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Sendik's Food Market logo

Restaurant/ Hospitality Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible work schedule

Job Description

Sendik's Food Markets is a distinguished family-owned grocery company with a proud century-long tradition of excellence and dedication to quality. Founded over 100 years ago, Sendik's has matured into a brand synonymous with exceptional service, genuine community involvement, and outstanding customer experiences. With 17 store locations across Southeastern Wisconsin, the company blends the inviting charm of a local grocer with the fast-paced demands and innovations of contemporary retail. As Sendik's approaches its 2026 Centennial Anniversary, it continues to build on its legacy by fostering a culture of passion, integrity, and nimbleness among its associates. The company prides itself on treating... Show More

Job Requirements

  • High school diploma
  • minimum two years previous experience in food and beverage facility or establishment
  • completion of a vocation course in bartending preferred
  • must be 21 or older
  • ability to lift a maximum of 40 lbs
  • proficient with point-of-sale systems
  • knowledge of local and state regulations related to alcohol service and safety/sanitation compliance
  • previous experience with ordering product
  • strong ability to diffuse tense situations and resolve conflict

Job Qualifications

  • High school diploma
  • completion of a vocation course in bartending preferred
  • Minimum of two years of previous experience in a food and beverage facility or establishment with previous restaurant management experience
  • Complete understanding of all equipment, including juicers, specialty coffee beverages as well as high end liquor selections
  • Proven ability to work in a fast paced, customer focused environment
  • Excellent customer service skills with a high sense of urgency to exceed expectations
  • Strong interpersonal and communication skills
  • is energetic and passionate about helping customers
  • Ability to think critically, problem solve and be keenly observant
  • Must be 21 or older with extensive working knowledge of alcoholic and non-alcoholic beverages, including but not limited to high-end bourbons and liquors
  • Proficient with point-of-sale systems
  • Knowledge of local and state regulations related to alcohol service and safety/sanitation compliance
  • Previous experience with ordering product a must
  • Strong ability to diffuse tense situations and resolve conflict
  • Ability to lift a maximum of 40 lbs

Job Duties

  • Manages the business and customer service aspects of the bar/ restaurant including keeping a current bartenders license, assisting in negotiating supplier contracts, managing inventory and ordering supplies
  • Develop and optimize the Coffee, Bar and Food menus for all locations based on guest feedback
  • Develops, plans and implements promotional, and special events
  • Provides exceptional customer service to guests
  • creates a lively and warm environment
  • Maintains current, required licenses and vendor contracts
  • stays informed of current rules and regulations
  • Manages preparation and service of food menu
  • Sets business goals to increase sales and maximize customer satisfaction
  • Works with Safety and Sanitation leaders to set and enforce quality and safety controls
  • Ensures the bar is appropriately staffed at all hours in alignment with the business needs with well-trained customer service representatives
  • Implements and manages best in class standard operating procedures and practices
  • Trains and coaches associates on standard operating procedures
  • Manages inventory and orders products according to the needs of the business
  • Builds customer relationships and grows customer base
  • Partners with other Department Managers to promote the bar and associated events to drive sales through theater events
  • Ensures 100% compliance to all state and local regulations
  • Completes other miscellaneous duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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