Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible work schedule
Job Description
Sendik's Food Markets is a distinguished family-owned grocery company with a proud century-long tradition of excellence and dedication to quality. Founded over 100 years ago, Sendik's has matured into a brand synonymous with exceptional service, genuine community involvement, and outstanding customer experiences. With 17 store locations across Southeastern Wisconsin, the company blends the inviting charm of a local grocer with the fast-paced demands and innovations of contemporary retail. As Sendik's approaches its 2026 Centennial Anniversary, it continues to build on its legacy by fostering a culture of passion, integrity, and nimbleness among its associates. The company prides itself on treating every customer like family and ensuring that each interaction is meaningful and satisfying. Being part of Sendik's means joining a team that values excellence and community impact, providing considerable opportunities for personal and professional growth within a supportive and dynamic environment.
The role of Restaurant/ Hospitality Manager at Sendik's Food Markets is a pivotal position responsible for ensuring the seamless operation of their bar and restaurant services. This manager is tasked with overseeing all aspects of hospitality and customer experience, aiming to deliver outstanding food and beverage offerings consistently. The ideal candidate will bring expertise in managing food and beverage operations while championing the company’s core values of service, passion, and nimbleness. Responsibilities include managing inventory, staff training, promotional event planning, and maintaining compliance with safety and licensing regulations. The manager will also be charged with enhancing product offerings by optimizing coffee, bar, and food menus based on customer feedback. This role demands strong leadership to build a warm and lively atmosphere that delights patrons and promotes business growth. Practical experience with ordering supplies, managing supplier contracts, and adhering to local and state alcohol regulations is essential.
In addition, the Restaurant/ Hospitality Manager will collaborate closely with other department managers to boost customer engagement through creative promotions and events, ensuring the bar and restaurant meet their sales goals and customer satisfaction targets. This position requires a hands-on leader capable of driving team performance while maintaining high operational standards in safety and sanitation. As an instrumental part of the Sendik's team, this manager will personify the company’s commitment to exceptional service and contribute significantly to the ongoing success and reputation of this century-old business. The right candidate will find a rewarding career that aligns passion with professional development, all while serving and enhancing the local community.
The role of Restaurant/ Hospitality Manager at Sendik's Food Markets is a pivotal position responsible for ensuring the seamless operation of their bar and restaurant services. This manager is tasked with overseeing all aspects of hospitality and customer experience, aiming to deliver outstanding food and beverage offerings consistently. The ideal candidate will bring expertise in managing food and beverage operations while championing the company’s core values of service, passion, and nimbleness. Responsibilities include managing inventory, staff training, promotional event planning, and maintaining compliance with safety and licensing regulations. The manager will also be charged with enhancing product offerings by optimizing coffee, bar, and food menus based on customer feedback. This role demands strong leadership to build a warm and lively atmosphere that delights patrons and promotes business growth. Practical experience with ordering supplies, managing supplier contracts, and adhering to local and state alcohol regulations is essential.
In addition, the Restaurant/ Hospitality Manager will collaborate closely with other department managers to boost customer engagement through creative promotions and events, ensuring the bar and restaurant meet their sales goals and customer satisfaction targets. This position requires a hands-on leader capable of driving team performance while maintaining high operational standards in safety and sanitation. As an instrumental part of the Sendik's team, this manager will personify the company’s commitment to exceptional service and contribute significantly to the ongoing success and reputation of this century-old business. The right candidate will find a rewarding career that aligns passion with professional development, all while serving and enhancing the local community.
Job Requirements
- High school diploma
- minimum two years previous experience in food and beverage facility or establishment
- completion of a vocation course in bartending preferred
- must be 21 or older
- ability to lift a maximum of 40 lbs
- proficient with point-of-sale systems
- knowledge of local and state regulations related to alcohol service and safety/sanitation compliance
- previous experience with ordering product
- strong ability to diffuse tense situations and resolve conflict
Job Qualifications
- High school diploma
- completion of a vocation course in bartending preferred
- Minimum of two years of previous experience in a food and beverage facility or establishment with previous restaurant management experience
- Complete understanding of all equipment, including juicers, specialty coffee beverages as well as high end liquor selections
- Proven ability to work in a fast paced, customer focused environment
- Excellent customer service skills with a high sense of urgency to exceed expectations
- Strong interpersonal and communication skills
- is energetic and passionate about helping customers
- Ability to think critically, problem solve and be keenly observant
- Must be 21 or older with extensive working knowledge of alcoholic and non-alcoholic beverages, including but not limited to high-end bourbons and liquors
- Proficient with point-of-sale systems
- Knowledge of local and state regulations related to alcohol service and safety/sanitation compliance
- Previous experience with ordering product a must
- Strong ability to diffuse tense situations and resolve conflict
- Ability to lift a maximum of 40 lbs
Job Duties
- Manages the business and customer service aspects of the bar/ restaurant including keeping a current bartenders license, assisting in negotiating supplier contracts, managing inventory and ordering supplies
- Develop and optimize the Coffee, Bar and Food menus for all locations based on guest feedback
- Develops, plans and implements promotional, and special events
- Provides exceptional customer service to guests
- creates a lively and warm environment
- Maintains current, required licenses and vendor contracts
- stays informed of current rules and regulations
- Manages preparation and service of food menu
- Sets business goals to increase sales and maximize customer satisfaction
- Works with Safety and Sanitation leaders to set and enforce quality and safety controls
- Ensures the bar is appropriately staffed at all hours in alignment with the business needs with well-trained customer service representatives
- Implements and manages best in class standard operating procedures and practices
- Trains and coaches associates on standard operating procedures
- Manages inventory and orders products according to the needs of the business
- Builds customer relationships and grows customer base
- Partners with other Department Managers to promote the bar and associated events to drive sales through theater events
- Ensures 100% compliance to all state and local regulations
- Completes other miscellaneous duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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