Restaurant Manager

New Britain, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Paid holidays

flexible schedule

Job Description

Dunkin' is a renowned global restaurant brand, widely recognized for its coffee, baked goods, and other quick-service offerings. Established with a commitment to quality and customer satisfaction, Dunkin' has built a loyal customer base and a strong presence within the fast-casual restaurant industry. The company operates on a franchise model, emphasizing operational excellence, brand consistency, and an outstanding guest experience. Known for its vibrant culture and innovative menu items, Dunkin' offers a dynamic work environment where every team member contributes to the brand's success. The restaurant embraces diversity, teamwork, and growth opportunities, making it an attractive employer for professionals seeking long-term career development within the hospitality sector.

The role of a Restaurant Manager at Dunkin' is crucial to maintaining high standards of service and operational efficiency. This position involves overseeing the day-to-day operations of a single restaurant location, ensuring alignment with Dunkin' standards, franchise policies, and all regulatory requirements. The Restaurant Manager provides strong and positive leadership to the team, fostering a guest-focused environment that encourages friendly interactions and superior service. They are responsible for driving profitable top-line sales by implementing effective strategies and motivating staff to exceed performance goals. Additionally, the Restaurant Manager plays a vital role in staff development by recruiting, hiring, training, and coaching team members to maximize their potential and enhance overall productivity. Emphasizing safety, sanitation, and compliance, this role demands attentiveness to detail and a proactive approach to resolving operational challenges. This leadership position requires balancing multiple responsibilities—from managing inventory and labor schedules to handling financial aspects such as budgeting and cash management. The Restaurant Manager serves as a key liaison with Dunkin' Brands Field Operations team, ensuring alignment with corporate initiatives and continuous improvement. This role offers a rewarding career path for individuals who possess strong organizational and interpersonal skills and a passion for delivering outstanding customer experiences in a fast-paced restaurant environment.

Job Requirements

Basic computer skills
Fluent in spoken and written English
Basic math and financial management
Previous leadership experience in retail, restaurant or hospitality
College degree preferred

Job Qualifications

Fluent in spoken and written English
Basic math and financial management
Previous leadership experience in retail, restaurant or hospitality
College degree preferred
Basic computer skills

Job Duties

Able to perform all responsibilities of restaurant team members
Lead team meetings
Deliver training to restaurant team members
Ensure brand standards, recipes and systems are executed
Create and maintain a guest focused culture in the restaurant
Review guest feedback results and implement action plans to drive improvement
Communicate restaurant priorities, goals and results to restaurant team members
Execute new product roll-outs including training, marketing and sampling
Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
Control costs to help maximize profitability
Completion of inventory on a periodic basis as determined by Franchisee
Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
Completion of DCP and other vendor orders
Conduct self-assessments and corresponding action plans
Ensure restaurant budget is met as determined by Franchisee
Manage cash over/short in restaurant and ensure team members are following franchisee's cash management policies
Engage with Dunkin' Brands Field Operations team as appropriate
Recruit, hire, onboard and develop restaurant team members
Plan, monitor, appraise and review employee performance
Coach restaurant team members to drive sales, improve profitability and guest satisfaction