Restaurant Host

Paramus, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.79 - $25.99

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

basic life insurance

supplemental life insurance

Disability insurance

Job Description

Neiman Marcus is a premier luxury retailer renowned for delivering an exceptional shopping experience through a curated product assortment, unparalleled customer service, and exclusive activations. Founded with a rich history of brand-building, Neiman Marcus has long been recognized for connecting the world’s top luxury designers with discerning customers who value extraordinary quality and service. Operating 36 stores along with digital channels and remote selling options, the company continually innovates to cater to evolving customer needs. As part of Saks Global’s distinguished portfolio of luxury retail brands and real estate assets, Neiman Marcus maintains its position as a leader in the retail luxury market.

The role of a Restaurant Host at Neiman Marcus involves being the welcoming face and warm ambassador for guests, ensuring every interaction reflects the brand’s commitment to luxury and exceptional service. This position is located onsite in Paramus, New Jersey, and offers a salary range of $20.79 - $25.99 per hour. The Restaurant Host will manage the guest experience from arrival through seating while coordinating with the service team to facilitate smooth, efficient restaurant operations. The position requires a high level of professionalism, customer service excellence, and the ability to handle multiple tasks in a dynamic, fast-paced retail luxury environment.

Key responsibilities include greeting and seating customers with grace and efficiency, overseeing the reservations process through the OpenTable platform, and monitoring server performance to ensure guests receive top-tier service throughout their dining experience. The role demands close attention to detail in maintaining a professional environment, adhering to hygiene and uniform standards, and ensuring proper flow of service. This position also involves participating in daily team meetings and contributing to a culture of collaboration, encapsulated in the company’s ‘win together’ mentality.

Candidates must possess excellent oral and written communication skills, be motivated and results-driven, and have the capacity to work autonomously while gracefully interacting with guests and team members. The role requires physical activity including standing, bending, climbing stairs, and lifting up to 35 pounds. Flexibility in scheduling is essential as shifts may include evenings, weekends, and holidays.

Working at Neiman Marcus means engaging in a vibrant team-oriented environment within a company undergoing significant growth and transformation. Employees have access to rewarding career advancement opportunities across multiple divisions, including retail, distribution, digital, and corporate sectors. The company offers a comprehensive benefits package for eligible full-time employees, including medical, vision, and dental insurance, 401(k) retirement plans, life and disability coverage, and access to additional voluntary benefits.

By joining Neiman Marcus as a Restaurant Host, employees become part of a legacy that values luxury, inclusivity, and extraordinary customer experiences, fostering a workplace culture that celebrates diversity and is committed to fostering an inclusive environment for all team members.

Job Requirements

High school diploma or GED preferred
Knowledge of OpenTable platform
Excellent oral and written communication skills
Ability to work autonomously
Motivated and results-driven
Ability to interact graciously with the public and handle multiple duties at the same time
Exceptional customer service and problem-solving skills
Willingness to work flexible schedule including evenings, weekends, and holidays
Ability to stand, bend, climb stairs, and lift 35 pounds

Job Qualifications

High School diploma or GED preferred
Knowledge of OpenTable platform
Excellent oral and written communication skills
Ability to work autonomously
Motivated and results-driven
Ability to interact graciously with the public and handle multiple duties at the same time
Exceptional customer service and problem-solving skills
Win together mentality
Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
Associates must be willing to work a flexible schedule based on business needs, including evenings, weekends, and holidays

Job Duties

Maintains presence at host stand / door to professionally and graciously greet and seat customers
Monitors server performance to ensure smooth service during the customers’ dining experience
Observes proper telephone etiquette
Handles reservations through OpenTable platform (including VIPs) and any additional inquiries regarding hours of operation, specials, events, etc.
Organizes reservations, maximizes seating during operating hours, and optimizes staffing and customer traffic
Adheres to established accounting procedures for all transactions, including all authorized methods of payment and maintains knowledge of the POS system
Keeps flow of service to standards (e.g., proper seating of customers to each wait station)
Participates in daily pre-shift meetings
Fulfills duties that may involve lifting objects (e.g., tables, chairs, highchairs, etc.)
Maintains cleanliness and presentability of all menus and menu covers
Maintains the highest level of hygiene standards including clean, pressed uniform jacket and accompanying clothing and shoes
Ensures clean and professionally styled hair and nails maintained to avoid food contamination risks
Adheres to posted work schedule and follows established procedures for schedule and shift changes