Restaurant Manager

Balch Springs, TX, USA|Onsite

Job Overview

Compensation

Salary

Range $44,700.00 - $63,100.00

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development programs

employee recognition programs

Job Description

Hero is a vibrant modern sports bar and restaurant located in Victory Park, right next to the iconic American Airlines Center. Known for its massive 24,000 square feet of space, Hero combines a vintage flair with a dynamic atmosphere suitable for both athletes and fans. The establishment boasts six full-service bars, a towering 24-foot HD screen, exciting arcade games, and a fully private upstairs lounge — making it a premier destination for social gatherings, sports viewings, and celebrations. Hero places a strong emphasis on community, friendly competition, and genuine connections, creating a lively and inviting environment where guests can enjoy... Show More

Job Requirements

Must be able to stand and walk for extended periods
Frequently required to lift and carry up to 25-30 lbs
Occasionally required to lift and carry up to 50 lbs with assistance
Comfortable bending, reaching, and working in fast-paced, high-energy environments
Ability to move quickly and safely through crowded spaces
Must be able to work in indoor and outdoor environments with varying temperatures
Maintain visual and auditory awareness to ensure safety and quality
Occasionally required to lift up to 150 lbs with equipment like a dolly
Occasionally required to speak in front of large groups
May be required to work days, nights, weekends, and holidays and adjust to schedule changes based on business needs

Job Qualifications

Experience in restaurant or hospitality management
Strong leadership and team-building skills
Excellent communication and interpersonal abilities
Knowledge of food safety and allergy protocols
Ability to work in a fast-paced environment
Familiarity with scheduling and communication tools like 7Shifts and 1Huddle
Proven track record of improving guest experience and operational efficiency
Comfortable with public speaking and training teams

Job Duties

Build and maintain a strong, stable team through intentional staffing, rankings, and one-on-ones
Develop team members through individualized growth plans and ongoing coaching
Lead quarterly trainer meetings to align on standards and guest-focused behaviors
Ensure all staff are fully trained and supported using 1Huddle and clear communication in 7Shifts
Uphold product and service quality through disciplined staffing pars and schedule planning
Protect timing, pacing, section flow, and order accuracy to deliver a consistent guest experience
Lead continued training on menu knowledge, allergy protocols, and storytelling that elevates the guest connection
Complete the Captain’s Checklist daily to ensure readiness, consistency, and operational clarity
Meet weekly with GMs to review guest feedback, identify service trends, and target improvements
Make labor and staffing decisions that balance efficiency with a guest-first approach
Post clear daily notes outlining shift takeaways, priorities, and next steps that drive performance
Communicate operational changes proactively to protect execution, accuracy, and profitability

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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