Restaurant Manager

Framingham, MA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $22.00 - $23.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Initial hiring pay range (based on location, experience, etc.): $22-$23/hour

Medical, Dental, Vision & Pharmacy Benefits

dependent care & healthcare flexible spending accounts

company-provided life and disability insurance

Hospital Indemnity, Accident and Critical Illness

401(k) With Employer Match (age 21 & older)

Access to financial advisors for budget and retirement planning

one pass gym membership program

Tuition Reimbursement

Crewmember Assistance Program

Pet insurance

Perks & Rewards for Restaurant Managers:

Weekly Pay!*

Competitive pay + monthly bonus

Paid Time Off & Sick time

8 paid Holidays a year**

Early closure for company events

Casual Work Attire

Perkspot Employee Discount Programs

Job Description

Raising Cane's Chicken Fingers is a renowned fast-casual restaurant chain celebrated for its dedication to serving the best tasting and most craveable chicken finger meals. Founded with a passion for quality and simplicity, the company’s ONE LOVE® is its signature chicken finger meals, which have earned it a loyal customer base and a unique standing in the highly competitive restaurant industry. Raising Cane's places a strong emphasis on quality food, outstanding customer service, and a supportive company culture that embraces crew members and communities alike. With a Restaurant Support Office (RSO) that values each employee's contribution, this rapidly growing company is committed to maintaining a family-oriented atmosphere while focusing on its core principles. The company is focused on expansion and is on a determined path to becoming one of the top 10 restaurant companies in the United States, indicative of its ambitious growth prospects and commitment to excellence.

The role of Restaurant Manager at Raising Cane's is a critical leadership position where one supports the Restaurant Leader in the day-to-day operations and ensures adherence to Raising Cane's high standards and culture. This role is fundamentally about maintaining operational excellence across various restaurant zones during shifts and managing shift activities with a clear focus on team leadership and exemplary customer service. The restaurant environment is fast-paced and physically demanding, requiring the manager to engage in tasks such as walking, standing, lifting, bending, and working in both indoor and outdoor settings. The manager will also be responsible for managing cash handling and ensuring accountability while enforcing company policies and safety standards.

Restaurant Managers act as the manager on duty, carrying the authority for opening and closing the restaurant. They have a dynamic role involving direct supervision of crewmembers, solving operational challenges, and supporting the overall customer experience. Additionally, the role involves maintaining the cleanliness and good working condition of the facility, managing employee functions like discounts or promotions, and using various tools and systems to document shift activities and ensure smooth restaurant operations. This position is suitable for highly energetic individuals who are detail-oriented, organized, and capable of managing multiple priorities in a dynamic environment.

Raising Cane’s offers a competitive hourly pay starting between $22 and $23, supplemented by a monthly bonus. Full-time Restaurant Managers benefit from a comprehensive package that includes medical, dental, vision, and pharmacy coverage, flexible spending accounts for dependent care and healthcare, company-provided life and disability insurance, and additional financial planning resources. The benefits package also includes hospital indemnity, accident and critical illness insurance, and a 401(k) plan with employer match for eligible employees. Furthermore, employees enjoy perks such as weekly pay, paid time off, sick time, paid holidays, early closure for company events, casual work attire, tuition reimbursement, employee discounts, and access to wellness programs. This role offers a rewarding career opportunity within a vibrant, growth-focused company that values its people and culture. Joining Raising Cane’s means becoming part of a pioneering team dedicated to raising the bar in the fast-casual dining experience.

Job Requirements

Must be 18 years of age or older
High school diploma or equivalent preferred
1+ years of restaurant or retail management experience
Must complete all required Raising Cane's company training programs
Able to work a variety of shifts including days, evenings and weekends
Proficient in technology systems including Microsoft Office
Knowledge and skills in staffing, scheduling, people and cost management
Able to recognize problems, set goals, execute and convert plans into action
Self-driven, flexible, and highly energetic with strong written and verbal communication skills
Detail-oriented, organized and able to manage multiple priorities
Able to work effectively and efficiently both independently and collaboratively

Job Qualifications

Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
Self-driven, flexible, and highly energetic with strong written and verbal communication skills
Able to work effectively and efficiently both independently and collaboratively
Able to recognize problems, set goals, execute and convert plans into action to solve problems
Knowledge and skills in staffing, scheduling, people and cost management
Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
Must complete all required Raising Cane’s company training programs
1+ years of restaurant or retail management experience
Must be 18 years of age or older

Job Duties

The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in shift management responsibilities of restaurant operations
The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers
It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job
Ensures operations meet Raising Cane’s standards in all restaurant zones during a shift
Acts as manager on duty and opens and closes the restaurant
Manages cash handling and ensures accountability
General to the role:
Enforces Raising Cane’s policies and standards
Executes shift management meeting Raising Cane’s operations and safety standards
Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
Directs crewmembers during a shift
Provides exemplary customer service
Utilizes reward and recognition program for the crewmembers in the restaurant
Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
Ensures cleanliness of the restaurant and ensures the facility is in good working order
Completes other duties as assigned