Restaurant Manager

Hero is a vibrant modern sports bar and restaurant located in Victory Park, right next to the iconic American Airlines Center. Known for its massive 24,000 square feet of space, Hero combines a vintage flair with a dynamic atmosphere suitable for both athletes and fans. The establishment boasts six full-service bars, a towering 24-foot HD screen, exciting arcade games, and a fully private upstairs lounge — making it a premier destination for social gatherings, sports viewings, and celebrations. Hero places a strong emphasis on community, friendly competition, and genuine connections, creating a lively and inviting environment where guests can enjoy quality food and drinks in the company of friends.

At Hero, the culture revolves around teamwork, energetic service, and a dedication to guest satisfaction. The company values high-energy individuals who thrive in fast-paced settings and are eager to grow and develop their skills within a team-centric and guest-focused environment. Working at Hero means becoming part of a family that prioritizes both employee well-being and memorable guest experiences. The establishment fosters professional growth through structured training programs, personalized coaching, and opportunities for advancement in the hospitality industry.

The Restaurant Service Manager role at Hero is a pivotal leadership position that combines staff management, operational excellence, and customer service expertise. This full-time position demands a hands-on manager who will build and maintain a strong and stable team through intentional staffing, rankings, and individualized growth plans. The manager will lead regular trainer meetings to uphold company standards and ensure every team member is fully equipped with the necessary knowledge and tools, including training on food safety, allergy protocols, and menu storytelling.

This role requires an individual who can expertly manage the flow and quality of service, safeguarding timing, pacing, section flow, and order accuracy to deliver a consistently excellent guest experience. The Restaurant Service Manager will also be responsible for daily operational readiness through checklists that ensure clarity and consistency. They will collaborate closely with General Managers to analyze guest feedback, identify service trends, and implement improvements to optimize service and operational performance. Labor and staffing decisions will strike a balance between efficiency and a guest-first mindset, with clear communication about operational changes to protect execution and profitability.

The position also entails physical demands such as standing and walking for extended periods, lifting and carrying weights up to 30 pounds regularly, and occasionally up to 150 pounds with assistance. Candidates must be comfortable working in fast-paced, high-energy environments, adept at navigating crowded spaces safely, and flexible to work various schedules, including days, nights, weekends, and holidays. Speaking confidently in front of groups and adapting to dynamic environments are also key aspects of this exciting managerial role at Hero.