Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,800.00 - $73,100.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate holds a dominant position in major U.S. gateway cities including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly growing presence in the Caribbean and Latin America. The company's hospitality-forward approach encompasses expert guidance through all phases of the property cycle, from initial planning and development through recapitalization or disposition. Known for developing a diverse portfolio that includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, Highgate integrates contemporary programming and digital strategies to enhance... Show More
Job Requirements
- At least 3 years of progressive experience in a hotel or a related field
- Or a 4-year college degree and at least 1 year of related experience
- Or a 2-year college degree and 2 or more years of related experience
- Knowledge of food and beverage preparation techniques
- Knowledge of health department rules and regulations
- Knowledge of liquor laws and regulations
- Long hours sometimes required
- Medium work exerting up to 50 pounds of force occasionally
- Effective communication skills with all levels of employees and guests
- Effective listening and problem-solving skills
- Ability to multitask and prioritize
- Must be friendly, courteous and service oriented
- Attend all hotel required meetings and trainings
- Participate in manager on duty coverage as required
- Maintain regular attendance as required by scheduling
- Maintain high standards of personal appearance and grooming, including wearing nametags
- Comply with hotel standards and regulations for safe and efficient operations
- Ability to anticipate, prevent, identify and solve problems
- Ability to understand and evaluate complex information
- Maintain confidentiality of information
- Perform other duties as requested by management
- Maintain a warm and friendly demeanor at all times
Job Qualifications
- At least 3 years of progressive experience in a hotel or a related field
- Knowledge of food and beverage preparation techniques
- Knowledge of health department rules and regulations
- Knowledge of liquor laws and regulations
- Effective verbal and written communication skills
- Ability to multitask and prioritize departmental functions
- Strong problem-solving and interpersonal skills
- Experience conducting staff performance reviews
- Ability to train employees on standard operating procedures and technical job tasks
- Familiarity with loss prevention procedures
- Experience with preparing and submitting operational reports
Job Duties
- Oversee all aspects of the daily operation of the outlet
- Supervise outlet personnel
- Respond to guest complaints in a timely manner
- Work with other food and beverage managers and keep them informed of issues as they arise
- Keep immediate supervisor fully informed of all problems or matters requiring attention
- Assist in coordinating and monitoring all phases of loss prevention in the outlet
- Prepare and submit required reports in a timely manner
- Monitor quality of service in food and beverage outlet
- Assist in menu planning and preparation
- Ensure compliance with all local liquor laws, health and sanitation regulations, and SOPs in the outlet
- Ensure compliance with requisition procedures
- Be visible on the floor and assist staff as needed during each meal period
- Conduct staff performance reviews in accordance with company standards
- Implement and monitor corporate promotions in outlet
- Ensure training of employees on SOPs and technical job tasks
- Participate in departmental and hotel training programs
- Interview candidates for front-of-house food and beverage positions and follow standards for hiring approvals
- Complete tip reporting
- Ensure overall guest satisfaction
Job Location
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