Restaurant Manager

Weslaco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Career Development

Job Description

Church's Chicken is a renowned fast-food restaurant chain that has been serving delicious comfort food for over 60 years. Known for its commitment to quality, customer satisfaction, and community values, Church's Chicken provides an environment where hard-working individuals can thrive and develop rewarding careers. As a leader in the quick service restaurant industry, Church's Chicken combines a passion for great food with outstanding hospitality, creating a welcoming space for guests to enjoy a memorable dining experience.

The General Manager (RGM) at Church's Restaurant plays a critical role in ensuring the success of the restaurant location by overseeing all business activities. This role demands a dynamic leader who is passionate about providing guests with a high-quality, value-oriented dining experience characterized by friendly, fast, and accurate service in a clean and safe environment. The RGM is responsible for achieving sales goals, controlling expenses within budget, and fostering a workplace culture that encourages team members to grow professionally while delivering exceptional service. Direct reports typically include an Assistant General Manager and/or Shift Leader, though organizational structure can vary based on sales volume and location.

This position requires a hands-on leader who creates an engaging service atmosphere that exceeds guest expectations. The General Manager leads training efforts, ensures compliance with laws and company policies, handles guest feedback and complaint resolution, manages budgets and inventory, and maintains restaurant cleanliness and equipment. A successful RGM at Church's Chicken is an individual who combines business acumen with a genuine dedication to customer service and team development. Employment type involves working a minimum of 50-55 hours weekly, including flexible shifts and weekends. This role offers the opportunity to be part of a respected brand with a rich history and progressive culture committed to equality and growth opportunities.

Job Requirements

High school diploma or GED required
Must have 1 years of supervisory experience working in the restaurant industry
Successfully complete all training and make a passing score on all applicable tests

Job Qualifications

Must have a valid driver’s license and proof of valid insurance
Must be able to work a minimum of 50 – 55 hours per week
Must be available to work a flexible shift including weekends
Knowledge of all restaurant policies, practices and operational and human resources procedures
Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally
Basic computer skills
Knowledge of profit and loss statements
Ability to implement policies and procedures
Skilled in developing employees by coaching, counseling, and building strong work habits
Continuously working to improve customer satisfaction
Knowledge of recruiting and interviewing potential team members
Ability to supervise others
Manage conflict resolution
Create and maintain a positive work environment

Job Duties

Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service
Builds team understanding and commitment to guest service standards
Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities
Assists and resolves all guest complaints in-person or by phone applying the "listen, apologize, satisfy and thank" model
Ensures all incoming calls are handled in a prompt, courteous, and professional manner
Directs and conducts regular training with team members
Provides regular feedback to all team members and identifies areas for improvement
Works with direct reports to cross-train and assist in the development of new skills
Creates a work place where team members strive to do their best, are rewarded for performance, and have fun
Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced
Maintains a clean and safe restaurant for guests and team members
Responsible for budgets and makes adjustments as needed
Ensures compliance with labor laws
Understands, enforces and adheres to all company policies and procedures
Maintains restaurant inventory and ensures accessibility and organization
Responsible for routine maintenance and repairs on all equipment
Prepares and analyzes operation reports
Performs other duties as assigned