Restaurant Manager

Dunkin' is a renowned global restaurant chain specializing in coffee and baked goods, established in 1950. It has grown to become America’s favorite all-day, everyday stop for coffee and baked treats. The company leads the market in hot and iced coffee, including decaf and flavored options, as well as donuts, bagels, and muffins. Dunkin' has maintained a number 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 consecutive years, reflecting its strong commitment to quality and customer satisfaction. Dunkin' operates more than 13,100 restaurants across 41 countries worldwide and is headquartered in Canton, Massachusetts. As a part of the Dunkin’ Brands Group, Inc. family of companies, Dunkin' exemplifies a successful franchise model and a recognizable brand dedicated to innovation and consistent guest experiences.

The role of Restaurant Manager at Dunkin' is pivotal to maintaining the brand’s high standards of operational excellence and guest satisfaction. This full-time management position involves overseeing all aspects of restaurant operations, ensuring compliance with Dunkin’ Donuts and franchisee standards, as well as all applicable laws. The Restaurant Manager is responsible for leading a motivated team to deliver exceptional guest experiences, achieving operational excellence, and driving profitable sales growth. The manager plays an integral role in hiring, training, and developing employees to foster a cohesive and efficient work environment that supports the company’s goals. This position requires strong leadership skills to communicate clear job expectations, plan and review employee performance, provide coaching and feedback, and enforce discipline when necessary.

Operational responsibilities include creating and maintaining a guest-first culture, ensuring adequate staffing for all shifts, adhering to safety and sanitation guidelines, and upholding brand standards. The manager will actively participate in preparing action plans aimed at improving productivity, quality, and guest service levels. They are also tasked with completing audits and driving improvements based on audit results.

From a financial perspective, the Restaurant Manager must monitor and control costs to maximize profitability, execute marketing promotions and new product rollouts effectively, and set sales goals while tracking results to meet targets. This role demands a passion for high standards, problem solving, and decision-making capabilities to address issues proactively and empower others in the team.

Candidates must have strong communication skills in English, math and financial management knowledge, and prior experience in restaurant, retail, or supervisory roles. A minimum of a high school diploma or equivalent is required, along with being at least 18 years old where applicable. This role emphasizes competencies such as guest focus, passion for high performance, team building, conflict management, development of direct reports, and business acumen. The Restaurant Manager represents the face of Dunkin' in the restaurant, ensuring guests receive a consistent and enjoyable experience while meeting business objectives.