Restaurant General Manager

Gaylord Hotels is a distinguished brand under the Marriott International portfolio, known for its exceptional resort and convention properties. Located in Kissimmee, Florida, at 6000 W Osceola Parkway, Gaylord Hotels is a premier destination offering a wide range of hospitality services designed to bring people together in extraordinary ways. As part of the Marriott International family, Gaylord Hotels benefits from the resources, leadership, and global reach of one of the world's most renowned hospitality companies. The brand prides itself on delivering thoughtful, big-hearted service and fostering a workplace where associates, or STARs as they're affectionately called, can grow both personally and professionally.

At Gaylord Hotels, the emphasis is on creativity, entrepreneurial spirit, and providing exemplary guest experiences that surpass conventional hotel standards. The properties feature comprehensive meeting spaces, dining options, and immersive programming tailored to create memorable events and experiences for every guest. Employees are encouraged to embrace opportunities that extend beyond traditional roles, supported by an inclusive environment committed to equality and diversity.

The Food and Beverage Manager role at Gaylord Hotels is a key leadership position responsible for overseeing all food and beverage outlet operations. This full-time management position offers an annual salary range between $85,000 and $115,000, with eligibility for bonuses, highlighting the importance of performance excellence in the role. The location is onsite at the Kissimmee property and relocation assistance is available for qualified candidates.

The primary responsibility of the Food and Beverage Manager is to lead and manage the outlets' operations, including marketing initiatives, food and wine promotions, customer service excellence, and inventory management. This role involves active participation in menu and recipe development, as well as food preparation oversight to ensure quality and consistency. The manager also plays a crucial role in developing beverage programs in line with corporate agreements and standards.

In addition to operational oversight, the Food and Beverage Manager is tasked with maintaining compliance with established policies, safety standards, and regulatory requirements such as HACCP, OSHA, and regional Alcoholic Beverage Commission guidelines. Strategic planning is a significant element of the role, involving budget creation and management, financial forecasting, profit and loss accountability, and cost control.

The role requires effective team management, including performance management of service and management staff, fostering a collaborative work environment, and implementing initiatives that enhance the overall guest experience. The manager is also responsible for conducting inventories, overseeing purchasing procedures, ensuring proper maintenance and cleanliness of equipment and outlets, and facilitating communication within the Food and Beverage department and with other hotel departments.

Customer service is at the heart of this role, with a focus on exceeding guest expectations through personalized service, coaching staff to understand and meet guest needs, and empowering employees to deliver outstanding experiences. The Food and Beverage Manager is also responsible for human resource activities such as interviewing, selecting, training employees, and conducting performance appraisals to support employee growth and organizational success.

Gaylord Hotels fosters a culture of inclusion and equal opportunity employment, welcoming individuals from diverse backgrounds and providing access to fulfilling career opportunities. This role offers a unique chance to be part of a dynamic team dedicated to excellence in hospitality and guest service within a well-established global brand that values innovation and teamwork.