Restaurant General Manager

About the Company: KFC is a globally recognized fast-food restaurant chain specializing in fried chicken and related menu items. With decades of experience, KFC holds a prominent spot in the quick-service restaurant industry, known for its commitment to quality, consistency, and outstanding customer service. As one of the world's leading fast-food brands, KFC is dedicated to fostering a workplace culture centered on equity, inclusion, and belonging, which drives its success worldwide.

About the Role: The Restaurant General Manager at KFC is a pivotal position that requires dynamic leadership to build and guide a high-performing team focused on delivering exceptional customer experiences. This management role involves recruiting, training, and mentoring staff to uphold the gold standard of service that aligns with KFC’s brand values. The general manager not only drives operational excellence but also plays a key role in motivating employees toward career advancement and cultivating a positive, inclusive workplace culture.

In this role, you will be responsible for overseeing the recruitment and onboarding of top talent, ensuring all team members are well-prepared and trained for their roles. Developing comprehensive training plans and mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers are crucial parts of your duties. You will recognize and reward excellent performance regularly, reinforce equity and inclusion, and address workplace conflicts promptly to maintain a positive environment.

Customer engagement is another vital responsibility, where you will resolve issues swiftly to ensure satisfaction while optimizing staffing schedules to maximize service quality. Leading management team coaching sessions on KFC brand standards and spearheading product rollout meetings will help maintain brand consistency and enhance operational success.

Additionally, the general manager will analyze financial performance, manage the restaurant’s budget, and develop strategies that boost profitability without compromising the customer experience. Staying informed about competitors’ activities, including digital presence and loyalty programs, will help the restaurant to remain competitive in the market.

This challenging yet rewarding position requires a leader with at least five years of restaurant or retail management experience, strong financial acumen, excellent communication skills, and proficiency in digital tools. A successful candidate will champion KFC’s cultural values and have a proven track record in people management, recruitment, training, and adapting to change.

This is an excellent opportunity for a motivated, experienced professional to join a celebrated brand with a comprehensive benefits package, including competitive pay, bonus eligibility, paid time off, scholarship opportunities, medical benefits from day one, and various foundation programs supporting education and financial assistance.