Restaurant Host/ess

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays)
401k Match

Job Description

The Sunny Hotel, located in Sunny Isles Beach, Florida, offers a picturesque beachfront setting combined with luxurious and modern amenities to create an unforgettable tropical paradise experience for both guests and staff. This renowned hotel is recognized for its exceptional hospitality services and vibrant atmosphere, making it a popular choice for visitors seeking relaxation, excellent dining, and top-tier accommodation services. As part of the Davidson Hospitality Group, a prestigious hospitality management company known for overseeing premier hotels and restaurants across the US, The Sunny Hotel benefits from an entrepreneurial approach paired with the skill and experience of a large company. The group is a trusted operator for industry leaders such as Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, emphasizing personalized service and value delivery for both guests and employees.

Positioned within this dynamic environment, the Host/Hostess role at The Sunny Hotel is crafted for energetic, customer-focused individuals passionate about delivering exceptional guest experiences. This role serves as the first point of contact for guests entering the hotel’s dining establishments, where you will greet guests with warmth and professionalism, manage seating arrangements efficiently, and ensure a seamless flow of service. The position demands a high level of interpersonal skill, communication ability, and an enthusiastic approach to hospitality in a fast-paced beachside setting. Flexibility in work hours, including evenings, weekends, and holidays, is essential to accommodate the needs of the hotel's bustling service times.

Working as a Host/Hostess offers abundant opportunities for career growth and skill development within the hospitality industry. Responsibilities include managing reservations, coordinating with kitchen and serving staff, handling guest inquiries and complaints, and maintaining an organized station. The role is ideal for candidates who are friendly, outgoing, capable of multitasking under pressure, and dedicated to upholding the highest standards of service excellence. Joining The Sunny Hotel means becoming a vital member of a team dedicated to creating memorable experiences for every guest.

Davidson Hospitality Group supports its employees with a rich array of benefits designed to enhance wellbeing and job satisfaction. These benefits include multiple tiers of medical coverage, dental and vision plans, telehealth services, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match. As an equal opportunity employer, Davidson Hospitality embraces diversity and inclusion, encouraging minorities, females, veterans, people with disabilities, and individuals of all gender identities and sexual orientations to apply. This role requires pre-employment drug screening and background checks and participates in E-Verify to foster a responsible and safe workplace environment.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service
  • Ability to multitask
  • Strong communication skills
  • Availability to work flexible hours including evenings and weekends
  • Knowledge of reservation systems
  • Good organizational skills

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a customer service role, preferably in a restaurant or hospitality setting
  • Excellent communication and interpersonal skills
  • Friendly and outgoing personality
  • Ability to multitask and work in a fast-paced environment
  • Strong organizational and time management skills
  • Flexibility to work evenings, weekends, and holidays
  • Knowledge of reservation systems and basic computer skills
  • Pre-employment drug test and background check required

Job Duties

  • Bring your high energy, enthusiasm, and exceptional interpersonal skills to greet and assist our valued guests
  • Greet guests with a warm and friendly smile upon arrival
  • Escort guests to their tables and ensure seating arrangements are organized
  • Provide menus, answer questions, and make recommendations
  • Coordinate with the kitchen and servers to ensure timely service
  • Assist with taking reservations and managing the waiting list
  • Maintain a clean and organized host/hostess station
  • Handle guest inquiries and resolve any issues or complaints
  • Uphold high standards of professionalism and service excellence

Job Criteria

Experience

Mid Level (3-7 years)


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