Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Fixed Shifts
Job Description
Black Bear Diner is a well-established casual dining restaurant known for its classic American comfort food and welcoming atmosphere. The company prides itself on delivering a memorable dining experience through quality meals, exceptional service, and a friendly environment that makes guests feel at home. Founded with the mission to serve hearty, made-from-scratch food, Black Bear Diner has grown to become a popular choice for families and individuals alike, with numerous locations that reflect its commitment to community values and customer satisfaction. The establishment emphasizes creating a warm, inviting atmosphere that sets it apart from typical dining options, making it a beloved destination for both locals and travelers seeking reliable, tasty cuisine in a positive setting. This approach is supported by a dedicated staff who share a passion for hospitality and high standards of service.
The role of Restaurant Manager at Black Bear Diner is integral to the ongoing success and operation of each location. This position requires a dynamic leader with a thorough understanding of restaurant operations who can manage a diverse team to uphold the diner’s standards for quality and service excellence. As a Restaurant Manager, you will be responsible for overseeing all aspects of daily operations in a busy restaurant environment. You will lead a team that includes servers, kitchen staff, and management personnel by hiring, training, and providing ongoing development opportunities to ensure top performance. Managing staffing schedules to ensure proper coverage and conducting performance evaluations are key components of the role, along with fostering a positive and productive workplace culture.
Customer service is at the heart of this position, where you will ensure that each guest receives exceptional and personalized attention. Handling any guest issues professionally and ensuring that the restaurant environment remains clean and welcoming are vital responsibilities. Operational management includes maintaining food quality, presentation, timing, and strict adherence to health and safety standards and sanitation regulations. The Restaurant Manager also oversees inventory control and cost management to maximize profitability, requiring the ability to track and analyze financial performance, adjust strategies as needed, and implement effective cost-control measures.
Financial acumen is essential as this role involves managing labor costs and other expenses while driving revenue growth to meet corporate financial goals. The Restaurant Manager will also engage in marketing efforts at the local level to promote the restaurant within the community and enhance guest satisfaction through feedback analysis. Compliance with all regulatory requirements and regular audits to ensure adherence to company policies and industry standards round out the comprehensive responsibilities of this pivotal role. This opportunity offers a leadership position within a thriving casual dining brand where operational expertise and a passion for hospitality combine to deliver outstanding dining experiences that retain loyal customers and encourage repeat visits.
The role of Restaurant Manager at Black Bear Diner is integral to the ongoing success and operation of each location. This position requires a dynamic leader with a thorough understanding of restaurant operations who can manage a diverse team to uphold the diner’s standards for quality and service excellence. As a Restaurant Manager, you will be responsible for overseeing all aspects of daily operations in a busy restaurant environment. You will lead a team that includes servers, kitchen staff, and management personnel by hiring, training, and providing ongoing development opportunities to ensure top performance. Managing staffing schedules to ensure proper coverage and conducting performance evaluations are key components of the role, along with fostering a positive and productive workplace culture.
Customer service is at the heart of this position, where you will ensure that each guest receives exceptional and personalized attention. Handling any guest issues professionally and ensuring that the restaurant environment remains clean and welcoming are vital responsibilities. Operational management includes maintaining food quality, presentation, timing, and strict adherence to health and safety standards and sanitation regulations. The Restaurant Manager also oversees inventory control and cost management to maximize profitability, requiring the ability to track and analyze financial performance, adjust strategies as needed, and implement effective cost-control measures.
Financial acumen is essential as this role involves managing labor costs and other expenses while driving revenue growth to meet corporate financial goals. The Restaurant Manager will also engage in marketing efforts at the local level to promote the restaurant within the community and enhance guest satisfaction through feedback analysis. Compliance with all regulatory requirements and regular audits to ensure adherence to company policies and industry standards round out the comprehensive responsibilities of this pivotal role. This opportunity offers a leadership position within a thriving casual dining brand where operational expertise and a passion for hospitality combine to deliver outstanding dining experiences that retain loyal customers and encourage repeat visits.
Job Requirements
- 3-5 years of restaurant management experience
- at least 2 years in a supervisory or management role
- experience in a casual dining or full-service restaurant environment preferred
- strong leadership and team-building skills
- excellent communication and interpersonal skills
- ability to multitask and prioritize effectively
- strong understanding of financial and operational management
- proficiency with point-of-sale (POS) systems, scheduling software, and Microsoft Office
- high school diploma or equivalent
- physical ability to stand, walk, bend, and lift up to 50 pounds
- ability to work in a fast-paced, high-energy environment
Job Qualifications
- Experience:
- 3-5 years of restaurant management experience, with at least 2 years in a supervisory or management role
- Strong leadership and team-building skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong understanding of financial and operational management
- Proficiency with point-of-sale (POS) systems, scheduling software, and Microsoft Office
- Ability to stand, walk, bend, and lift up to 50 pounds
- Ability to work in a high-energy, fast-paced environment
Job Duties
- Hire, train, and develop staff members, including servers, kitchen staff, and management
- Provide ongoing training and mentorship to ensure all employees meet performance expectations
- Manage staff scheduling and ensure adequate coverage for all shifts
- Lead by example to create a positive, productive, and guest-focused work environment
- Conduct performance evaluations and provide constructive feedback to staff
- Customer Service:
- Ensure guests receive exceptional service by maintaining high standards of customer interaction
- Handle guest complaints and resolve issues in a professional and timely manner
- Ensure that the restaurant atmosphere is welcoming and reflects the brand’s values
- Monitor dining area to ensure cleanliness and proper set-up
- Oversee daily operations of the diner, ensuring that food quality, presentation, and timing meet Black Bear Diner standards
- Ensure adherence to health, safety, and sanitation regulations
- Manage inventory levels, order supplies, and control costs to ensure profitability
- Ensure proper opening and closing procedures are followed
- Financial Management:
- Manage the restaurant’s financial performance by controlling expenses, maximizing revenue, and ensuring profitability
- Monitor daily sales, labor costs, and other operating expenses
- Analyze profit and loss statements, and adjust operations to achieve financial targets
- Implement and maintain cost-control measures in food and labor
- Marketing & Community Engagement:
- Promote the restaurant through local marketing efforts, social media, and community involvement
- Monitor guest satisfaction surveys and reviews, making improvements as needed
- Assist with implementing corporate marketing strategies at the local level
- Ensure the restaurant complies with all local, state, and federal regulations, including those related to food safety and labor laws
- Conduct regular audits to ensure compliance with company policies and industry regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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