Restaurant General Manager

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Career advancement opportunities

Job Description

Fulenwider Enterprises is a distinguished multi-brand restaurant company that operates KFC and Taco Bell franchises, recognized for its commitment to quality, innovation, and outstanding customer service. Established as a leading force in the quick-service restaurant industry, Fulenwider Enterprises has built a reputation for cultivating a work environment that values teamwork, growth, and success. The company believes that its employees are the cornerstone of its success and seeks to ensure that every team member experiences professional fulfillment and a positive work culture. With a growing number of locations and a strong community presence, Fulenwider Enterprises offers abundant opportunities for career advancement and personal development within the food service industry.

The role of Restaurant General Manager at Fulenwider comprises a critical leadership position integral to the daily operations and overarching success of each restaurant location. This full-time employment opportunity involves overseeing all facets of restaurant management, including ensuring superior food product quality, guest satisfaction, and maintaining operational excellence. The ideal candidate will be responsible for managing teams, inventory, financial performance, and compliance with health and safety regulations while fostering a safe, productive, and engaging work environment.

As a Restaurant General Manager, you will play a pivotal role in driving the restaurant's success by implementing strategic operational practices that increase efficiency and profitability. This includes managing labor costs, controlling supplies, and optimizing inventory to meet financial objectives. You will be directly involved with guest relations during peak hours, ensuring that every customer receives the highest standard of quality service and hospitality. Your leadership will be fundamental in recruiting, training, motivating, and retaining a skilled workforce that thrives in a dynamic, fast-paced environment. Maintaining compliance with OSHA, local health codes, and company standards is crucial, alongside regularly reviewing safety and security measures.

Leadership responsibilities further extend to equipment and facility maintenance through routine inspections and minor repairs, enabling uninterrupted service excellence. You will also be entrusted with preparing and submitting necessary operational reports and using approved methods to manage cash control and security protocols. This role demands a hands-on approach and a willingness to support marketing efforts and drive team morale by championing recognition and motivation initiatives. If you are a responsible, energetic leader with a passion for the hospitality industry and operational management, Fulenwider Enterprises invites you to join their dedicated team and contribute to continued growth and community impact.

Job Requirements

Dedication to providing exceptional guest service
good communication skills
strong interpersonal skills
conflict resolution skills
exceptional team building capability
basic business math and accounting skills
strong analytical and decision-making skills
basic personal computer literacy
high School Diploma or GED preferred
college or university degree preferred
1-4 years supervisory experience in food or retail environment
experience with profit and loss responsibility
knowledge of operating restaurant equipment such as fryers and ovens
ability to lift up to 25 lbs and carry loads up to 30 feet
ability to push/pull up to 90 lbs and carry up to 30 feet
compliance with company human resources policies
adherence to company and local, state, and federal safety requirements

Job Qualifications

High School Diploma or GED preferred
college or university degree preferred
1-4 years supervisory experience in food or retail environment
experience with profit and loss responsibility
exceptional guest service dedication
strong communication and interpersonal skills
conflict resolution skills
team building capability
basic business math and accounting skills
strong analytical and decision-making skills
basic personal computer literacy

Job Duties

Creates value for shareholders through efficient operations and cost controls
maintains high levels of quality, service, cleanliness, and hospitality by engaging with guests during peak hours and ensuring menu availability
takes an active role in guest service and relations, monitors employee appearance and courtesy, and participates in marketing efforts
controls daily operations including labor and product cost tracking, inventory management, scheduling, and follows procedures for food handling
recruits, trains, motivates, and supervises hourly employees to maintain productivity
implements routine preventive maintenance, conducts equipment and facility checks, and performs minor repairs
prepares and submits operational reports, applies cash control techniques, and ensures security
manages hiring, disciplinary actions, and terminations while maintaining personnel records and fostering a safe work environment
ensures compliance with OSHA, health and safety codes, and company policies