Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.47
Work Schedule
Weekend Shifts
Benefits
employee discounts on hotel stays
employee discounts on dining
employee discounts on spa services
opportunities for professional growth
Collaborative team environment
Job Description
MacArthur Place Hotel & Spa is a distinguished luxury resort located in the heart of Sonoma, California. Originally a historic estate, it has transformed into a premier destination known for its elegantly designed accommodations, farm-to-table dining, curated wine experiences, and a tranquil spa. The hotel is renowned for delivering exceptional guest service, emphasizing quality, warmth, and a welcoming atmosphere. With a passionate team committed to creating memorable moments and fostering inclusivity and excellence, MacArthur Place Hotel & Spa stands out as a beacon of luxury hospitality in the region. The resort offers guests not just a place to stay but a comprehensive luxury experience that highlights the best of Sonoma's renowned wine country and culinary scene.
The role of Restaurant Host/Hostess at MacArthur Place is integral to maintaining the high standards of hospitality that the hotel is known for. As the first point of contact for guests arriving at the restaurant, the Host/Hostess sets the tone for the dining experience by offering a warm and professional welcome. This position requires someone who thrives in a fast-paced setting, enjoys engaging with diverse guests, and takes pride in providing impeccable service. Responsibilities include managing reservations, coordinating seating arrangements, and facilitating smooth communication between front-of-house staff, kitchen personnel, and other departments within the hotel.
The Host/Hostess ensures that the dining flow is organized and efficient, helping to deliver a seamless, elevated dining experience. Beyond greeting guests and managing seating logistics, this role involves responding to guest inquiries, communicating special requests or dietary needs, and monitoring satisfaction throughout the service. The position also requires supporting the team during busy periods, organizing large parties or special events, and maintaining a tidy, inviting host stand and entrance area.
The successful candidate will demonstrate professionalism at all times, complying fully with company policies and safety protocols. They must embody qualities such as adaptability, attention to detail, and effective collaboration to excel in this dynamic environment. Holding certifications in Food Handling and Alcohol Service, or the capability to obtain them upon hire, is essential. Availability to work evenings, weekends, and holidays is also required.
MacArthur Place offers more than just a job; it provides opportunities for professional growth within its esteemed hospitality team and affiliated wineries. Employees benefit from a supportive team culture and enjoy discounts on hotel stays, dining, and spa services. Joining MacArthur Place means becoming part of a team that values professionalism, teamwork, pride in service, and delivering thoughtful, memorable hospitality experiences that guests cherish. This role is an excellent chance for those seeking to advance their career in luxury hospitality and contribute to an exceptional guest journey.
The role of Restaurant Host/Hostess at MacArthur Place is integral to maintaining the high standards of hospitality that the hotel is known for. As the first point of contact for guests arriving at the restaurant, the Host/Hostess sets the tone for the dining experience by offering a warm and professional welcome. This position requires someone who thrives in a fast-paced setting, enjoys engaging with diverse guests, and takes pride in providing impeccable service. Responsibilities include managing reservations, coordinating seating arrangements, and facilitating smooth communication between front-of-house staff, kitchen personnel, and other departments within the hotel.
The Host/Hostess ensures that the dining flow is organized and efficient, helping to deliver a seamless, elevated dining experience. Beyond greeting guests and managing seating logistics, this role involves responding to guest inquiries, communicating special requests or dietary needs, and monitoring satisfaction throughout the service. The position also requires supporting the team during busy periods, organizing large parties or special events, and maintaining a tidy, inviting host stand and entrance area.
The successful candidate will demonstrate professionalism at all times, complying fully with company policies and safety protocols. They must embody qualities such as adaptability, attention to detail, and effective collaboration to excel in this dynamic environment. Holding certifications in Food Handling and Alcohol Service, or the capability to obtain them upon hire, is essential. Availability to work evenings, weekends, and holidays is also required.
MacArthur Place offers more than just a job; it provides opportunities for professional growth within its esteemed hospitality team and affiliated wineries. Employees benefit from a supportive team culture and enjoy discounts on hotel stays, dining, and spa services. Joining MacArthur Place means becoming part of a team that values professionalism, teamwork, pride in service, and delivering thoughtful, memorable hospitality experiences that guests cherish. This role is an excellent chance for those seeking to advance their career in luxury hospitality and contribute to an exceptional guest journey.
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- food handler's certificate or ability to obtain upon hire
- alcohol service certification or ability to obtain upon hire
- availability to work evenings, weekends, and holidays
- ability to stand and walk for extended periods
- ability to lift, push, or carry up to 25 lbs
- excellent communication skills
Job Qualifications
- Previous hospitality, restaurant, or customer service experience preferred
- strong communication, organization, and multitasking skills
- ability to remain composed and guest-focused in a fast-paced environment
- familiarity with reservation or POS systems is a plus
- food handler's and alcohol service certifications required or ability to obtain upon hire
- availability to work evenings, weekends, and holidays
Job Duties
- Welcome guests warmly and professionally, creating a memorable first impression and escorting them to their tables
- manage reservations, waitlists, and table assignments to maintain a smooth and efficient dining room flow
- answer guest inquiries and provide menus, specials, and information about restaurant offerings and hotel amenities
- communicate guest preferences, celebrations, VIP arrivals, and dietary needs to service and culinary teams
- monitor guest satisfaction throughout service, promptly addressing minor concerns and elevating guest service issues to management when necessary
- coordinate with servers and kitchen staff to support timely seating, service, and table turnover
- maintain accurate reservation records, seating charts, and floor plans
- maintain a clean, organized, and welcoming host stand, entrance, and waiting area
- ensure menus and materials are presentable and restocked throughout service
- assist with organizing large parties or special events and support servers during busy service periods
- participate in pre-service briefings and collaborate with the Food & Beverage team to maintain consistent service standards
- demonstrate professionalism at all times and comply with company policies, procedures, and service standards
- adapt to high-volume, guest-focused environment with attention to detail and collaboration
- perform additional responsibilities and other duties as assigned to support overall hotel and restaurant operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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