Restaurant Manager

Horizon City, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $40,800.00 - $57,600.00

Work Schedule

Rotating Shifts

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

training programs

performance bonuses

Job Description

Twin Peaks is a distinguished restaurant and sports lodge chain known for its unique blend of Southern hospitality, excellent food, and vibrant atmosphere that captivates guests across the nation. Renowned for offering a memorable dining experience, Twin Peaks combines a rustic yet stylish lodge design, top-notch service, and a wide selection of craft beers and beverages. As a popular destination for dining and entertainment, Twin Peaks has cultivated a loyal customer base by maintaining high standards in food quality, hospitality, and overall ambiance. The establishment promotes a culture of fun, respect, and teamwork, making it a sought-after employer in the restaurant industry. The company continues to expand, requiring skilled and motivated individuals ready to uphold its brand excellence and operational standards.

The role of the Manager at Twin Peaks is pivotal in ensuring that every guest receives best-in-class service, hospitality, food, and beverage that meet the company's high standards. This is a leadership position responsible for directing the work of store employees to maintain a profitable and smoothly operating store environment. The Manager plays a crucial role in enforcing policies related to employment, incident documentation, and compliance with health and safety regulations. In addition, the position requires driving sales through local store marketing efforts, recruitment of team members who embody Twin Peaks' values, and ensuring that operational standards are consistently met. The Manager will also act as a mentor and coach, guiding both kitchen and floor staff to perform at their best while adhering to quality, safety, and sanitation standards. This role demands strong leadership skills, excellent communication, and the ability to manage multiple operational facets including cash handling, inventory control, and performance-based scheduling. Overall, the Manager is essential to maintaining the dynamic and welcoming environment Twin Peaks is known for, while also ensuring compliance and operational excellence in a high-volume, often fast-paced setting.

Job Requirements

Leadership experience in high-volume restaurants and/or bars
ability to communicate effectively in English
ability to apply common sense and follow instructions
mathematical skills for cash handling and checkouts
completion of required orientation and policies agreement
successful completion of Twin Peaks manager training program
attendance and completion of additional required training including food and alcohol service certifications
physical ability to stand, walk, handle objects, and occasionally lift up to 40 pounds
capability to work in environments with exposure to kitchen fumes, humid conditions, loud noise, and smoke
commitment to maintain professional appearance and behavior
ability to coach and manage team members
adherence to company policies on harassment, discrimination, and drug and alcohol use

Job Qualifications

Leadership experience in high-volume restaurants or bars
ability to effectively communicate in English
Spanish communication skills helpful
ability to apply common sense and understanding to carry out instructions
ability to mathematically compute change and settle checks
ability to attend and complete orientation and training programs
completion of Twin Peaks manager training program
ability to handle multiple variables and quickly changing situations
knowledge of food and alcohol service certifications as required by local and state regulations

Job Duties

Follow proper Twin Peaks Girl audition guidelines
uphold standards of cleanliness per health code and periodic quality assurance checks
ensure alcohol is served responsibly and according to law
drive sales by working with team members to execute excellent operations, local store marketing, and recruiting efforts
hold kitchen staff accountable to standards, safety, and sanitation guidelines
responsibly handle cash including assigning drawers, computing employee checkouts, and bank deposits
handle all issues of alleged discrimination or harassment in accordance with policy
maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance
effectively coach and counsel team members
teach, motivate, and coach all team members including kitchen crew and Twin Peaks Girls
proactively recruit and cast Twin Peaks Girls meeting audition guidelines
ensure Steps of Service and P.E.A.K.S. service are followed at all times
hold team members accountable to standards including image and costume guidelines
maintain organized and updated training schedules and materials for new employees
execute training and development programs including personal development
consistently manage performance-based scheduling
practice sound inventory control
dress and act professionally to set a good example