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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,200.00 - $56,800.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Dunkin' is a renowned global brand and leading restaurant chain that specializes in serving high-quality coffee, baked goods, and breakfast items. Established with a mission to deliver exceptional customer experiences consistently, Dunkin' prides itself on operational excellence and serving millions of guests across its franchise locations worldwide. As a franchise brand, Dunkin' offers standardized processes, products, and strong support systems for franchisees to uphold the brand's reputation and deliver a great guest experience in every location.
At the heart of each Dunkin' restaurant’s success is the Restaurant Manager. This pivotal role is responsible for providing strong and positive lead... Show More
At the heart of each Dunkin' restaurant’s success is the Restaurant Manager. This pivotal role is responsible for providing strong and positive lead... Show More
Job Requirements
- Basic computer skills
- fluent in spoken and written English
- basic math and financial management knowledge
- previous leadership experience in retail, restaurant, or hospitality
- ability to train and develop a team
- strong communication skills
- willingness to learn and embrace change
- ability to manage time effectively
- ability to work well with others in a fast-paced environment
Job Qualifications
- Previous leadership experience in retail, restaurant, or hospitality
- basic computer skills
- fluent in spoken and written English
- basic math and financial management knowledge
- college degree preferred
- strong analytical skills and business acumen
- excellent communication skills
- ability to train and develop a team
- guest focused mindset
- problem-solving skills
- ability to motivate others
- willingness to learn and embrace change
Job Duties
- Perform all responsibilities of restaurant team members
- lead team meetings
- deliver training to restaurant team members
- ensure brand standards, recipes, and systems are executed
- create and maintain a guest focused culture in the restaurant
- review guest feedback results and implement action plans to drive improvement
- communicate restaurant priorities, goals, and results to restaurant team members
- execute new product roll-outs including training, marketing, and sampling
- maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
- control costs to help maximize profitability
- complete inventory on a periodic basis as determined by Franchisee
- complete weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
- complete DCP and other vendor orders
- conduct self-assessments and corresponding action plans
- ensure restaurant budget is met as determined by Franchisee
- manage cash over/short in restaurant and ensure team members follow franchisee's cash management policies
- engage with Dunkin' Brands Field Operations team as appropriate
- recruit, hire, onboard, and develop restaurant team members
- plan, monitor, appraise, and review employee performance
- coach restaurant team members to drive sales, improve profitability and guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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