Restaurant Manager

Harlingen, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Job Description

Church's Chicken is a well-established quick service restaurant chain recognized for its delicious comfort food and commitment to delivering exceptional guest experiences. Founded over 60 years ago, Church's Chicken has grown into a beloved brand known not only for its quality menu offerings but also for providing valuable career opportunities in the fast-paced restaurant industry. The organization prides itself on fostering a supportive and engaging work environment where employees can develop their skills and advance professionally while contributing to a culture of excellence in customer service. As an equal employment opportunity employer, Church's Chicken is dedicated to inclusive hiring practices, ensuring a diverse workforce without discrimination on any legally protected basis including race, color, religion, sex, age, disability, and more.

The role of the General Manager at Church's Chicken is integral to the restaurant's success and guest satisfaction. Responsible for leading all business operations at one location, the General Manager (RGM) oversees key functional areas including sales, cost control, employee engagement, compliance, and customer service. This leadership position demands a commitment to providing superior dining experiences that are fast, friendly, accurate, and delivered within a clean and safe environment. The General Manager directly influences the restaurant atmosphere by fostering team collaboration, motivating staff, and ensuring standards for food quality and service are consistently met or exceeded. The RGM manages a team that often includes an Assistant Restaurant General Manager and/or Shift Leaders, tailoring leadership efforts according to restaurant size and sales volume.

This full-time role requires a proactive leader who is highly organized and capable of managing budgets, operations reporting, inventory, and maintenance activities with precision. The General Manager is expected to stay closely attuned to guest feedback, swiftly addressing concerns through a professional and respectful approach named the "listen, apologize, satisfy and thank" model. The position demands strong interpersonal skills and the ability to inspire employees while upholding all federal, state, and local regulations as well as company policies. Church's Chicken offers an exciting and dynamic work environment for candidates ready to take on responsibility and produce measurable results in a thriving hospitality setting. This career opportunity is ideal for individuals with restaurant supervisory experience eager to grow in leadership roles within a successful restaurant brand.

Job Requirements

High school diploma or GED required
Must have 1 years of supervisory experience working in the restaurant industry
Successfully complete all training and make a passing score on all applicable tests

Job Qualifications

Must have a valid driver’s license and proof of valid insurance
Must be able to work a minimum of 50 to 55 hours per week
Must be available to work a flexible shift including weekends
Knowledge of all restaurant policies, practices and operational and human resources procedures
Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
Excellent interpersonal skills and the ability to interact professionally with individuals at all levels internally and externally
Basic computer skills
Knowledge of profit and loss statements
Ability to implement policies and procedures
Skilled in developing employees by coaching, counseling, and building strong work habits
Knowledge of recruiting and interviewing potential team members
Ability to supervise others
Manage conflict resolution
Create and maintain a positive work environment

Job Duties

Create an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
Build team understanding and commitment to guest service standards
Communicate and follow up with guests to obtain feedback and identify service and food quality improvement opportunities
Assist and resolve all guest complaints in person or by phone using the "listen, apologize, satisfy and thank" model
Ensure all incoming calls are handled promptly, courteously, and professionally
Direct and conduct regular training with team members
Provide regular feedback to all team members and identify areas for improvement
Work with direct reports to cross train and assist in the development of new skills
Create a workplace where team members strive to do their best, are rewarded for performance, and have fun
Ensure compliance with federal, state and local laws, regulations, and ordinances
Maintain a clean and safe restaurant for guests and team members
Manage budgets and make adjustments as needed
Ensure compliance with labor laws
Understand, enforce and adhere to all company policies and procedures
Maintain restaurant inventory ensuring accessibility and organization
Oversee routine maintenance and repairs on all equipment
Prepare and analyze operation reports
Perform other duties as assigned