Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $23.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
flexible schedule
Job Description
Dunkin' is a globally recognized restaurant company known for its commitment to providing high-quality coffee, baked goods, and fast, friendly service. With a vast network of franchise locations, Dunkin' consistently delivers a welcoming environment where customers can enjoy their favorite beverages and snacks. The company's strong brand reputation is built on its focus on operational excellence, innovative product offerings, and dedicated team members who uphold the brand's core values. Dunkin' emphasizes a culture of teamwork, customer satisfaction, and continuous growth, making it a sought-after workplace for individuals passionate about the food and beverage industry.
The role of a Restaurant Manager at Dunkin' is pivotal to the company's success, being responsible for leading a single restaurant's operations and team members to deliver exceptional guest experiences. This leadership position entails overseeing all aspects of the restaurant's daily functioning in accordance with Dunkin's standards, franchisee policies, and relevant regulations. A Restaurant Manager must exhibit strong and positive leadership skills, fostering a collaborative and motivating work environment. They play a crucial role in recruiting, hiring, training, and supervising team members ranging from shift leaders to bakers and support staff. Beyond managing personnel, the Restaurant Manager ensures operational excellence through stringent adherence to brand systems, health and safety laws, and food handling practices.
This role demands a hands-on approach where the manager leads by example, demonstrating professionalism, a strong work ethic, and a commitment to company values. Overseeing key operational areas such as cash management, inventory control, and adherence to opening and closing procedures, the manager is also responsible for monitoring and controlling food and labor costs to maximize restaurant profitability. Additionally, the manager actively engages with guests by fostering a welcoming atmosphere, responding to customer feedback, and driving continuous improvement strategies.
A successful Restaurant Manager at Dunkin' also focuses on business growth by implementing strategic operational plans to enhance efficiency, reduce waste, and increase productivity. They stay informed about industry trends, competitor activities, and customer preferences to identify new opportunities. The role involves coordinating new product roll-outs, organizing training for staff, and maintaining supply orders to ensure the restaurant remains fully stocked. Collaboration with the Dunkin' and Inspire Brands Field Operations team further aligns the restaurant with company goals and standards. This comprehensive leadership role offers an exciting opportunity for candidates with leadership experience and a passion for delivering exceptional service in a dynamic, fast-paced environment.
The role of a Restaurant Manager at Dunkin' is pivotal to the company's success, being responsible for leading a single restaurant's operations and team members to deliver exceptional guest experiences. This leadership position entails overseeing all aspects of the restaurant's daily functioning in accordance with Dunkin's standards, franchisee policies, and relevant regulations. A Restaurant Manager must exhibit strong and positive leadership skills, fostering a collaborative and motivating work environment. They play a crucial role in recruiting, hiring, training, and supervising team members ranging from shift leaders to bakers and support staff. Beyond managing personnel, the Restaurant Manager ensures operational excellence through stringent adherence to brand systems, health and safety laws, and food handling practices.
This role demands a hands-on approach where the manager leads by example, demonstrating professionalism, a strong work ethic, and a commitment to company values. Overseeing key operational areas such as cash management, inventory control, and adherence to opening and closing procedures, the manager is also responsible for monitoring and controlling food and labor costs to maximize restaurant profitability. Additionally, the manager actively engages with guests by fostering a welcoming atmosphere, responding to customer feedback, and driving continuous improvement strategies.
A successful Restaurant Manager at Dunkin' also focuses on business growth by implementing strategic operational plans to enhance efficiency, reduce waste, and increase productivity. They stay informed about industry trends, competitor activities, and customer preferences to identify new opportunities. The role involves coordinating new product roll-outs, organizing training for staff, and maintaining supply orders to ensure the restaurant remains fully stocked. Collaboration with the Dunkin' and Inspire Brands Field Operations team further aligns the restaurant with company goals and standards. This comprehensive leadership role offers an exciting opportunity for candidates with leadership experience and a passion for delivering exceptional service in a dynamic, fast-paced environment.
Job Requirements
- Basic computer skills
- fluent in spoken and written English or the predominant language
- basic math and financial management skills
- previous leadership experience in retail, restaurant, or hospitality preferred
- ability to show leadership
- a college degree is preferred
Job Qualifications
- Basic computer skills
- fluent in spoken and written English or the predominant language
- basic math and financial management skills
- previous leadership experience in retail, restaurant, or hospitality preferred
- ability to show leadership
- a college degree is preferred
Job Duties
- Perform all responsibilities of restaurant team members
- recruit, hire, train, and supervise restaurant team members including shift leaders, bakers, and support staff
- foster a positive work environment by promoting teamwork, providing coaching and feedback, and resolving conflicts
- implement training programs to enhance team member skills and performance
- lead by example demonstrating a strong work ethic, professionalism, and adherence to company values
- oversee day-to-day operations including opening and closing procedures, cash management, inventory control, and following brand standards
- ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards
- create and maintain a guest-focused culture
- review guest feedback and implement action plans
- develop and implement operational strategies to increase efficiency and reduce waste
- ensure exceptional customer service by providing a welcoming atmosphere
- monitor customer feedback and reviews and address recurring issues
- monitor and control food and labor costs, inventory levels, and waste
- engage with the local community and explore partnership opportunities
- stay updated with industry trends and competitor activities
- communicate restaurant priorities, goals, and results to the team
- execute new product roll-outs including training and marketing
- complete vendor orders for product stocking
- conduct self-assessments for food safety and brand standards
- manage the restaurant budget
- engage with the Dunkin' and Inspire Brands Field Operations team
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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