Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Church's Chicken is a renowned quick-service restaurant that has proudly delivered real comfort food for over 60 years. As a beloved establishment in the foodservice industry, Church's Chicken is committed to providing not only excellent meals but also memorable experiences that have positively impacted countless communities. Known for its dedication to quality, value, and authentic flavor, Church's Chicken has built a strong reputation as a go-to destination for customers seeking fast, friendly, and affordable dining. The company fosters a culture of inclusivity and equal opportunity, ensuring that all employment decisions are unbiased and compliant with anti-discrimination laws.
The General Manager position at Church's Chicken is pivotal to this mission, serving as the cornerstone for operational excellence at the restaurant level. Reporting directly to the Market Leader and operating within the Field Operations department, the Restaurant General Manager (RGM) is accountable for the comprehensive management of one restaurant location. This full-time leadership role requires a hands-on approach to managing all aspects of the restaurant's business including fostering an outstanding guest experience, achieving sales goals, controlling expenses, and building a strong team environment.
The RGM is passionate about creating an atmosphere where customers enjoy friendly, quick, and accurate service in a clean and safe setting. The role demands a blend of leadership, financial acumen, operational skills, and excellent interpersonal communication to meet and exceed company standards. Additionally, the RGM directly supervises key team members such as Assistant Restaurant General Managers and Shift Leaders, tailoring team size based on the restaurant's volume and location.
Among the responsibilities are ensuring compliance with federal, state, and local regulations, including labor laws and health and safety standards. The General Manager also plays an essential role in budget management, including expense control and inventory oversight. This position necessitates expertise in analyzing operational reports, driving team training and development, managing guest complaints effectively, and ensuring continuous improvement in service quality.
By joining Church's Chicken as a General Manager, candidates embark on a career path that is rewarding, fast-paced, and filled with opportunities for growth. The company values strong leadership that inspires teams to deliver the best service, grow professionally, and contribute positively to the organization’s success. If you have a passion for hospitality and leadership in the food industry, this role offers a great platform to advance your career while making a real difference in the guest experience and in the workplace culture.
The General Manager position at Church's Chicken is pivotal to this mission, serving as the cornerstone for operational excellence at the restaurant level. Reporting directly to the Market Leader and operating within the Field Operations department, the Restaurant General Manager (RGM) is accountable for the comprehensive management of one restaurant location. This full-time leadership role requires a hands-on approach to managing all aspects of the restaurant's business including fostering an outstanding guest experience, achieving sales goals, controlling expenses, and building a strong team environment.
The RGM is passionate about creating an atmosphere where customers enjoy friendly, quick, and accurate service in a clean and safe setting. The role demands a blend of leadership, financial acumen, operational skills, and excellent interpersonal communication to meet and exceed company standards. Additionally, the RGM directly supervises key team members such as Assistant Restaurant General Managers and Shift Leaders, tailoring team size based on the restaurant's volume and location.
Among the responsibilities are ensuring compliance with federal, state, and local regulations, including labor laws and health and safety standards. The General Manager also plays an essential role in budget management, including expense control and inventory oversight. This position necessitates expertise in analyzing operational reports, driving team training and development, managing guest complaints effectively, and ensuring continuous improvement in service quality.
By joining Church's Chicken as a General Manager, candidates embark on a career path that is rewarding, fast-paced, and filled with opportunities for growth. The company values strong leadership that inspires teams to deliver the best service, grow professionally, and contribute positively to the organization’s success. If you have a passion for hospitality and leadership in the food industry, this role offers a great platform to advance your career while making a real difference in the guest experience and in the workplace culture.
Job Requirements
- High school diploma or GED
- Minimum one year of supervisory experience in the restaurant industry
- Successful completion of all required training with passing scores
- Valid driver’s license and proof of insurance
- Availability to work 50 to 55 hours per week including weekends
- Knowledge of restaurant operational and HR policies and procedures
- Familiarity with labor cost and business reporting
- Strong interpersonal skills
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement company policies
- Experience in employee coaching and counseling
- Commitment to customer satisfaction
- Recruiting and interviewing skills
- Supervisory capabilities
- Conflict resolution skills
- Ability to maintain a positive work environment
Job Qualifications
- High school diploma or GED
- Minimum one year of supervisory experience in the restaurant industry
- Valid driver’s license and proof of insurance
- Knowledge of restaurant policies and operational procedures
- Understanding of labor cost reporting and operating statements
- Excellent interpersonal and professional communication skills
- Basic computer proficiency
- Knowledge of profit and loss statements
- Ability to implement policies and procedures effectively
- Skilled in employee coaching and development
- Commitment to improving customer satisfaction
- Knowledge of recruiting and interviewing
- Ability to supervise and manage conflict
- Capability to maintain a positive work environment
- Ability to work flexible shifts including weekends
Job Duties
- Create an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
- Build team commitment to guest service standards
- Communicate and follow up with guests to obtain feedback and identify improvement opportunities
- Assist and resolve guest complaints using the listen, apologize, satisfy, and thank model
- Ensure all incoming calls are handled promptly and professionally
- Conduct regular training with team members
- Provide feedback and identify areas for improvement
- Cross-train and develop new skills among staff
- Create a workplace where team members strive for excellence, are rewarded, and enjoy their work
- Ensure compliance with laws, regulations, and ordinances
- Maintain a clean and safe restaurant environment
- Manage budgets and adjust as needed
- Ensure compliance with labor laws
- Enforce company policies and procedures
- Maintain organized inventory
- Oversee routine maintenance and equipment repairs
- Prepare and analyze operation reports
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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