Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
weekly pay
performance bonuses
meal discounts
Corporate discounts
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k plan
Paid Time Off
Paid parental leave
Employee assistance program
Pre-tax commuter benefits
flexible spending accounts
Dependent care accounts
development opportunities
Job Description
Shake Shack is a premier hospitality brand renowned for its commitment to quality food, exceptional service, and community engagement. Originating from a humble hot dog cart in New York City's Madison Square Park, Shake Shack was founded by Danny Meyer, a respected pioneer in the hospitality industry and CEO of Union Square Hospitality Group. The brand’s ethos is deeply rooted in the values of hospitality, community support, and culinary excellence. Over the years, Shake Shack has evolved into a global phenomenon, recognized for its inviting atmosphere, top-tier menu offerings, and dedication to doing the right thing for employees, guests, and neighborhoods alike.
As one of the fastest-growing hospitality companies, Shake Shack believes its strength lies in its people and their passion. The company fosters an inclusive, dynamic environment where employees are empowered to grow professionally and personally. Joining Shake Shack means becoming part of the #ShackFam, a community that values mentorship, hands-on training, career development, and the opportunity to impact business and communities positively.
The role available is a Restaurant General Manager position, part of the team leadership responsible for driving operational excellence and delivering a memorable guest experience. This leadership role requires managing high-volume, fast-paced restaurant operations with a focus on coaching, team development, financial stewardship, and community engagement. The position involves overseeing daily activities, managing inventory and safety protocols, ensuring compliance with health codes, and optimizing profitability through budget management and sales growth strategies.
In this role, the General Manager will lead by example, cultivating a culture of hospitality and excellence amongst team members. Responsibilities include developing staff skills, managing payroll and schedules, and executing company policies to maintain the highest standards of quality and safety. The manager also serves as a community ambassador, promoting the Shake Shack brand locally through events and word-of-mouth engagement.
This career opportunity offers competitive wages, comprehensive benefits, and the chance to work in an industry-leading company that values innovation, diversity, and sustainability. Shake Shack provides a supportive environment where your ideas matter, and your contributions make a tangible difference. Whether you are passionate about hospitality, food service, or business management, this position offers substantial growth potential and the ability to thrive within a respected global brand committed to standing for something good.
As one of the fastest-growing hospitality companies, Shake Shack believes its strength lies in its people and their passion. The company fosters an inclusive, dynamic environment where employees are empowered to grow professionally and personally. Joining Shake Shack means becoming part of the #ShackFam, a community that values mentorship, hands-on training, career development, and the opportunity to impact business and communities positively.
The role available is a Restaurant General Manager position, part of the team leadership responsible for driving operational excellence and delivering a memorable guest experience. This leadership role requires managing high-volume, fast-paced restaurant operations with a focus on coaching, team development, financial stewardship, and community engagement. The position involves overseeing daily activities, managing inventory and safety protocols, ensuring compliance with health codes, and optimizing profitability through budget management and sales growth strategies.
In this role, the General Manager will lead by example, cultivating a culture of hospitality and excellence amongst team members. Responsibilities include developing staff skills, managing payroll and schedules, and executing company policies to maintain the highest standards of quality and safety. The manager also serves as a community ambassador, promoting the Shake Shack brand locally through events and word-of-mouth engagement.
This career opportunity offers competitive wages, comprehensive benefits, and the chance to work in an industry-leading company that values innovation, diversity, and sustainability. Shake Shack provides a supportive environment where your ideas matter, and your contributions make a tangible difference. Whether you are passionate about hospitality, food service, or business management, this position offers substantial growth potential and the ability to thrive within a respected global brand committed to standing for something good.
Job Requirements
- Minimum 3 years of restaurant general management experience
- Knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes
- Ability to train others on operations
- Demonstrated hospitality and motivational skills
- Strong leadership with coaching focus
- Financial knowledge of business operations
- Minimum 3 years with P&L responsibilities
- Food handler certification preferred
- Willingness to work flexible hours
Job Qualifications
- Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
- Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- Ability to learn and train others on all aspects of the Shack operations
- Demonstrated ability to champion hospitality and motivate team members
- Strong leadership skills with a focus on coaching and achieving excellence
- Knowledgeable in all financial aspects of business operations
- Minimum 3 years of P&L responsibilities
- Food handler certification, preferred
- Willingness to work flexible hours
Job Duties
- Lead, coach and develop team members
- Manage inventory, quality, and safety protocols
- Meet and exceed financial and profitability goals by managing budget
- Maintain top-notch standards of excellence and hospitality
- Drive sales and profits while developing people
- Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
- Manage payroll and scheduling
- Promote the brand in the local community through word-of-mouth and restaurant events
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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