Restaurant General Manager @ DraftKings Sportsbook

Scottsdale, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

flexible schedule

Job Description

TPC Scottsdale, recognized as the home of the largest-attended tournament in the world, the fan-favorite WM Phoenix Open, stands as a premier golf destination that masterfully blends challenge with playability. Nestled in the rugged Sonoran Desert and framed by the breathtaking McDowell Mountains, this exclusive Scottsdale establishment boasts two championship courses: the iconic Stadium Course and the picturesque Champions Course. As the sole PGA TOUR property in Arizona, TPC Scottsdale offers a golfing experience marked by prestigious standards of quality and service, typically reserved for TOUR professionals themselves, creating an unparalleled atmosphere for both elite golfers and recreational players alike.

TPC Scottsdale is now offering a dynamic career opportunity as a Restaurant General Manager at its brand-new DraftKings Sportsbook, which opened in Fall 2023. This unique entertainment venue fuses premier food and beverage experiences with sports betting in a modern 12,000 square-foot interior space that opens up to a 6,000 square-foot patio, highlighted by vibrant video walls and screens spanning over 3,600 square feet. The venue features seating for 400 guests, inclusive of private cabanas and VIP areas designed for luxurious enjoyment and special event hosting.

The Restaurant General Manager plays a crucial leadership role, tasked with providing vision, strategy, and motivation to a robust food and beverage team exceeding 100 members. This position assumes full responsibility for all restaurant functions, including recruitment, training, food and beverage programming, and operational systems management. With a strong focus on delivering creative culinary experiences and exceptional service, the General Manager actively drives business success and guest satisfaction while managing profitability metrics through comprehensive P&L ownership. This role requires a strategic leader adept at analyzing and reporting financial data, setting department goals, executing staff training, and ensuring compliance with industry standards and regulations. The position offers a rewarding challenge to oversee day-to-day restaurant and bar operations within an exciting, fast-paced environment committed to excellence and innovation.

Candidates for this role will find themselves at the core of a vibrant community that blends luxury hospitality with world-class sports entertainment. The DraftKings Sportsbook at TPC Scottsdale is a venue where fine dining meets thrilling sports engagement, providing a rare opportunity to influence and enhance guest experiences through expert operational management. If you are passionate about elevating customer service, leading diverse teams, and shaping memorable food and beverage programs, this position offers a promising path for professional growth within one of Arizona’s most esteemed leisure and entertainment establishments. Join the TPC Network and tee up your career in an environment where excellence and creativity take center stage.

Job Requirements

At least a bachelor's degree or equivalent experience
minimum 10 years managerial experience
demonstrated leadership managing over 40 employees
proficient computer skills with Microsoft Office Suite
strong communication skills
experience in financial and risk management
knowledge of hospitality industry regulations
ability to work independently in fast-paced settings
strong interpersonal and relationship management skills
commitment to quality customer service
understanding of health and safety standards in food and beverage
ability to oversee large team operations and multi-department functions

Job Qualifications

At least 10 years in a managerial role or higher
previous experience managing at least 40 direct/indirect reports
bachelor's degree in a related field or equivalent education/experience
excellent written and oral communication skills
proficient in Microsoft Office Suite including Excel, Publisher, PowerPoint
experience in performance risk analysis, issue management, and change management
passion for creating an exceptional customer experience
ability to excel in a fast-paced work environment with limited supervision
proven ability to successfully manage third-party and customer relationships
thorough knowledge of general business administration practices, safe food handling, and state liquor laws

Job Duties

Responsible for the hiring, training, and proficiency of employees in the food & beverage department
plan for and schedule manpower, equipment, and supply requirements for the food and beverage department and maintain accountability for the cost, utilization, and performance of employees and equipment
verify the accuracy of all guest charges to ensure proper accounting including obtaining authorization codes on any credit card charges
maintain control of employee uniforms, ensuring that uniforms and name tags are worn and kept clean and readily available
implement and operate within all guidelines, policies, procedures, standards, and constraints established by PGA TOUR Golf Course Properties and mandatory standards of operations
maintain responsibility for kitchen and loading dock cleanliness, organization, sanitation and preventative equipment maintenance
assist in the cleanliness and proper setup of dining areas, meeting and banquet rooms, and bar/cocktail lounges and ensure maintenance of all equipment in these areas
sell special events, private functions, VIP spaces, meet with potential clients, assist in planning, and maintain client files and promotional materials
ensure quantity levels of food and beverage products and maintain quality standards in production
develop and maintain marketing and promotional programs related to food & beverage
assume responsibility as manager/supervisor on the floor during all meal periods ensuring food and service standards are maintained
verify the accuracy of prices, taxes, tips, and other charges on guest checks and operate the point of sale system accurately
ensure compliance with R.A.M. or Tips programs and all state and federal laws related to alcohol, cigarette, and tobacco
establish, implement and maintain internal controls for the department
assist in development of the annual food & beverage budget/plan and manage by that budget
implement and monitor internal financial controls including payroll using Kronos system
maintain purchase order system, par-stock levels on inventory and ensure proper quantity and price on purchases
responsible for sales, expenses, and profit goals as outlined in the food & beverage operating plan/budget
undertake special projects or other duties as assigned