Restaurant Manager

Dunkin' is a premier global coffee and baked goods brand that has been a staple in the American market since its founding in 1950. Known as America's favorite all-day, everyday stop for coffee and baked goods, Dunkin' leads the market in several categories including hot regular, decaf and flavored coffee, iced coffee, donuts, bagels, and muffins. With more than 13,100 restaurants spread across 41 countries worldwide, Dunkin' has built a loyal customer base over the years, earning a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 consecutive years. As part of the Dunkin' Brands Group, Inc. family of companies, Dunkin' is headquartered in Canton, Massachusetts and continues to expand its footprint while maintaining high standards of guest experience and operational excellence.

The role of Restaurant Manager at Dunkin' is pivotal to upholding the brand's reputation and operational standards. This full-time, on-site position involves leading and managing all aspects of the restaurant's operations. A Restaurant Manager must provide strong and positive leadership to the Dunkin' team, ensuring the delivery of great and friendly guest experiences while driving operational excellence. The manager is responsible for guaranteeing that the restaurant maintains compliance with Dunkin' Donuts standards, franchise requirements, and all applicable laws. Key responsibilities include hiring, training, and developing employees, communicating job expectations, monitoring and appraising employee performance, and providing timely coaching and feedback. Moreover, the manager must foster a guest-first culture within the restaurant, maintain proper staffing levels to meet guest service goals, and ensure a safe and healthy environment by enforcing safety, food safety, and sanitation guidelines.

In addition to maintaining operational standards, the Restaurant Manager plays a critical role in profitability by controlling costs, executing marketing promotions, and leading product roll-outs with adequate team training and marketing efforts. This position requires a proactive approach in setting sales goals, tracking results, and continuously seeking ways to improve guest satisfaction and operational performance. The ideal candidate is fluent in English, possesses strong math and financial management skills, and has experience in restaurant, retail, or supervisory roles. Emphasis is placed on leadership competencies such as problem-solving, conflict management, interpersonal relationships, team building, and business acumen. The Restaurant Manager is also expected to develop direct reports through coaching and structured development plans that foster both individual and team growth.

Compensation for this role includes bonus pay and a safety bonus, complemented by comprehensive benefits such as a flexible schedule, paid time off, and health, dental, and vision insurance. This role is an excellent opportunity for someone passionate about the food service industry and committed to leading a team to achieve excellence in service and profitability at one of America’s most recognizable brands.