Restaurant General Manager

KFC, a globally recognized fast-food restaurant brand renowned for its signature fried chicken, culinary innovation, and commitment to delivering exceptional customer experiences, is seeking a dedicated Restaurant General Manager to join their dynamic team. As a part of the quick-service restaurant industry, KFC places immense value on leadership that prioritizes team development, operational excellence, and customer satisfaction. The role is a full-time position that offers competitive pay, bonus eligibility, and a comprehensive benefits package. This leadership role is pivotal in driving the restaurant's success and upholding KFC's brand standards and culture.

As the Restaurant General Manager, you will be responsible for leading and inspiring a high-performing team, handpicking and training crew members who consistently deliver outstanding hospitality. This role emphasizes cultivating a vibrant and inclusive culture that empowers team members to excel and grow professionally. You will oversee the recruitment process, conduct orientations, and create comprehensive training plans to mentor assistant managers, shift supervisors, and team trainers. Your leadership will foster an environment of equity, inclusion, and belonging where outstanding performance is recognized and rewarded regularly.

Your day-to-day responsibilities will include developing strategic staffing schedules to optimize customer service, coaching management on maintaining brand excellence, and leading product rollout initiatives. You will be hands-on in resolving customer concerns promptly to maintain positive guest experiences. Additionally, you will analyze the restaurant’s financial operations, manage budgets, and implement strategies to maximize profitability without compromising service quality. Staying competitive by monitoring industry trends, enhancing digital presence, and promoting loyalty programs will also be part of your key duties.

This role demands a leader with a strong background in restaurant or retail management, proven skills in people management, P&L analysis, and digital tools proficiency. Exceptional communication and interpersonal skills are essential, alongside a solid grasp of restaurant maintenance programs. You will champion KFC’s values with a focus on equity, inclusion, and belonging, while managing change and motivating your team to reach their full potential.

Joining KFC as a Restaurant General Manager means being part of a company that values its people and offers numerous growth opportunities. You will enjoy competitive pay, bonuses, extensive vacation and paid time off, tuition reimbursement, medical benefits from day one, a retirement plan, and numerous perks including discounts and meal benefits. KFC’s commitment to employee development is further demonstrated through its Foundation Programs, offering free college tuition, savings match programs, and hardship assistance to support your career and personal growth.