Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $15.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
meal discounts
Employee assistance program
Uniform allowance
Professional development opportunities
Job Description
Ambassador Hotel Tulsa, Autograph Collection, is a distinguished boutique hotel located in midtown Tulsa, renowned for seamlessly blending timeless luxury with contemporary comfort. This elegant establishment prides itself on delivering an unparalleled hospitality experience characterized by refined décor, exceptional service, and a welcoming atmosphere. Featuring 55 meticulously designed guest rooms, the hotel offers guests a unique blend of sophistication and comfort. The property also houses the acclaimed Chalkboard Restaurant, known for its culinary excellence, along with sophisticated event spaces ideal for hosting intimate and memorable gatherings. The hotel's commitment to personalized service and attention to detail has earned it a... Show More
Job Requirements
- Must be at least sixteen years old (at least 21 years old to serve alcoholic beverages)
- must successfully complete restaurants training course
- ability to walk and stand throughout an eight-hour shift
- occasionally required to reach with hands and arms
- regularly required to talk or hear
- handle or feel objects, tools, or controls
- ability to lift, balance and carry large, oval dining room service trays
- must have the ability to lift trays, soiled dish bins, etc, of up to 40 pounds in weight
- closed toe, non-canvas and non-skid soled shoes
- excellent attendance and punctuality
- ability to work all shifts, weekends, and holidays
Job Qualifications
- High School Diploma or GED preferred or currently enrolled in secondary education completion
- at least 1 year of experience with restaurant or customer service experience
- previous experience as a server preferred
- ability to communicate effectively with guests, co-workers, and supervisors
- excellent personal presentation and interpersonal skills
- ability to think and communicate clearly, organize and prioritize in high pressure situations
- basic knowledge of the restaurant's menu, ingredients, and cooking techniques
- knowledge of property details and upcoming events
- knowledgeable of basic sanitation
- knowledgeable of computer operations and ordering procedures
- ability to absorb large amounts of information quickly
- able to successfully multitask
- ability to maintain excellent attendance and punctuality
- ability to work all shifts, weekends and holidays
Job Duties
- Monitors guests entering and exiting dining area
- graciously greets guests upon their arrival
- maintains an accurate, fair and up-to-date waitlist and seating chart
- informs guests when their table is ready
- escorts guests to their seats, provides menus to guests, and informs them of the name of their server
- utilizes Open Table to take reservations and review the daily reservation book
- seats guests without reservations
- maintains complete working knowledge of the menus and daily unavailable items
- familiar with frequent guests and their preferences
- directs seating rotation to ensure smooth workflow
- balances customer flow among service stations considering requests and availability
- oversees dining room functioning during meal service
- relays information to service personnel
- requests guest feedback and makes necessary adjustments
- answers dining room telephone, takes reservations and messages
- handles guest service issues promptly and reports to Restaurant Manager on Duty
- completes table checks and operates cash register
- reconciles cash till at start and close of shift
- maintains cleanliness of workstation and surrounding areas
- ensures presence at host stand at all times
- communicates guest preferences to service team verbally and via printed chits
- proactively notifies management of possible seating delays
- assists with duties of servers and bus persons as traffic flow allows
- wears required uniform and adheres to grooming and dress policies
- conducts oneself professionally with guest awareness
- maintains communication and teamwork with co-workers and supervisors
- adheres to company and department policies, procedures, and quality standards
Job Location
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