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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Church's Chicken is a respected name in the quick service restaurant industry, renowned for serving delicious, real comfort food that brings joy to its guests. Established over 60 years ago, Church's Chicken is a company committed to not only delivering a superior dining experience but also providing a positive work environment where hardworking individuals can flourish and build rewarding careers. With a strong focus on quality, value, and exceptional customer service, Church's Chicken has grown into a beloved brand that values community, teamwork, and inclusivity. The company proudly upholds equal employment opportunities and embraces diversity in its workforce, ensuring hiring... Show More
Job Requirements
- High school diploma or GED required
- must have one years of supervisory experience working in the restaurant industry
- successfully complete all training and make a passing score on all applicable tests
Job Qualifications
- Must have a valid driver’s license and proof of valid insurance
- must be able to work a minimum of 50 - 55 hours per week
- must be available to work a flexible shift including weekends
- knowledge of all restaurant policies, practices and operational and human resources procedures
- knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
- excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally
- basic computer skills
- knowledge of profit and loss statements
- ability to implement policies and procedures
- skilled in developing employees by coaching, counseling, and building strong work habits
- continuously working to improve customer satisfaction
- knowledge of recruiting and interviewing potential team members
- ability to supervise others
- manage conflict resolution
- create and maintain a positive work environment
Job Duties
- Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service
- builds team understanding and commitment to guest service standards
- communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities
- assists and resolves all guest complaints in-person or by phone
- ensures all incoming calls are handled in a prompt, courteous, and professional manner
- directs and conducts regular training with team members
- provides regular feedback to all team members and identifies areas for improvement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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