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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
competitive pay
bonus eligible
Paid Time Off
Scholarship Opportunities
career advancement
medical benefits
free meal
Job Description
KFC, a globally renowned fast-food restaurant chain, is known for its delicious fried chicken and vibrant dining experience. As a leader in the quick-service restaurant industry, KFC has built a solid reputation by delivering exceptional food quality, excellent customer service, and fostering a strong sense of community both within its workforce and among its customers. With numerous locations worldwide, KFC offers a dynamic and rewarding career environment where employees can grow, innovate, and contribute to the company’s ongoing success. The company is committed to maintaining high standards focused on equity, inclusion, and belonging, promoting a vibrant and optimistic culture.
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Job Requirements
- Adheres to corporate policies and occupational health and food safety standards
- five years in restaurant or retail management
- experience in P&L analysis
- proficiency with digital tools
- strong communication skills
- knowledge of restaurant maintenance programs
- commitment to equity, inclusion and belonging principles
- experience in team motivation and development
- skilled in recruitment and training
- adaptability to change
Job Qualifications
- Five years in restaurant or retail management with a strong track record in people management
- proven ability to improve performance based on P&L analysis
- proficient with digital tools and platforms
- exceptional communication skills including written, verbal, and interpersonal
- solid understanding of restaurant maintenance programs
- champions KFC's culture and values focused on equity, inclusion and belonging
- experienced in recognizing and motivating teams
- successful track record in people development
- skilled in recruiting top talent and training both high and under-performing employees
- adaptable to change and experienced in supporting change management
Job Duties
- Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors
- develop a comprehensive training plan
- mentor Assistant Managers, Shift Supervisors, and Team Member Trainers
- oversee the execution of all training and development initiatives
- recognize and reward outstanding Team Member performance
- foster a culture of equity, inclusion and belonging
- address and resolve conflicts promptly
- personally engage with customers to swiftly resolve issues
- strategically schedule staff to optimize customer service
- coach the management team on the KFC brand standards
- lead product rollout meetings
- analyze the restaurant's financial performance
- manage the budget
- develop strategies to maximize profitability without compromising customer experience
- stay informed about competitors and aim to exceed their standards including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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