Job Overview
Employment Type
Full-time
Compensation
Salary
Range $41,400.00 - $58,400.00
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Paid Time Off
Restaurant Discounts
training programs
Career Development
performance bonuses
Employee assistance program
Job Description
Twin Peaks is a renowned restaurant and bar chain known for its unique combination of a sports lodge environment with a menu featuring classic American dishes and beverage selections. The brand prides itself on delivering a distinctive guest experience characterized by warm hospitality, a relaxed yet vibrant atmosphere, and top-quality food and beverage offerings. Each Twin Peaks location emphasizes creating an inviting ambiance that combines comfort with a spirited social setting, attracting a diverse range of guests who value both great service and a memorable dining atmosphere. The company is committed to maintaining high standards in all areas, including food quality, customer service, cleanliness, and compliance with legal regulations such as responsible alcohol service and employment practices. They invest in local marketing initiatives to engage the community and grow their customer base while also focusing on effective recruitment and staff development to uphold their brand promise.
The Restaurant Manager role at Twin Peaks is pivotal in ensuring the smooth operation and profitability of the store while delivering exceptional guest experience. This full-time position requires a hands-on leader who will oversee all aspects of the restaurant’s daily operations, from directing the work of store employees to sustaining the highest standards in food safety, sanitation, and hospitality. The Manager will be responsible for implementing the Twin Peaks guidelines including the casting and motivating of Twin Peaks Girls to provide hospitality that aligns with the brand’s service standards. The role demands active management of costs, managing cash handling procedures, and ensuring adherence to employment policies and incident documentation.
In addition to leading and coaching the team, the Manager plays a crucial role in local store marketing and recruiting efforts to build a strong, capable staff. The role requires managing inventory control, maintaining organized training programs, and executing performance-based scheduling to optimize labor and operational costs. The Manager sets the daily example by dressing and acting professionally to inspire staff to meet and exceed the company’s standards. They must be adept at handling complex situations such as discrimination or harassment claims promptly and fairly while fostering a positive, respectful work environment. Physical demands such as standing for extended periods, lifting, and working in varied environments including kitchen and dining areas are part of the daily routine.
This position requires leadership experience in high-volume restaurant and bar settings, with strong communication skills in English and preferably Spanish. The successful candidate will have completed the Twin Peaks manager training program and hold all certifications required by local laws regarding food and alcohol service. Working at Twin Peaks offers the opportunity to be part of a brand that values integrity, quality service, and a dynamic workplace culture, making this Manager role ideal for a motivated individual looking to advance their career in the hospitality industry while contributing to a thriving team environment.
The Restaurant Manager role at Twin Peaks is pivotal in ensuring the smooth operation and profitability of the store while delivering exceptional guest experience. This full-time position requires a hands-on leader who will oversee all aspects of the restaurant’s daily operations, from directing the work of store employees to sustaining the highest standards in food safety, sanitation, and hospitality. The Manager will be responsible for implementing the Twin Peaks guidelines including the casting and motivating of Twin Peaks Girls to provide hospitality that aligns with the brand’s service standards. The role demands active management of costs, managing cash handling procedures, and ensuring adherence to employment policies and incident documentation.
In addition to leading and coaching the team, the Manager plays a crucial role in local store marketing and recruiting efforts to build a strong, capable staff. The role requires managing inventory control, maintaining organized training programs, and executing performance-based scheduling to optimize labor and operational costs. The Manager sets the daily example by dressing and acting professionally to inspire staff to meet and exceed the company’s standards. They must be adept at handling complex situations such as discrimination or harassment claims promptly and fairly while fostering a positive, respectful work environment. Physical demands such as standing for extended periods, lifting, and working in varied environments including kitchen and dining areas are part of the daily routine.
This position requires leadership experience in high-volume restaurant and bar settings, with strong communication skills in English and preferably Spanish. The successful candidate will have completed the Twin Peaks manager training program and hold all certifications required by local laws regarding food and alcohol service. Working at Twin Peaks offers the opportunity to be part of a brand that values integrity, quality service, and a dynamic workplace culture, making this Manager role ideal for a motivated individual looking to advance their career in the hospitality industry while contributing to a thriving team environment.
Job Requirements
- Must have leadership experience in high-volume restaurants and/or bars
- ability to effectively communicate in English
- Spanish communication skills are extremely helpful
- ability to apply common sense and understanding to carry out simple and multi-step instructions
- ability to deal with standardized situations and quickly changing situations with many variables
- ability to mathematically compute proper change, accurately perform employee checkouts, and compute bank deposits
- must attend orientation and agree to policies and procedures
- must successfully complete Twin Peaks manager training program
- must complete required training in compliance with local and state regulations such as food and/or alcohol service certifications
Job Qualifications
- Leadership experience in high-volume restaurants and/or bars
- ability to effectively communicate in English
- Spanish communication skills are helpful
- ability to apply common sense and understanding to carry out instructions
- ability to deal with standardized and changing situations
- ability to mathematically compute change, employee checkouts, and bank deposits
- completion of Twin Peaks manager training program
- compliance with local and state food and/or alcohol service certifications
Job Duties
- Follow proper Twin Peaks Girl Audition Guidelines
- uphold standards of cleanliness per Health Code and periodic Quality Assurance Checks
- ensure that alcohol is always served responsibly and in accordance with the law
- drive sales by working with all team members to execute excellent operations, local store marketing, and recruiting efforts
- hold kitchen staff accountable to standards, safety, and sanitation guidelines
- responsibly handle cash including assigning drawers, computing employee checkouts, and bank deposits
- respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy
- maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance
- effectively coach and counsel
- effectively teach, motivate, and coach all team members including the kitchen crew and Twin Peaks Girls
- proactively recruit and cast Twin Peaks Girls that meet or exceed the requirements in the Audition Guidelines
- ensure that Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table
- hold team members accountable to standards and correct standards not met including Image & Costume Guidelines
- maintain organized and updated training schedules, programs and materials for new employees
- effectively execute training and development programs including personal development
- consistently manage the execution of Performance Based Scheduling
- practice sound inventory control
- dress and act professionally each day to set a good example for all employees
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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