Restaurant General Manager

Greenville, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $47,700.00 - $65,800.00

Work Schedule

Flexible

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a vibrant and rapidly growing restaurant chain known for its commitment to delivering not merely meals but memorable experiences to its guests. Established with the idea that dining out should be fun and social, Zaxbys has cultivated a welcoming environment where people can enjoy delicious food while spending quality time with friends and family. The company values its team members deeply, fostering a workplace culture that prioritizes positivity, growth opportunities, and employee well-being. With a broad network of locations, Zaxbys has become a go-to destination for those seeking flavorful meals paired with exceptional customer service.

The role of General Manager at Zaxbys is integral to maintaining the high standards and vibrant culture that guests and employees alike appreciate. This leadership position involves overseeing the daily operations of the restaurant to ensure a seamless, high-quality dining experience. Responsibilities include strategic staffing, team member development, sales growth, cost control, and upholding brand standards consistently. The General Manager plays a critical role in creating a positive culture and high team morale by providing clear guidance, example-setting, and support.

General Managers at Zaxbys are expected to be hands-on leaders who can effectively manage a dynamic team while striving for operational excellence. They execute and assist in developing action plans aligned with company goals, fostering community relationships that drive sales and enhance guest experience. By maintaining operational standards, managing costs, and maximizing team potential, they ensure the restaurant's profitability and long-term success. This role offers competitive pay with bonus potential of up to 24% of annual salary, reflecting the company’s commitment to valuing its management staff. Benefits like paid time off, paid holidays, free meals, and opportunities to advance help create a supportive and rewarding work environment.

Working at Zaxbys means joining a community that supports career growth through structured development programs such as the General Manager Development Plan and the Operations Excellence Capstone Class. The company also prioritizes safety, compliance with legal regulations, and effective communication to maintain a workplace where both guests and team members feel respected and valued. This position requires an individual with strong organizational skills, leadership qualities, and a passion for delivering exceptional service. The chance to be a pivotal member of an expanding team makes this an exciting opportunity for career-minded professionals in the restaurant industry.

Job Requirements

must be 21 years of age or older
must have a valid driver's license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Qualifications

must be 21 years of age or older
must have a valid driver's license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Duties

complete all training requirements including zaxbys general manager development plan and operations excellence capstone class
food safety certification and manager certification
any additional training required by zax llc
ensure that the restaurant delivers great experiences to guests
maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
plan and delegate shift assignments including communicating expectations and adjusting as needed
ensure service, product quality, and cleanliness standards are consistently upheld
create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
strive to increase sales by building community relationships and providing outstanding product and service
control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all zaxbys franchising llc and zax llc guidelines, policies, and procedures
complete performance reviews for crew members and assist with performance reviews for managers
maintain compliance with zaxbys franchising llc, zax llc, federal, state, and local laws, guidelines, policies, and procedures
utilize management tools and keep neat, accurate, and current records
review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
other responsibilities
handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
escalate concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly