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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.47
Work Schedule
Weekend Shifts
Benefits
employee discounts on hotel stays
employee discounts on dining
employee discounts on spa services
opportunities for professional growth
Collaborative team environment
Job Description
MacArthur Place Hotel & Spa is a distinguished luxury resort located in the heart of Sonoma, California. Originally a historic estate, it has transformed into a premier destination known for its elegantly designed accommodations, farm-to-table dining, curated wine experiences, and a tranquil spa. The hotel is renowned for delivering exceptional guest service, emphasizing quality, warmth, and a welcoming atmosphere. With a passionate team committed to creating memorable moments and fostering inclusivity and excellence, MacArthur Place Hotel & Spa stands out as a beacon of luxury hospitality in the region. The resort offers guests not just a place to stay but... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- food handler's certificate or ability to obtain upon hire
- alcohol service certification or ability to obtain upon hire
- availability to work evenings, weekends, and holidays
- ability to stand and walk for extended periods
- ability to lift, push, or carry up to 25 lbs
- excellent communication skills
Job Qualifications
- Previous hospitality, restaurant, or customer service experience preferred
- strong communication, organization, and multitasking skills
- ability to remain composed and guest-focused in a fast-paced environment
- familiarity with reservation or POS systems is a plus
- food handler's and alcohol service certifications required or ability to obtain upon hire
- availability to work evenings, weekends, and holidays
Job Duties
- Welcome guests warmly and professionally, creating a memorable first impression and escorting them to their tables
- manage reservations, waitlists, and table assignments to maintain a smooth and efficient dining room flow
- answer guest inquiries and provide menus, specials, and information about restaurant offerings and hotel amenities
- communicate guest preferences, celebrations, VIP arrivals, and dietary needs to service and culinary teams
- monitor guest satisfaction throughout service, promptly addressing minor concerns and elevating guest service issues to management when necessary
- coordinate with servers and kitchen staff to support timely seating, service, and table turnover
- maintain accurate reservation records, seating charts, and floor plans
- maintain a clean, organized, and welcoming host stand, entrance, and waiting area
- ensure menus and materials are presentable and restocked throughout service
- assist with organizing large parties or special events and support servers during busy service periods
- participate in pre-service briefings and collaborate with the Food & Beverage team to maintain consistent service standards
- demonstrate professionalism at all times and comply with company policies, procedures, and service standards
- adapt to high-volume, guest-focused environment with attention to detail and collaboration
- perform additional responsibilities and other duties as assigned to support overall hotel and restaurant operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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