Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,200.00 - $56,800.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Dunkin' is a renowned global brand and leading restaurant chain that specializes in serving high-quality coffee, baked goods, and breakfast items. Established with a mission to deliver exceptional customer experiences consistently, Dunkin' prides itself on operational excellence and serving millions of guests across its franchise locations worldwide. As a franchise brand, Dunkin' offers standardized processes, products, and strong support systems for franchisees to uphold the brand's reputation and deliver a great guest experience in every location.
At the heart of each Dunkin' restaurant’s success is the Restaurant Manager. This pivotal role is responsible for providing strong and positive leadership to the restaurant team, ensuring that every guest enjoys a friendly and memorable experience. The Restaurant Manager leads the team to operational excellence aligned with Dunkin' standards and franchisee policies while maintaining full compliance with all applicable laws and regulations. This role is essential for driving profitable top-line sales by optimizing the restaurant’s performance, delivering exceptional team training, and fostering a strong guest-focused culture.
The Restaurant Manager oversees the entire operation of the restaurant, ensuring that brand standards, recipes, and systems are perfectly executed every single day. They work closely with their team by conducting regular meetings, delivering training sessions to enhance skills, and motivating staff to contribute their best to the restaurant's success. Guest satisfaction is a key priority, with the manager reviewing feedback and implementing action plans to continuously improve the guest experience.
Managing operational tasks such as inventory control, labor scheduling, vendor orders, and cash management is a critical aspect of the Restaurant Manager’s duties. By controlling costs and maximizing profitability, the manager ensures the restaurant meets its budget and business goals. The Restaurant Manager also maintains a safe and healthy work environment by enforcing safety, food safety, and sanitation requirements.
On the human resources side, the manager recruits, hires, onboards, and develops restaurant team members, helping them grow professionally and perform at their best. Regular employee appraisals, coaching, and performance reviews are conducted to foster continuous development and strengthen team engagement. Strong analytical skills, business acumen, and an ability to work well in a fast-paced team environment are important traits for success in this role.
The role demands excellent communication skills, problem-solving capabilities, and a guest-centered mindset. The ideal candidate demonstrates honesty, punctuality, and a positive attitude while being willing to embrace change and drive sales and profitability improvements. Basic computer skills and financial management knowledge are necessary, and a college degree is preferred. Previous leadership experience in retail, restaurant, or hospitality settings is highly valued.
Working conditions include standing for extended periods, performing repetitive motions, lifting packages as applicable, and working within a confined space. Using headsets may be part of the routine. Overall, the restaurant manager plays a crucial role in upholding Dunkin's trusted brand reputation by leading a thriving restaurant team dedicated to delivering excellent guest experiences and financial success.
At the heart of each Dunkin' restaurant’s success is the Restaurant Manager. This pivotal role is responsible for providing strong and positive leadership to the restaurant team, ensuring that every guest enjoys a friendly and memorable experience. The Restaurant Manager leads the team to operational excellence aligned with Dunkin' standards and franchisee policies while maintaining full compliance with all applicable laws and regulations. This role is essential for driving profitable top-line sales by optimizing the restaurant’s performance, delivering exceptional team training, and fostering a strong guest-focused culture.
The Restaurant Manager oversees the entire operation of the restaurant, ensuring that brand standards, recipes, and systems are perfectly executed every single day. They work closely with their team by conducting regular meetings, delivering training sessions to enhance skills, and motivating staff to contribute their best to the restaurant's success. Guest satisfaction is a key priority, with the manager reviewing feedback and implementing action plans to continuously improve the guest experience.
Managing operational tasks such as inventory control, labor scheduling, vendor orders, and cash management is a critical aspect of the Restaurant Manager’s duties. By controlling costs and maximizing profitability, the manager ensures the restaurant meets its budget and business goals. The Restaurant Manager also maintains a safe and healthy work environment by enforcing safety, food safety, and sanitation requirements.
On the human resources side, the manager recruits, hires, onboards, and develops restaurant team members, helping them grow professionally and perform at their best. Regular employee appraisals, coaching, and performance reviews are conducted to foster continuous development and strengthen team engagement. Strong analytical skills, business acumen, and an ability to work well in a fast-paced team environment are important traits for success in this role.
The role demands excellent communication skills, problem-solving capabilities, and a guest-centered mindset. The ideal candidate demonstrates honesty, punctuality, and a positive attitude while being willing to embrace change and drive sales and profitability improvements. Basic computer skills and financial management knowledge are necessary, and a college degree is preferred. Previous leadership experience in retail, restaurant, or hospitality settings is highly valued.
Working conditions include standing for extended periods, performing repetitive motions, lifting packages as applicable, and working within a confined space. Using headsets may be part of the routine. Overall, the restaurant manager plays a crucial role in upholding Dunkin's trusted brand reputation by leading a thriving restaurant team dedicated to delivering excellent guest experiences and financial success.
Job Requirements
- Basic computer skills
- fluent in spoken and written English
- basic math and financial management knowledge
- previous leadership experience in retail, restaurant, or hospitality
- ability to train and develop a team
- strong communication skills
- willingness to learn and embrace change
- ability to manage time effectively
- ability to work well with others in a fast-paced environment
Job Qualifications
- Previous leadership experience in retail, restaurant, or hospitality
- basic computer skills
- fluent in spoken and written English
- basic math and financial management knowledge
- college degree preferred
- strong analytical skills and business acumen
- excellent communication skills
- ability to train and develop a team
- guest focused mindset
- problem-solving skills
- ability to motivate others
- willingness to learn and embrace change
Job Duties
- Perform all responsibilities of restaurant team members
- lead team meetings
- deliver training to restaurant team members
- ensure brand standards, recipes, and systems are executed
- create and maintain a guest focused culture in the restaurant
- review guest feedback results and implement action plans to drive improvement
- communicate restaurant priorities, goals, and results to restaurant team members
- execute new product roll-outs including training, marketing, and sampling
- maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
- control costs to help maximize profitability
- complete inventory on a periodic basis as determined by Franchisee
- complete weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
- complete DCP and other vendor orders
- conduct self-assessments and corresponding action plans
- ensure restaurant budget is met as determined by Franchisee
- manage cash over/short in restaurant and ensure team members follow franchisee's cash management policies
- engage with Dunkin' Brands Field Operations team as appropriate
- recruit, hire, onboard, and develop restaurant team members
- plan, monitor, appraise, and review employee performance
- coach restaurant team members to drive sales, improve profitability and guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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