Restaurant General Manager

Greenville, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxby's is a renowned American chain of fast casual dining restaurants specializing in chicken wings, chicken fingers, sandwiches, and salads. Known for its inviting atmosphere and quality food, Zaxby's has established itself as more than just a place to eat; it is a place where guests can have fun, spend time with friends, and enjoy great meals. The brand prides itself not only on its culinary offerings but also on creating memorable experiences for its customers. This philosophy extends to the team members, whom Zaxby's describes as the heart of the company, making it an indescribably great place to work with a positive culture and strong team morale.

The General Manager role at Zaxby's is a critical leadership position that oversees the daily operations of the restaurant located at 824 S Church St, Greenville, SC. This position requires managing staffing, supervising team member development, driving sales growth, controlling costs, ensuring exceptional guest experiences, and upholding brand standards consistently. The General Manager is tasked with creating a positive work environment by providing clear guidance and leadership, fostering a culture that motivates employees while maintaining high morale. This role involves execution and assistance in the development of strategic action plans aligned with company goals and objectives.

As the restaurant leader, the General Manager is responsible for sourcing, hiring, training, and retaining top-performing staff, ensuring they receive ongoing coaching and professional development. They must implement effective scheduling methods to optimize labor costs and sales while maintaining service quality, cleanliness, and safety standards. The position requires adept financial management by monitoring performance metrics, improving profitability, managing inventory and losses, and complying with all company policies and legal regulations. Additionally, the General Manager acts as a key representative of Zaxby's in the community, building strong relationships to increase sales and enhance brand loyalty.

Zaxby's supports its leaders with competitive compensation that includes base pay plus quarterly bonus potential of up to 24% of annual salary. This role offers full benefits including medical, dental, vision insurance, short- and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with employer matching contributions. Additional employee perks include free meals, paid time off, paid holidays, and an employee referral program. Zaxby's fosters opportunities for career advancement, encouraging growth within the company structure.

In this capacity, the General Manager must comply with all required training such as the Zaxbys General Manager Development Plan, Operations Excellence Capstone Class, Food Safety Certification, and Manager Certification. They handle guest and employee concerns with professionalism and ensure all restaurant operations meet rigorous safety and quality standards. The job requires flexibility in scheduling as well as the ability to work a minimum of 48 hours per week, including nights, weekends, and holidays. This dynamic, hands-on role requires someone with strong leadership, organizational, and interpersonal skills who is ready to contribute to Zaxby's continuing success and vibrant work culture.

Job Requirements

Must be 21 years of age or older
must have a valid drivers license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
must have a valid drivers license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred
successful completion of background check and motor vehicle report

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
complete Food Safety Certification and Manager Certification
ensure that the restaurant delivers great experiences to guests
maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
plan and delegate shift assignments including communicating expectations and adjusting as needed
ensure service, product quality, and cleanliness standards are consistently upheld
create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
strive to increase sales by building community relationships and providing outstanding product and service
control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
complete performance reviews for crew members and assist with performance reviews for managers
maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
utilize management tools and keep neat, accurate, and current records
review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
escalate concerns to your supervisor when appropriate
perform all other duties necessary to ensure restaurant operations function properly