financial management, compliance with health and safety regulations, and local store marketing and recruiting efforts. The manager plays a pivotal role in fostering a positive work environment that emphasizes teamwork, accountability, and continuous improvement. They act as a role model for employees by consistently upholding Twin Peaks’ standards for image, costume guidelines, and overall store presentation.
As a Manager, the individual must expertly lead by example in all facets of restaurant management, including staff training, enforcement of cleanliness and safety standards, and responsible alcohol service. They are charged with driving sales by collaborating with team members to deliver excellent operations and marketing initiatives tailored to their local market. A significant part of the role involves recruiting, training, and developing staff, specifically the Twin Peaks Girls, who are essential to the brand’s hospitable and entertaining atmosphere. The manager ensures that all team members consistently provide P.E.A.K.S. service—an acronym reflecting the company’s service philosophy—to every table.
Additionally, the Manager must manage costs meticulously, including cash handling and inventory control, while also ensuring all employment policies and incident documentation are properly followed. The role requires frequent interaction with employees across all departments, including the kitchen crew, and a dedication to coaching and counseling to promote high performance and positive attitudes. Managers must also be prepared to address and resolve issues related to discrimination, harassment, and other workplace conflicts in a respectful and professional manner.
The physical and work environment demands of the Manager role are challenging yet rewarding. Managers are expected to be on their feet for extended periods, navigating the fast-paced and sometimes noisy atmosphere of Twin Peaks locations. They must also be comfortable working around kitchen fumes, cleaning chemicals, and in varying conditions such as wet or humid areas. These physical demands and the dynamic work environment require individuals who can maintain composure, focus, and professionalism under pressure.
Overall, the Manager at Twin Peaks is a multifaceted leader entrusted with the critical responsibility of maintaining operational excellence, elevating guest experiences, and supporting a motivated and well-trained staff. This role is perfect for individuals who thrive in vibrant hospitality settings, enjoy motivating teams, and are passionate about delivering outstanding customer service in a high-energy environment.
The role of the Manager at Twin Peaks is a critical leadership position that involves overseeing daily operations to ensure the store runs profitably and maintains the highest standards of service and hospitality. This position carries responsibilities that span from direct staff supervision and motivation to financial management, compliance with health and safety regulations, and local store marketing and recruiting efforts. The manager plays a pivotal role in fostering a positive work environment that emphasizes teamwork, accountability, and continuous improvement. They act as a role model for employees by consistently upholding Twin Peaks’ standards for image, costume guidelines, and overall store presentation.
As a Manager, the individual must expertly lead by example in all facets of restaurant management, including staff training, enforcement of cleanliness and safety standards, and responsible alcohol service. They are charged with driving sales by collaborating with team members to deliver excellent operations and marketing initiatives tailored to their local market. A significant part of the role involves recruiting, training, and developing staff, specifically the Twin Peaks Girls, who are essential to the brand’s hospitable and entertaining atmosphere. The manager ensures that all team members consistently provide P.E.A.K.S. service—an acronym reflecting the company’s service philosophy—to every table.
Additionally, the Manager must manage costs meticulously, including cash handling and inventory control, while also ensuring all employment policies and incident documentation are properly followed. The role requires frequent interaction with employees across all departments, including the kitchen crew, and a dedication to coaching and counseling to promote high performance and positive attitudes. Managers must also be prepared to address and resolve issues related to discrimination, harassment, and other workplace conflicts in a respectful and professional manner.
The physical and work environment demands of the Manager role are challenging yet rewarding. Managers are expected to be on their feet for extended periods, navigating the fast-paced and sometimes noisy atmosphere of Twin Peaks locations. They must also be comfortable working around kitchen fumes, cleaning chemicals, and in varying conditions such as wet or humid areas. These physical demands and the dynamic work environment require individuals who can maintain composure, focus, and professionalism under pressure.
Overall, the Manager at Twin Peaks is a multifaceted leader entrusted with the critical responsibility of maintaining operational excellence, elevating guest experiences, and supporting a motivated and well-trained staff. This role is perfect for individuals who thrive in vibrant hospitality settings, enjoy motivating teams, and are passionate about delivering outstanding customer service in a high-energy environment.
Job Requirements
- Must have leadership experience in high-volume restaurants and/or bars
- Ability to effectively communicate in the English language
- Spanish communication skills are extremely helpful
- Ability to apply common sense and understanding to carry out simple one or two-step instructions
- Ability to deal with standardized situations with only occasional or no variables
- Ability to mathematically compute proper change and accurately settle checks
- Ability to apply common sense understanding to carry out multi-step instructions
- Ability to deal with quickly changing situations with many variables
- Must attend orientation and agree to policies and procedures as outlined
- Must attend and successfully complete the Twin Peaks manager training program prior to working a shift without supervision
- Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications
Job Qualifications
- Leadership experience in high-volume restaurants and/or bars
- Ability to effectively communicate in the English language
- Spanish communication skills are extremely helpful
- Ability to apply common sense and understanding to carry out simple one or two-step instructions
- Ability to deal with standardized situations with only occasional or no variables
- Ability to mathematically compute proper change and accurately settle checks
- Ability to apply common sense understanding to carry out multi-step instructions
- Ability to deal with quickly changing situations with many variables
- Must attend orientation and agree to policies and procedures as outlined
- Must attend and successfully complete the Twin Peaks manager training program prior to working a shift without supervision
- Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications
Job Duties
- Must follow proper Twin Peaks Girl Audition Guidelines
- Uphold standards of cleanliness per Health Code and periodic Quality Assurance Checks
- Ensure that alcohol is always served responsibly and in accordance with the law
- Drive sales by working with all team members to execute excellent operations, local store marketing, and recruiting efforts
- Hold kitchen staff accountable to standards, safety, and sanitation guidelines
- Responsibly handle cash, including but not limited to assigning drawers, computing employee checkouts, and bank deposits
- Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy
- Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance
- Effectively coach and counsel
- Effectively teach, motivate, and coach all team members including the kitchen crew and Twin Peaks Girls
- Proactively recruit and cast Twin Peaks Girls that meet or exceed the requirements in the Audition Guidelines
- Ensure that Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table
- Hold team members accountable to standards and be willing to correct standards that are not met in any area including Image & Costume Guidelines
- Maintain organized and updated training schedules, programs and materials for new employees
- Effectively execute training and development programs including personal development
- Consistently manage the execution of Performance Based Scheduling
- Practice sound inventory control
- Dress and act professionally each day to set a good example for all employees
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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