Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
Dunkin' is a renowned global brand recognized for its delicious coffee, baked goods, and breakfast offerings. Established as a leader in the quick-service restaurant (QSR) industry, Dunkin' prides itself on delivering a friendly guest experience coupled with operational excellence. The brand operates through a network of franchises, each dedicated to upholding Dunkin's high standards and brand promises in every location. Dunkin' restaurants are known not only for their quality products but also for their commitment to customer satisfaction, safety, and a positive work environment.
The role of the Restaurant Manager at Dunkin' is an influential leadership position within the franchise that shapes the success and reputation of a single restaurant location. This full-time role requires the manager to provide strong, positive leadership to the team to ensure that every guest experiences outstanding service. The manager takes responsibility for all day-to-day operations, ensuring compliance with Dunkin' standards and franchise policies while also following all applicable local, state, and federal laws related to food safety, health, and labor.
The Restaurant Manager is critical in driving profitable top-line sales through excellent team management, guest engagement, and operational control. This includes overseeing cost control measures such as inventory management, labor scheduling, budget adherence, and cash handling accuracy. They are also tasked with leading the recruitment, hiring, onboarding, and development of restaurant team members, building a motivated, well-trained workforce that delivers on the brand's promise.
Additionally, the manager fosters a guest-focused culture by regularly reviewing guest feedback, executing new product rollouts, conducting team meetings, and implementing action plans aimed at improving guest satisfaction and overall restaurant performance. They play a pivotal role in maintaining a safe, secure, and healthy restaurant environment by enforcing strict sanitation, food safety, and safety protocols.
Strong analytical skills and business acumen are vital for the role, along with the ability to work effectively in a dynamic, fast-paced team setting while delivering results. The manager must be proactive with time management, problem-solving, and motivating team members to meet sales and service goals while embracing continuous learning and change.
This opportunity is well-suited for professionals with previous leadership experience in retail, restaurant, or hospitality environments who are fluent in English and possess basic computer, math, and financial management skills. A college degree is preferred but not mandatory. Dunkin' offers its managers a fulfilling career path where they can develop leadership skills, contribute to a beloved national brand, and make a meaningful impact on their local community through exceptional service and operational excellence.
The role of the Restaurant Manager at Dunkin' is an influential leadership position within the franchise that shapes the success and reputation of a single restaurant location. This full-time role requires the manager to provide strong, positive leadership to the team to ensure that every guest experiences outstanding service. The manager takes responsibility for all day-to-day operations, ensuring compliance with Dunkin' standards and franchise policies while also following all applicable local, state, and federal laws related to food safety, health, and labor.
The Restaurant Manager is critical in driving profitable top-line sales through excellent team management, guest engagement, and operational control. This includes overseeing cost control measures such as inventory management, labor scheduling, budget adherence, and cash handling accuracy. They are also tasked with leading the recruitment, hiring, onboarding, and development of restaurant team members, building a motivated, well-trained workforce that delivers on the brand's promise.
Additionally, the manager fosters a guest-focused culture by regularly reviewing guest feedback, executing new product rollouts, conducting team meetings, and implementing action plans aimed at improving guest satisfaction and overall restaurant performance. They play a pivotal role in maintaining a safe, secure, and healthy restaurant environment by enforcing strict sanitation, food safety, and safety protocols.
Strong analytical skills and business acumen are vital for the role, along with the ability to work effectively in a dynamic, fast-paced team setting while delivering results. The manager must be proactive with time management, problem-solving, and motivating team members to meet sales and service goals while embracing continuous learning and change.
This opportunity is well-suited for professionals with previous leadership experience in retail, restaurant, or hospitality environments who are fluent in English and possess basic computer, math, and financial management skills. A college degree is preferred but not mandatory. Dunkin' offers its managers a fulfilling career path where they can develop leadership skills, contribute to a beloved national brand, and make a meaningful impact on their local community through exceptional service and operational excellence.
Job Requirements
- Basic computer skills
- fluent in spoken and written English
- basic math and financial management
- previous leadership experience in retail, restaurant or hospitality
- willingness to learn and embrace change
- ability to train and develop a team
- strong analytical and problem-solving skills
- excellent time management
- positive attitude and reliability
Job Qualifications
- Previous leadership experience in retail, restaurant or hospitality
- basic computer skills
- fluent in spoken and written English
- basic math and financial management skills
- college degree preferred
- strong analytical skills and business acumen
- ability to work well in a fast-paced team environment
- excellent time management and problem-solving skills
- ability to train, develop and motivate a team
- guest focused with positive attitude
- willingness to learn and embrace change
Job Duties
- Perform all responsibilities of restaurant team members
- lead team meetings
- deliver training to restaurant team members
- ensure brand standards, recipes and systems are executed
- create and maintain a guest focused culture in the restaurant
- review guest feedback results and implement action plans to drive improvement
- communicate restaurant priorities, goals and results to restaurant team members
- execute new product roll-outs including training, marketing and sampling
- maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements
- control costs to help maximize profitability
- complete inventory on a periodic basis
- complete weekly labor schedule ensuring all shifts are staffed
- complete DCP and other vendor orders
- conduct self-assessments and corresponding action plans
- ensure restaurant budget is met
- manage cash over/short and ensure team members follow cash management policies
- engage with Dunkin' Brands field operations team as appropriate
- recruit, hire, onboard and develop restaurant team members
- plan, monitor, appraise and review employee performance
- coach restaurant team members to drive sales, improve profitability and guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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