Chili's logo

Restaurant Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $42,900.00 - $60,500.00
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Work Schedule

Rotating Shifts
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development assistance
performance bonuses

Job Description

Chili's is a renowned casual dining restaurant chain that originated in Dallas, Texas in 1975. Known for its iconic Big Mouth burgers, house-smoked ribs, flavorful fajitas, and hand-shaken margaritas, Chili's has long established itself as a favorite destination for guests seeking a relaxed but vibrant dining experience. The brand is deeply committed to hospitality, service excellence, and community involvement, creating a warm and welcoming atmosphere for both guests and team members alike. With decades of experience in the industry, Chili's prides itself not only on its quality food and beverages but also on its vibrant culture that encourages fun and teamwork while striving for outstanding business results.

As a Chili's Manager, you become a central figure in delivering this unique guest experience. The role of a Manager at Chili's is dynamic and multifaceted, involving leadership, operational oversight, and fostering a positive environment that motivates employees and satisfies guest expectations consistently. This is a people-centric role where passion for hospitality shines through the ability to connect with team members and guests on a meaningful level. Chili's Managers are celebrated for their willingness to go above and beyond, driving business success while cultivating an upbeat and energetic workplace. The management team plays a critical role in implementing operational standards, leading teams through fast-paced shifts, overseeing the quality of food and service, and managing the restaurant's financial performance efficiently. A successful Manager embraces Chili's culture and core beliefs such as accountability, food perfection, and prioritizing every guest.

The Manager position requires someone who is a dependable team player with exceptional multitasking skills and the capacity to thrive in a fast-paced, high-energy environment. As a leader, you are expected to role model excellence, hold team members accountable, identify root causes of operational issues while demonstrating vulnerability and transparency, and foster open communication throughout the team. Hiring, training, developing, and retaining employees to fill larger roles is also an essential responsibility, ensuring continuous growth within the team. Managers drive guest engagement not only inside the four walls of the restaurant but also by building relationships within the local community, aligning with Chili's mission to give back and uphold its legacy of service. This role requires an individual who leads both with heart and mind, championing change, and restaurant initiatives while consistently focusing on business objectives and cost control. The position demands an understanding of safe food handling procedures, commitment to operational systems like the Manager Timeline and Line Checks, and a genuine enthusiasm for promoting Chili's core values, making it an exciting and rewarding career opportunity in the hospitality industry. Employment type is typically full-time, with compensation reflective of the responsibilities involved, fostering long-term career growth.

Job Requirements

  • Minimum high school diploma or equivalent
  • 2+ years of experience in restaurant or hospitality management
  • Strong leadership and team management skills
  • Excellent communication abilities
  • Ability to work flexible hours including nights and weekends
  • Skilled in conflict resolution and problem-solving
  • Demonstrated ability to maintain operational standards and quality control

Job Qualifications

  • Minimum high school diploma or equivalent
  • Proven leadership experience in restaurant or hospitality management
  • Strong communication and interpersonal skills
  • Ability to motivate and develop team members
  • Experience with operational and financial management
  • Knowledge of food safety and handling procedures
  • Ability to work in a fast-paced environment and multitask effectively

Job Duties

  • Ensure a great Guest experience
  • Role model and hold Team Members accountable to operational and quality standards
  • Identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
  • Foster open communication between Team Members and Management
  • Influence Team Member behaviors by championing change and restaurant initiatives
  • Lead with heart and mind
  • Drive business results by utilizing Chili's systems to effectively control costs
  • Follow operational systems such as Manager Timeline and performing quality Line Checks
  • Hire, train, retain, and develop Team Members to take on larger roles
  • Drive Guest engagement within the restaurant and develop relationships within the community
  • Understand and practice safe food handling procedures
  • Communicate and embody Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant

Job Criteria

Experience

Mid Level (3-7 years)


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