Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
flexible scheduling
Retirement Plan
Employee assistance program
Job Description
Our company is a well-established hotel known for its commitment to delivering exceptional guest experiences through outstanding service and operational excellence. We pride ourselves on fostering a positive environment where both guests and employees feel valued and supported. As a recognized leader in the hospitality industry, we strive to maintain the highest standards in every aspect of our hotel operations, ensuring memorable stays for our guests. We are currently seeking a dedicated Host to join our team, a role integral to maintaining our reputation for excellence in guest relations and service delivery.
The Host plays a crucial role as the first point of contact for guests in our various dining outlets. This position is responsible for the prompt recognition and seating of guests, assisting servers in delivering attentive and courteous service, and managing payment collection alongside the cashier. The Host is expected to exhibit strong communication skills, multi-task efficiently, and demonstrate initiative by anticipating needs before they arise. Ideal candidates will have a high school diploma or equivalent, with experience in hotel operations or a related field being preferred.
In this role, the Host ensures all guest interactions are handled professionally, providing clear and accurate information about wait times, menu offerings, and specials. The Host also ensures compliance with company standards and regulatory certifications related to food handling and safety. This position requires a passion for customer service, an ability to resolve workplace issues effectively, and the capacity to assimilate complex information from various sources to meet operational demands. The Host is integral to supporting servers and cashiers to ensure smooth service flow and guest satisfaction throughout the dining experience.
Additional responsibilities include maintaining the cleanliness and appearance of menus, managing reservations, operating cash registers, preparing cashier reports, and having thorough knowledge of state liquor laws and room service standards. The Host must also participate in ongoing training and meetings to remain current with company policies and industry standards. This is a vital role within our team that demands professionalism, efficiency, and a genuine desire to enhance the guest experience at every touchpoint.
The Host plays a crucial role as the first point of contact for guests in our various dining outlets. This position is responsible for the prompt recognition and seating of guests, assisting servers in delivering attentive and courteous service, and managing payment collection alongside the cashier. The Host is expected to exhibit strong communication skills, multi-task efficiently, and demonstrate initiative by anticipating needs before they arise. Ideal candidates will have a high school diploma or equivalent, with experience in hotel operations or a related field being preferred.
In this role, the Host ensures all guest interactions are handled professionally, providing clear and accurate information about wait times, menu offerings, and specials. The Host also ensures compliance with company standards and regulatory certifications related to food handling and safety. This position requires a passion for customer service, an ability to resolve workplace issues effectively, and the capacity to assimilate complex information from various sources to meet operational demands. The Host is integral to supporting servers and cashiers to ensure smooth service flow and guest satisfaction throughout the dining experience.
Additional responsibilities include maintaining the cleanliness and appearance of menus, managing reservations, operating cash registers, preparing cashier reports, and having thorough knowledge of state liquor laws and room service standards. The Host must also participate in ongoing training and meetings to remain current with company policies and industry standards. This is a vital role within our team that demands professionalism, efficiency, and a genuine desire to enhance the guest experience at every touchpoint.
Job Requirements
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must be able to multi-task
- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
- Must routinely meet deadlines
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests
- Must be able to work with and understand financial information and data, and basic arithmetic functions
Job Qualifications
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Strong communication skills
- Ability to multi-task efficiently
- Demonstrated initiative and problem-solving skills
- Knowledge of food handling and safety certification requirements
- Basic arithmetic and financial data understanding
- Familiarity with state liquor laws
- Ability to assimilate complex information
- Ability to handle guest and coworker concerns effectively
Job Duties
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Greeting guests, providing clear and accurate wait time and guiding guests to table
- Comply at all times with The Company's standards and regulations to encourage safe and efficient hotel operations
- Comply with certification requirements as required for the position to include Food Handlers, Alcohol Awareness, Safety, etc
- Have a passion for customer service and strong communication skills
- Know how to prepare cashier report at the end of the shift
- Know how to properly take reservations for outlets
- Ensure quality control of menus with regard to cleanliness and appearance
- Perform opening and closing duties according to established side work checklist
- Ability to answer the telephone according to standards
- Have a complete knowledge of standards of service for receiving a room service order
- Have a thorough knowledge of menus and current specials in all applicable departments
- Assist servers and cashiers in the servicing of guests as needed
- Know and understand the state liquor laws
- Perform other duties as requested by management
- Attend meetings/training as required by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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