Restaurant General Manager

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Work environment where you can come as you are

weekly pay

performance bonuses

meal discounts

Corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401k plan with company match

Paid Time Off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

flexible spending accounts

Dependent care accounts

Development and growth opportunities

Job Description

Shake Shack is a renowned hospitality brand that has grown from a humble hot dog cart in New York City's Madison Square Park to one of the fastest-growing restaurant chains in the industry. Founded by Danny Meyer, an acclaimed restaurateur and author, Shake Shack is rooted in delivering high-quality food paired with exceptional hospitality, all while giving back to the community. The company prides itself on creating a welcoming and inclusive work environment where employees, affectionately known as #ShackFam, receive hands-on mentorship, training, and vast opportunities for personal and professional growth. Shake Shack's commitment to doing the right thing extends beyond its kitchens and dining rooms, touching neighborhoods and communities through sustainable practices and local engagement. Employees are encouraged to bring their authentic selves to work, share ideas freely, and contribute to a culture of fun and collaboration.

The role of a Restaurant General Manager at Shake Shack is pivotal in driving the brand's success. This leadership position demands a passionate, experienced individual dedicated to fostering excellence in hospitality and operational efficiency. As a General Manager, you will lead, coach, and develop a dynamic team, ensuring that every guest enjoys an unparalleled dining experience. You will be responsible for managing inventory, upholding quality and safety standards, and achieving financial goals by overseeing budgets and payroll. A key aspect of the role involves implementing company policies and strategies to maintain compliance with health and safety regulations at both local and state levels. Your efforts will directly influence sales growth, profitability, and the overall reputation of the restaurant in its community. This position offers a unique blend of operational management, team leadership, and community engagement, all within a supportive and vibrant environment. Shake Shack values leaders who are motivated to champion hospitality, motivate their teams, and contribute meaningfully to the company's mission to "Stand For Something Good."

Job Requirements

Minimum 3 years of restaurant general management experience
Working knowledge of restaurant operations
Ability to train others
Strong leadership and coaching skills
Knowledge of financial operations and P&L responsibility
Food handler certification preferred
Flexibility to work various hours

Job Qualifications

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Ability to learn and train others on all aspects of the Shack operations
Demonstrated ability to champion hospitality and motivate team members
Strong leadership skills with a focus on coaching and achieving excellence
Knowledgeable in all financial aspects of business operations
Minimum 3 years of P&L responsibilities
Food handler certification, preferred
Willingness to work flexible hours

Job Duties

Lead, coach and develop team members
Manage inventory, quality and safety protocols
Meet and exceed financial and profitability goals by managing budget
Maintain top-notch standards of excellence and hospitality
Drive sales and profits while developing people
Implement company policies, procedures and strategies to promote effective local and state health and safety code compliance
Manage payroll and scheduling
Promote the brand in the local community through word-of-mouth and restaurant events