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Restaurant Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts

Job Description

Church's Chicken is a well-established quick-service restaurant renowned for delivering genuine comfort food that resonates with people and fosters a positive impact in local communities. For over six decades, Church's has cultivated a tradition of providing not just delicious meals but also an environment where employees have the opportunity to advance their careers and achieve personal growth by serving others. This company is dedicated to maintaining a workplace that embraces diversity, equity, and inclusion, ensuring a fair hiring process regardless of race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected characteristic.

The role of General Manager at Church's Chicken is a dynamic and pivotal position responsible for overseeing all aspects of one restaurant location's daily operations. This full-time role is designed for a leader passionate about delivering high-quality, value-driven dining experiences combined with friendly, quick, and precise service in a clean and secure setting. The General Manager spearheads efforts to exceed guest expectations by fostering an atmosphere of exceptional service and hospitality while also striving to meet sales targets and control expenses efficiently.

In this leadership role, the General Manager directs a team typically including an Assistant Restaurant General Manager and/or Shift Leaders, although team composition may vary based on the restaurant's size and geographic location. A key aspect of the position involves cultivating an engaged team culture where employees are motivated to excel, rewarded for their contributions, and encouraged to develop professionally. This holistic approach to leadership ensures that the restaurant functions optimally, not only in terms of operational excellence but also in creating a workplace that employees enjoy being part of.

The General Manager also has the crucial responsibility of upholding compliance with all federal, state, and local laws, regulations, and ordinances to maintain a safe environment for both guests and employees. They oversee restaurant inventory, equipment maintenance, and repairs, ensuring the establishment is well-organized and fully functional. Financial stewardship is another significant component, as the General Manager is tasked with managing budgets, analyzing operational reports, and making necessary adjustments to maximize profitability. This leadership role requires someone who can adeptly balance these financial responsibilities with the people-focused aspects of team development and guest satisfaction.

Church's Chicken offers a career that is not only fast-paced and fun but also rich with opportunities for advancement and personal growth. The company seeks candidates who demonstrate strong supervisory skills, business acumen, and a commitment to excellent customer service. If you are eager to lead a dedicated team in a vibrant restaurant environment that prides itself on quality, service, and community impact, then the General Manager position at Church's Chicken is an excellent fit.

Job Requirements

  • High school diploma or GED
  • Minimum 1 year supervisory experience in the restaurant industry
  • Successful completion of all training and passing scores on applicable tests

Job Qualifications

  • Valid driver’s license and proof of valid insurance
  • Ability to work 50-55 hours per week including weekends with flexible shifts
  • Knowledge of restaurant policies, practices, and operational and human resources procedures
  • Understanding of labor cost reporting, operating statements, and business-related reporting
  • Excellent interpersonal skills for professional interactions
  • Basic computer skills
  • Knowledge of profit and loss statements
  • Ability to implement policies and procedures
  • Skilled in employee development through coaching and counseling
  • Commitment to improving customer satisfaction
  • Knowledge of recruiting and interviewing
  • Proven ability to supervise others
  • Skilled in conflict resolution
  • Ability to create and maintain a positive work environment

Job Duties

  • Create an in-store service environment that exceeds guest expectations with friendly, quick, and accurate service
  • Build team understanding and commitment to guest service standards
  • Communicate and follow up with guests to obtain feedback and identify service and food quality improvement opportunities
  • Assist and resolve all guest complaints using the listen, apologize, satisfy, and thank model
  • Handle all incoming calls promptly, courteously, and professionally
  • Direct and conduct regular training with team members
  • Provide regular feedback and identify areas for improvement
  • Work with direct reports to cross-train and develop new skills
  • Create a workplace where team members are motivated, rewarded, and enjoy their work
  • Ensure compliance with all federal, state, and local laws and regulations
  • Maintain a clean and safe restaurant environment
  • Manage budgets and make adjustments as needed
  • Ensure labor law compliance
  • Maintain restaurant inventory ensuring accessibility and organization
  • Oversee routine maintenance and repairs on all equipment
  • Prepare and analyze operational reports
  • Perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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