Restaurant General Manager

Durham, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Paid Time Off

Paid holidays

Free Meals

Employee Referral Program

Job Description

Zaxby's is a well-known fast-casual restaurant chain specializing in chicken wings, chicken fingers, sandwiches, and salads. Established with the mission to provide exceptional food and hospitality, Zaxby's has grown to be a beloved brand for guests seeking both quality dining experiences and a welcoming atmosphere. The company prides itself on creating not just meals but memorable experiences. Zaxby's is recognized for its commitment to team culture, emphasizing a fun and supportive work environment where employees can grow personally and professionally. The brand continually invests in its workforce, valuing the contributions of each team member and fostering leadership development from within.

The role of General Manager at Zaxby's embodies an exciting leadership opportunity within a thriving restaurant environment. The General Manager is pivotal in executing company goals and ensuring operational excellence. This position requires providing guidance and leadership to build a positive workplace culture and maintain high team morale. The General Manager's responsibilities include overseeing daily operations with a focus on staffing, team member development, sales growth, cost management, guest experience, and maintaining brand standards consistently. Acting as a role model, the General Manager fosters motivation and accountability among the team members, with an emphasis on delivering superior guest experiences.

This role offers competitive pay with bonus potential of up to 24 percent of the annual salary, paid quarterly. Additional benefits such as free meals, paid time off, and paid holidays offer an attractive employment package. Zaxby's supports career advancement with training programs including the General Manager Development Plan and Operations Excellence Capstone Class, as well as food safety and manager certification requirements. The General Manager position requires dynamic leadership, a focus on profitability through driving sales and controlling costs, and proactive community engagement. Strong organizational skills, effective people management, and operational oversight are critical for success in this role. Working at Zaxby's means becoming part of a team that values hard work, respect, and a genuine passion for the brand and its customers.

Job Requirements

Must be 21 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: high school diploma or equivalent
3-5 years management experience
Restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Complete food safety certification and manager certification
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly