Restaurant Manager

Pharr, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Career advancement opportunities

Job Description

Church's Chicken is a well-established quick service restaurant brand with a legacy spanning over 60 years, renowned for delivering real comfort food that truly makes a difference in people's lives. As a company, Church's Chicken is dedicated to creating a welcoming environment for both guests and team members, where quality, value, and exceptional service are paramount. The company emphasizes fostering a workplace where employees can grow, develop skills, and build rewarding careers while contributing to memorable dining experiences for guests. Church's Chicken is also committed to equal employment opportunity, making hiring and employment decisions based on merit without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected factor. This commitment underscores the company's mission to be an inclusive and respectful employer in the food service industry.

The General Manager role at Church's Chicken is a pivotal leadership position charged with overseeing the entire business operation of a single restaurant location. This is an exciting opportunity for someone passionate about hospitality and team leadership, who is eager to ensure that every guest receives a superior dining experience characterized by friendly, efficient, and accurate service in a clean and safe environment. The General Manager is held accountable for meeting sales goals, managing expenses to budget or better, and creating a positive workplace where team members feel engaged, valued, and motivated to deliver exceptional service.

The position involves direct oversight of usually an Assistant Restaurant General Manager and/or Shift Leaders, with team size and structure varying by location based on sales volume and geographic area. The General Manager plays a key role in training and developing staff, handling customer feedback, maintaining compliance with labor laws and company policies, managing inventory, and ensuring the restaurant operates smoothly and profitably. This role requires a dynamic leader who excels in multitasking, problem-solving, and fostering a supportive yet performance-driven work culture. Working as a General Manager at Church's Chicken means embracing a fast-paced, rewarding career path where hard work and dedication lead to opportunities for advancement and personal growth within a respected quick service restaurant brand.

Job Requirements

High school diploma or GED required
Must have 1 years of supervisory experience working in the restaurant industry
Successfully complete all training and make a passing score on all applicable tests

Job Qualifications

Must have a valid driver’s license and proof of valid insurance
Must be able to work a minimum of 50 to 55 hours per week
Must be available to work a flexible shift including weekends
Knowledge of all restaurant policies, practices and operational and human resources procedures
Knowledge and understanding of labor cost reporting, operating statements and other business-related reporting
Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally
Basic computer skills
Knowledge of profit and loss statements
Ability to implement policies and procedures
Skilled in developing employees by coaching, counseling and building strong work habits
Continuously working to improve customer satisfaction
Knowledge of recruiting and interviewing potential team members
Ability to supervise others
Manage conflict resolution
Create and maintain a positive work environment

Job Duties

Create an in store service environment that exceeds guest expectations with friendly, quick and accurate service
Build team understanding and commitment to guest service standards
Communicate and follow-up with guests to obtain feedback and identify service and food quality improvement opportunities
Assist and resolve all guest complaints in person or by phone applying the listen, apologize, satisfy and thank model
Ensure all incoming calls are handled promptly, courteously and professionally
Direct and conduct regular training with team members
Provide regular feedback to all team members and identify areas for improvement
Work with direct reports to cross-train and assist in the development of new skills
Create a workplace where team members strive to do their best, are rewarded for performance and have fun
Ensure that federal, state and local laws, regulations and ordinances are practiced and enforced
Maintain a clean and safe restaurant for guests and team members
Responsible for budgets and make adjustments as needed
Ensure compliance with labor laws
Understand, enforce and adhere to all company policies and procedures
Maintain restaurant inventory and ensure accessibility and organization
Responsible for routine maintenance and repairs on all equipment
Prepare and analyze operation reports
Perform other duties as assigned