Restaurant Host/Hostess, Emeril's Brasserie (Caesars New Orleans)

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $30,080.56 - $35,519.06

Benefits

FREE Downtown Team Member Parking

Discounted Monthly Bus Passes

Free Team Member Assistance Program

Team Member Discounted Hotel Room Rates

Fun and Free Team Member Events

Discount Program within Caesars Partner Network

Tuition and student loan debt repayment assistance

First Time Homebuyer Program

Child Care Assistance Program

401K Matching

Job Description

Caesars New Orleans Casino & Hotel is a premier destination property situated in the vibrant heart of New Orleans. As part of Caesars Entertainment, the largest casino-entertainment company in the United States and one of the world’s most diversified providers, this iconic resort offers a dynamic and inviting atmosphere for both guests and team members. Known for its commitment to operational excellence, impeccable service, and innovative leadership, Caesars New Orleans is dedicated to creating extraordinary experiences that inspire and connect people from around the world. The property not only delivers luxurious accommodations and a captivating casino environment but also embraces... Show More

Job Requirements

High school diploma or equivalent
minimum 1-year experience in customer service
basic math skills
ability to count cash drawer accurately
excellent communication skills
availability to work nights, weekends, holidays, and overtime
ability to maintain professional appearance
able to handle stressful situations
able to work in fast-paced environment
able to tolerate secondary smoke
able to understand and communicate effectively in English

Job Qualifications

High volume dining experience preferred
OpenTable or reservation system knowledge recommended
understands variance policy of cash drawer and maintains low variance
1-year experience in customer service
must possess basic math skills
must be able to count cash drawer accurately
must possess excellent customer service/communication skills
available to work required schedule which may include nights, weekends, holidays and overtime as needed
must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards

Job Duties

Handles all aspects of the food operation during assigned shift
ensures Front Service staff behavior and appearance are in compliance with established policy
ensures that customer's problems/complaints are handled in an effective, courteous manner
directly oversees staff on assigned shift
schedules lunch breaks and maintains employee break records
acts as a role model to other employees, always presents oneself as a credit to Caesars and encourages others to do the same
conducts assigned duties according to procedures
greets guests quickly and courteously
seats guests promptly and with a smile
able to sell guest on all seating areas of the restaurant (i.e. bar and patio)
be aware of table status and control seating times
helps service guests as necessary in a team aspect (may include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.)
knows how to ring up all transactions and all tenders
assists the Service Attendants/Counter Attendants/Culinary areas when needed
handles and solves any concerns and questions from customers
keeps all guest areas clean and neat
complies with all appearance standards
enters guests' merchandise in register, takes money from customer and accurately gives back change
responsible for accurate control of cash drawer
operates cash register and properly settles merchandise purchase
itemizes totals and presents guests with the price for payment
meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies

Job Location

You may be also interested in: