Restaurant Host/Hostess

Huntsville, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

Health Insurance

Paid Time Off

401k program with company match

Employee assistance program

employee food discount

flexible scheduling

Job Description

Ruth's Chris Steak House is a renowned upscale restaurant chain specializing in serving prime-aged steaks and exceptional dining experiences. Known for its commitment to quality, excellence, and customer satisfaction, Ruth's Chris Steak House has established itself as a leader in the hospitality industry. The company emphasizes employee growth, providing comprehensive training programs, and fostering an environment where staff members can develop their full potential. The restaurant prides itself on maintaining a warm and inviting atmosphere where guests receive outstanding service and enjoy meticulously prepared dishes.

The role of Host/Hostess at Ruth's Chris Steak House is a critical position within the team, serving as the first point of contact for guests as they enter the establishment. A Host/Hostess is responsible for creating a welcoming environment that sets the tone for the guest's entire dining experience. This position requires a friendly, approachable demeanor combined with strong multitasking abilities to manage guest flow, reservations, and seating arrangements efficiently. Hosts/Hostesses play a vital role in ensuring customer satisfaction by anticipating guest needs, providing timely updates on wait times, and collaborating with servers and kitchen staff to facilitate smooth service operations.

As a Host/Hostess, individuals will engage directly with guests, assist with seating arrangements, manage the waitlist, and respond promptly to any inquiries or concerns. This role demands excellent communication skills, a positive attitude, and professionalism at all times. Additionally, maintaining cleanliness and organization in the front-of-house area is an essential part of the duties. The restaurant offers comprehensive benefits including health insurance, paid time off, a 401k program with company match, an employee assistance program, food discounts, and flexible scheduling options. This employment opportunity at Ruth's Chris Steak House is ideal for candidates seeking to advance their careers in hospitality while working in a dynamic, supportive environment that values employee development and guest satisfaction.

Job Requirements

Ability to lift, handle, and carry trays and smallwares weighing up to 25 pounds
Good sense of balance and physical ability to bend, kneel, reach, and squat frequently
Capacity to stand and move efficiently for periods of up to four hours
Effective communication skills and active listening abilities with supervisors, employees, and guests
Ability to maintain a professional appearance
Willingness to work flexible schedules

Job Qualifications

Effective communication skills
Strong customer service orientation
Ability to multitask in a fast-paced environment
Knowledge of restaurant operations preferred
Positive and friendly demeanor
Ability to handle guest complaints professionally
Team player attitude

Job Duties

Greet and welcome guests with a genuine smile and positive attitude
Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating
Provide accurate wait times to guests and keep them informed about their table status
Maintain a clean and organized front-of-house area, including the host stand and waiting area
Coordinate with servers and kitchen staff to ensure smooth and fair seating processes
Escort guests to their assigned tables, present menus, and assist with seating arrangements, accommodating special requests when possible
Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns