Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Dunkin' is a globally recognized brand known for its rich history and commitment to delivering quality baked goods and coffee beverages to millions of customers each day. Established in 1950 by Bill Rosenberg in Quincy, Massachusetts, Dunkin' has grown to become the world's leading baked goods and coffee chain, boasting a vast menu that includes 52 varieties of donuts, numerous coffee beverages, bagels, breakfast sandwiches, and other delicious baked goods. Through its extensive network of franchises initiated in 1955, Dunkin' has established itself as a staple destination for customers seeking quick, satisfying, and quality food and beverage options. With a dedication to operational excellence and maintaining brand standards, Dunkin' continues to expand its reach while fostering a familiar, welcoming environment for its guests worldwide.
The role of Restaurant Manager at Dunkin' plays a pivotal part in sustaining the brand's reputation and ensuring each restaurant operates seamlessly and profitably. This full-time position entails providing strong, positive leadership to guide the restaurant team in delivering exceptional guest experiences that align with Dunkin's standards and franchise policies. The Restaurant Manager is responsible for overseeing the entire operation of the restaurant, adhering to all applicable laws and regulations, and executing brand standards, recipes, and systems consistently. Key responsibilities include leading team meetings, conducting training, and ensuring that a strong, guest-focused culture is maintained throughout the restaurant.
A primary focus of this role is operational excellence, which involves controlling costs, managing cash handling procedures, maintaining safety and sanitation standards, and completing inventory and labor scheduling tasks efficiently. The manager also reviews guest feedback and implements actionable plans to enhance customer satisfaction and drive sales growth. Additionally, the position requires effective communication of restaurant priorities, goals, and results to the team, facilitating coordination and motivation.
Management duties within the restaurant include recruiting, hiring, onboarding, and developing team members while conducting regular performance appraisals and coaching. This guidance supports employee growth and enhances team performance to maximize profitability and guest satisfaction. The Restaurant Manager is also responsible for executing new product rollouts, including associated training, marketing, and sampling, helping the restaurant stay current and competitive in the marketplace.
To succeed in this role, candidates should have basic computer skills, proficiency in spoken and written English, and foundational math and financial management knowledge. Previous leadership experience in retail, restaurant, or hospitality settings is highly valued, and a college degree is preferred. The position demands a dynamic individual capable of creating a secure, healthy, and efficient workplace environment. Joining Dunkin' as a Restaurant Manager offers the unique opportunity to be part of a globally esteemed brand dedicated to excellence, innovation, and superior customer service.
The role of Restaurant Manager at Dunkin' plays a pivotal part in sustaining the brand's reputation and ensuring each restaurant operates seamlessly and profitably. This full-time position entails providing strong, positive leadership to guide the restaurant team in delivering exceptional guest experiences that align with Dunkin's standards and franchise policies. The Restaurant Manager is responsible for overseeing the entire operation of the restaurant, adhering to all applicable laws and regulations, and executing brand standards, recipes, and systems consistently. Key responsibilities include leading team meetings, conducting training, and ensuring that a strong, guest-focused culture is maintained throughout the restaurant.
A primary focus of this role is operational excellence, which involves controlling costs, managing cash handling procedures, maintaining safety and sanitation standards, and completing inventory and labor scheduling tasks efficiently. The manager also reviews guest feedback and implements actionable plans to enhance customer satisfaction and drive sales growth. Additionally, the position requires effective communication of restaurant priorities, goals, and results to the team, facilitating coordination and motivation.
Management duties within the restaurant include recruiting, hiring, onboarding, and developing team members while conducting regular performance appraisals and coaching. This guidance supports employee growth and enhances team performance to maximize profitability and guest satisfaction. The Restaurant Manager is also responsible for executing new product rollouts, including associated training, marketing, and sampling, helping the restaurant stay current and competitive in the marketplace.
To succeed in this role, candidates should have basic computer skills, proficiency in spoken and written English, and foundational math and financial management knowledge. Previous leadership experience in retail, restaurant, or hospitality settings is highly valued, and a college degree is preferred. The position demands a dynamic individual capable of creating a secure, healthy, and efficient workplace environment. Joining Dunkin' as a Restaurant Manager offers the unique opportunity to be part of a globally esteemed brand dedicated to excellence, innovation, and superior customer service.
Job Requirements
- Basic computer skills
- fluent in spoken and written English
- basic math and financial management skills
- previous leadership experience in retail, restaurant or hospitality
- college degree preferred
Job Qualifications
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant or hospitality
Job Duties
- A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant
- They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws
- Able to perform all responsibilities of restaurant team members
- Lead team meetings
- Deliver training to restaurant team members
- Ensure Brand standards, recipes and systems are executed
- Create and maintain a guest focused culture in the restaurant
- Review guest feedback results and implement action plans to drive improvement
- Communicates restaurant priorities, goals and results to restaurant team members
- Execute new product roll-outs including training, marketing and sampling
- Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
- Control costs to help maximize profitability
- Completion of inventory on a periodic basis as determined by Franchisee
- Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
- Completion of DCP and other vendor orders
- Conduct self-assessments and corresponding action plans
- Ensure restaurant budget is met as determined by Franchisee
- Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
- Engages with Dunkin' Brands Field Operations team as appropriate
- Recruit, hire, onboard and develop restaurant team members
- Plan, monitor, appraise and review employee performance
- Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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