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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
Paid holidays
401(k) Plan
Employee assistance program
Job Description
CO-OP Restaurant & Lounge, a vibrant dining establishment located within The Study at University City in Philadelphia, PA, is renowned for its spirited hospitality and innovative seasonal menus. Nestled in a 212-room hotel that sits at the dynamic crossroads of the University of Pennsylvania and Drexel University, the restaurant offers a lively yet welcoming atmosphere across its 120-seat dining and lounge area. The Study at University City itself is a distinguished hotel that epitomizes contemporary, residential-inspired design with thoughtfully curated guest rooms and inviting public spaces. Beyond dining, the hotel caters to a diverse clientele through its substantial 7,000 square... Show More
Job Requirements
- High school diploma or equivalent
- previous hospitality or customer service experience preferred
- experience with reservation systems such as OpenTable preferred
- strong organizational skills
- excellent communication skills
- ability to work flexible schedules including evenings, weekends, and holidays
- proficiency in English
- ability to lift or carry items up to 40 pounds
- ability to stand for extended periods
- ability to work in a fast-paced, team-oriented environment
Job Qualifications
- High school diploma or equivalent
- previous hospitality or customer service experience preferred
- experience with reservation systems such as OpenTable preferred
- strong organizational skills with the ability to multitask and manage multiple priorities
- excellent communication and interpersonal skills
- ability to work flexible schedules including evenings, weekends, and holidays
- proficiency in English required
- a second language is a plus
- ability to lift or carry items up to 40 pounds
- ability to stand for extended periods
- ability to work effectively in a fast-paced, team-oriented environment
Job Duties
- Greet and seat guests promptly while delivering a warm and professional first impression
- manage reservations and guest flow using OpenTable and other systems
- answer and direct phone calls for reservations, guest inquiries, and internal communication
- coordinate room service and to-go orders efficiently and accurately
- maintain awareness of VIP guests and special requests
- handle cash, credit card transactions, and guest room charges accurately
- communicate effectively with service staff and kitchen team to support smooth operations
- maintain an organized host stand and clean work environment
- provide knowledgeable responses to guest questions regarding menus and restaurant offerings
- support team members as needed to ensure an exceptional guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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