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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive pay
bonus eligible
Paid Time Off
Scholarship Opportunities
career advancement
medical benefits
free meal
Job Description
About the Company:
KFC is a globally recognized fast-food restaurant chain specializing in fried chicken and related menu items. With decades of experience, KFC holds a prominent spot in the quick-service restaurant industry, known for its commitment to quality, consistency, and outstanding customer service. As one of the world's leading fast-food brands, KFC is dedicated to fostering a workplace culture centered on equity, inclusion, and belonging, which drives its success worldwide.
About the Role: The Restaurant General Manager at KFC is a pivotal position that requires dynamic leadership to build and guide a high-performing team focused on delivering exceptional customer... Show More
About the Role: The Restaurant General Manager at KFC is a pivotal position that requires dynamic leadership to build and guide a high-performing team focused on delivering exceptional customer... Show More
Job Requirements
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and occupational health and food safety standards
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and occupational health and food safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors ensuring a strong, well-prepared team
- Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives
- Recognize and reward outstanding Team Member performance regularly while fostering a culture of equity, inclusion and belonging
- Address and resolve conflicts promptly maintaining a positive work environment
- Personally engage with customers swiftly resolving any issues to ensure a positive experience
- Strategically schedule staff to optimize customer service coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation
- Analyze the restaurant's financial performance manage the budget and develop strategies to maximize profitability without compromising the customer experience
- Stay informed about competitors and aim to exceed their standards in all aspects including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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